Note fondée sur 221 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,3 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Dave , Gestion de l’hôtel
Thank you for your positive feedback, Mohd Fahmi. We're glad you had a good stay with us and look forward to welcoming you back soon.
par un voyageur
Good but not excellent
Publié le 14 juill. 2024 sur HotelsIt was good, but not excellent. The cleaning team was not replacing soaps and towels. we had to ask them to supply towel.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Dave , Gestion de l’hôtel
Thank you for your feedback. We regret the oversight regarding the soaps and towels. Our housekeeping team has been reminded to ensure these items are replenished daily. We appreciate your patience and hope to provide you an excellent experience on your next stay.
par un voyageur
Publié le 11 juin 2024 sur Hotels
~ A bit smell on the bed sheet.
~ shower room quite small.
~ Bad TV channel, some doesnt have image, only sound
Commentaires de Gestion de l’hôtel
16 juin 2024 par Dave , Gestion de l’hôtel
Dear Value Guest,Thank you for your feedback on your stay on June 11, 2024. We regret that the bed sheet had an odor, the shower room felt small, and the TV channels malfunctioned. This is an unusual occurrence, and we appreciate your comments as we address these concerns to improve our services. Your satisfaction is important to us, and we hope to provide you with a better experience.Sincerely,Dave
par un voyageur
Publié le 9 janv. 2024 sur Expedia
Google indicated as 3-Star Hotel but turns out to be 1 -Star. Very disappointed.
Commentaires de Gestion de l’hôtel
12 janv. 2024 par Dave, Gestion de l’hôtel
Dear Teck Wei,Thank you for the valuable feedback. I'm glad to hear your input and we are striving for improvements.Creating a positive experience for our guests is essential, and I hope the team can implement changes that enhance future stays.If there's anything specific you'd like advice or further assistance with, please feel free to let me know. I'm here to help!Kind regards,Dave
par un voyageur de Kuala Lumpur
Publié le 30 déc. 2023 sur Expedia
The hotel is located in the Mall and the Property is located near to the airport.
Please do not expect a fancy breakfast. There are a lot of nearby options as well. Only one thing to complain about, I felt like the bed was super old and bumpy. Each time I turn around I can hear the spring sound working hard to support my weight.
The staff was not friendly and welcoming but the check-in was smooth.
Commentaires de Gestion de l’hôtel
12 janv. 2024 par Dave, Gestion de l’hôtel
Dear Naraseeni,Thank you for the valuable feedback. I'm glad to hear your input and we are striving for improvements.Creating a positive experience for our guests is essential, and I hope the team can implement changes that enhance future stays.If there's anything specific you'd like advice or further assistance with, please feel free to let me know. I'm here to help!Kind regards,Dave
par un voyageur
Publié le 21 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 mai 2023 par Dave , Gestion de l’hôtel
Dear Zavarinah,Thank you for taking the time to share your experience with us. We valued your feedback. The team was delighted to hear that we were able to make a positive difference in your stay.We look forward to welcoming you back.Best regards,
par un voyageur
Publié le 6 mars 2023 sur Expedia
Advantages
1. Staff
- Helpfull
2. Location
- Connected with the 1Borneo shopping mall
- Easy for food hunting
3. Room Facilities
- 2 bottle of mineral water
- 1 Safety box
- water heater well function
- Aircond and fan well function
- mirror size super big
- 1pc small fodlable table
Disadvantages
1. Location
- No parking reserve by the property to guest.
2. Room Facilities
- No Tumbler nor glass
- No mini bar/fridge
- No chair
- No iron & iron board
- No drawer/wardrobe
- Poor line connection esp Celcom
- No TV channel
- No telephone
- Visible stain on the Cover/ bedsheets
- Small room size
Commentaires de Gestion de l’hôtel
13 mars 2023 par Dave , Gestion de l’hôtel
Dear Jovie,Thank you for taking the time to share your experience with us. We valued your feedback. The team was delighted to hear that we were able to make a positive difference in your stay.We look forward to welcoming you back.Kind regards,Dave
par un voyageur
Publié le 15 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2022 par Dave , Gestion de l’hôtel
Dear Tariszny,Thank you for the good review. We are glad that you had a pleasant stay with us. See you again.
par un voyageur
Publié le 30 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 juin 2022 par Dave , Gestion de l’hôtel
Dear Nurasmira,
Thank you for the good review. Stay safe and look forward to seeing you again.
Kind regards,
Dave
par un voyageur
Bad experience with Tune Hotel 1Borneo
Publié le 30 déc. 2021 sur HotelsBooked and pay for window room and queen bed but was given non window room and a double bed room. And not only that, was given untidy room! The room given still dirty and and I have to call the counter and wait. 45 minutes later they asked me to shift to new room. And still it is not a window room and a double bed room. You need to improve a lot Tune Hotel 1Borneo!
Commentaires de Gestion de l’hôtel
30 déc. 2021 par Dave , Gestion de l’hôtel
Dear Joil,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
I'm sorry to hear that your room did not meet the standards you expect from us. Providing our guests with a spotless room is important to us and I have personally addressed this with our housekeeping staff to ensure this won't happen again. If you would like to discuss this further, please e-mail me at dave.julman@tunehotels.com.
Sincerely,
Dave
