Note fondée sur 111 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Spa hotel with lovely treatments
Publié le 30 juill. 2024 sur HotelsA wonderful spa hotel with treatments that were professionally performed. Lovely!
A minus: the hotel doesn't sell alcohol. I prefer a glass of wine to my food when on vacation.
Commentaires de Gestion de l’hôtel
5 août 2024 par General Manager, Gestion de l’hôtel
Dear Heidi Gulbrandsen, We're delighted you enjoyed the professional treatments and your overall experience at our spa hotel. Your wonderful feedback is much appreciated. We understand how a glass of wine can complement a meal, especially while on vacation. We value guest feedback and are continuously reviewing our amenities to enhance our visitors' experiences. We are happy to inform you that we are in the process of procuring Beer and Wine license and expect to be able to serve in a month or two. For future stays, we encourage you to reach out to our concierge team, who can recommend nearby locations where you can enjoy a lovely glass of wine with your meal. We hope to have the pleasure of welcoming you back soon and providing another restful and rejuvenating getaway. Thanks & Regards,Shaji NairGeneral Manager
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Overall a good property to enjoy a quiet retreat
Commentaires de Gestion de l’hôtel
5 août 2024 par General Manager, Gestion de l’hôtel
Dear Santosh, We're delighted to hear that our property provided you with the peaceful retreat you were looking for. It's wonderful to know that guests are able to relax and unwind in the comfort we strive to provide. Your positive feedback is greatly appreciated and we hope that your experience will encourage you to return for another tranquil escape in the future. Should you have any additional comments or insights on how we might further enhance your next stay, please don't hesitate to share. We look forward to welcoming you back soon. Thanks & Regards,Shaji NairGeneral Manager
par un voyageur de North York
Publié le 12 juill. 2024 sur Expedia
par un voyageur
Publié le 5 juin 2024 sur Expedia
par un voyageur
Publié le 12 mai 2024 sur Expedia
par un voyageur
Publié le 17 avr. 2024 sur Expedia
We came to rest after my daughter’s wedding and this resort was so beautiful and the staff are amazing, always smiling and nothing is too much trouble, thanks for a memorable week
Commentaires de Gestion de l’hôtel
18 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Parwin, It's truly heartwarming to learn that our resort served as a serene haven for you following your daughter's wedding. Knowing that the beauty of our establishment and the dedication of our team contributed to a week full of memorable moments fills us with immense pride. Your kind words recognizing the tireless efforts of our staff, always eager to go the extra mile, are deeply appreciated. Their smiles are a reflection of the joy we feel in making our guests' experiences as enjoyable as possible. We're delighted that we could be a part of such a significant occasion in your life and hope to welcome you back in the future for even more unforgettable experiences. Thanks & Regards,Shaji NairGeneral Manager
par un voyageur
Publié le 9 avr. 2024 sur Hotels
par un voyageur
Aweful laundry service with only 50% refund
Publié le 26 févr. 2024 sur HotelsGreat place to relax, swim a little and enjoy decent spa.
However, please refrain to use the laundry service of you have clothes requiring special attention (e.g. Dry cleaning only).
We used the laundry service to wash our hand-tailored Kurta's, some western dresses, and a T-Shirt.
They completely destroyed the Kurtas, shrunk them to the point of no use, AND recoloured all the clothes from White to Green with dark green stains.
All because they put all the clothes into the same washing machine with zero regard to our note specifying there were dry-clean pieces in a different laundry bag.
Result was only a 50% refund of the value of the brand new clothes "because they understood it was their fault".
Commentaires de Gestion de l’hôtel
23 mars 2024 par General Manager, Gestion de l’hôtel
Dear Brian,At the outset let us thank you for patronizing our resort during your recent visit to Kerala. We humbly accept your feedback with all honesty. As we have no in house laundry, we usually sends it outside. It was the mistake of the outsourced laundry, however we take the responsibility. As a contractual practice, they paid only 50% of the claim, and we had to accept it.We understand the value of our guest happiness and will certainly take utmost care in this area.We are happy that you enjoyed the stay otherwise.Once again thank you for your feedback and hope to see you again.Thanks & Regards,Shaji NairGeneral Manager
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2024 par General Manager, Gestion de l’hôtel
Dear Brian, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Thanks & Regards,Shaji NairGeneral Manager
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Convenient to pool and view of the lake. Food was average and needs improvement but staff was very good.
Commentaires de Gestion de l’hôtel
14 mars 2024 par General Manager, Gestion de l’hôtel
Dear Taracad, It's lovely to hear that you appreciated the convenience and scenic lake views at our establishment. We also take pride in our staff who are committed to providing excellent service. Your feedback regarding the food has been noted. Continuous improvement is a key focus for us, and we aim to provide an exceptional dining experience for all our guests. Rest assured that your comments will be taken into consideration as we strive to enhance our menu offerings and overall culinary experience. Should you have any suggestions or specific areas you feel we could improve on, please do not hesitate to let us know. We look forward to the opportunity to elevate your dining experience during your next visit. Thanks & Regards,Shaji NairGeneral Manager
