Note fondée sur 972 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Définitivement recommandé.
Publié le 25 févr. 2019 sur HotelsTrès bel hôtel avec du personnel très attentif, en particulier Maggie et Titouan! Facile de se déplacer vers les différents quartier, en métro ou en taxi.
Commentaires de Gestion de l’hôtel
26 févr. 2019 par Pierre P., Gestion de l’hôtel
Dear Benoit,
Thank you very much for your brilliant review.
I am glad to hear that you enjoyed the convenient location of our hotel, as well as the warm hospitality provided by our Ladies and Gentlemen during your recent stay with us. Indeed, our Ladies and Gentlemen pledge to provide the finest personal experience and facilities to our guest who will always enjoy a warm, relaxed, yet refined ambience. Rest assured your warm compliments have been shared with Maggie and Titouan.
We look forward to have the pleasure of serving you again soon.
Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong
par un voyageur
Publié le 4 janv. 2019 sur Hotels
Hotel de tres haut standing, personnel serviable, attentionné, le service 'club' est également de tres haut niveau ( nourriture variée et dense ) les chambres sont vraiment tres luxueuse
mais ce qui marque le plus, c est le tres grand professionnalisme du personnel
( et à tous niveaux )
Commentaires de Gestion de l’hôtel
7 janv. 2019 par Pierre Perusset , Gestion de l’hôtel
Dear michel,
Thank you very much for your five-star review.
I am glad that you enjoyed our impeccable experience and had a pleasant stay with us. Our Ladies and Gentlemen strive our best to provide the finest personal service and facilities to our valuable guests.
We look forward to welcoming you back soon.
Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong
par un voyageur
Très belle vue sur île de HK
Publié le 10 avr. 2018 sur HotelsTout était parfait. Très bon service. Pt dej top.
Commentaires de Gestion de l’hôtel
11 avr. 2018 par Pierre P., Gestion de l’hôtel
Dear Sandrine,
Thank you very much for your delightful review.
I am truly elated that you had a wonderful journey with us and enjoyed the impeccable service provided by our Ladies and Gentlemen. We always strive for perfection and only want to provide the finest personal service and facilities for our guests to enjoy.
We look forward to welcoming you back soon.
Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong
par un voyageur
Publié le 7 janv. 2018 sur Expedia
Excellent hôtel. Everything is great. Good room. Good service. Really nice.
Commentaires de Gestion de l’hôtel
8 janv. 2018 par Pierre P., Gestion de l’hôtel
Dear Guest,
Thank you very much for your wonderful review.
I am pleased to hear that you enjoyed your Ritz-Carlton experience. Our Ladies and Gentlemen always strive for excellence and only want to provide the highest standards of service for our guests.
We hope to have the honour of serving you again in the nearest future.
Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong
par elie
Vue extraordinaire pour un hotel qui ne l'est pas
Publié le 10 avr. 2017 sur HotelsUne vue à couper le souffle, accès direct au centre commercial et au métro, mais les environs sont un gigantesque chantier donc pas de promenade autour de l'hôtel . Problème de service: fruits pourris dans la suite, pas même un caramel le soir sur l'oreiller, pas une seule prise électrique autre que le standard (britannique) de Hong Kong. Une chambre à 300 mètres d'altitude n'excuse pas l'absence d'attention...surtout à ce prix
Commentaires de Gestion de l’hôtel
12 avr. 2017
Dear elie,
Thank you for staying at The Ritz-Carlton, Hong Kong and taking the time to share your valuable comments with us. I am glad to read that you enjoyed the stunning views of Hong Kong skyline. However, I was deeply disappointed to hear that our services did not reach your expectations. Your unpleasant experience regarding in-room amenities has also caught my attention and I have personally shared your comments with the concerned department heads for immediate rectifications and improvement.
Please accept my sincerest apologies for not having provided you an exceptional experience for your recent stay. We would appreciate the opportunity to further discuss the issue with you. Should your time permits, please do not hesitate to reach out to our Ladies and Gentlemen to further discuss this matter. We look forward to hearing from you again and welcoming you back to the hotel to regain your trust.
Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong
Recommandé
pour Tout le mondepar un voyageur de PARIS
Amazing Hotel at 450 m over Hong Kong
Publié le 13 oct. 2016 sur Expedia
Pour : everythings from the staff until the food and the view
Contre : nothings
Emplacement : located in the more convenient place to move by taxi or by MTR to any place in Hong Kong but noway by foot (road around too complicate)
one of the most beautiful hotel in Hong Kong located over the KOWLOON station minutes away from any places in the area, helpful and very nice staff, fantastic view from anywhere over the sea deliciuos restaurant amazing breakfast ......will be back as soon as possible
Commentaires de Gestion de l’hôtel
17 oct. 2016 par Pierre P., Gestion de l’hôtel
Dear ALFRED,
Thank you very much for staying with us. I am thrilled to hear that you had a wonderful stay with us and enjoyed the service provided by our Ladies & Gentlemen.
We look forward to welcoming you back in Hong Kong very soon.
Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong
par charles de Toulouse
En route pour Macao
Publié le 29 mars 2016 sur HotelsNous étions en route pour Macao, notre chambre au 109ème étage était splendide avec une très belle vue.
par un voyageur
Publié le 23 août 2024 sur Expedia
good hotel. Newer building compare with most of the hotels in central. Quiet and good service too. Will be back again.
Commentaires de Gestion de l’hôtel
26 août 2024 par Anas Bencheqroun, Gestion de l’hôtel
Dear Yan,Thank you for your lovely review. I am delighted to hear that you found our hotel to be a pleasant and accommodating choice, particularly the service provided by our Ladies and Gentlemen.At The Ritz-Carlton, Hong Kong, we always strive for excellence and deliver the highest standards of service to our valuable guests. Rest assured your lovely words have been shared with the team.We look forward to welcoming you back soon.Yours sincerely,Anas BencheqrounGeneral ManagerThe Ritz-Carlton, Hong Kong
par un voyageur
Publié le 22 août 2024 sur Expedia
着いた際に預けたスーツケースが部屋に届いていない問題もあったが、伝えたらすぐに持ってきてもらえたし、友人の誕生日サプライズも準備されており良かった。
ただ、1番良かったのはホテル全体の雰囲気で流石だなぁと思いながら過ごさせてもらいました
Commentaires de Gestion de l’hôtel
23 août 2024 par Anas Bencheqroun, Gestion de l’hôtel
Dear Shuta,Thank you for your review. Allow me to wish the birthday star a belated Happy Birthday!I deeply value your feedback and am delighted to hear that your friend's birthday celebration was made special by our team's prompt and attentive service. I appreciate your comment regarding the arrangement of your suitcase. Please be assured that your feedback has been shared with concerned departments for immediate evaluation.At The Ritz-Carlton, Hong Kong, we always strive for excellence and deliver the highest standards of service to our valuable guests. Rest assured your compliments have been shared with the team.We look forward to welcoming you back soon.Yours sincerely,Anas BencheqrounGeneral ManagerThe Ritz-Carlton, Hong Kong
par un voyageur
Publié le 22 août 2024 sur Wotif
Great staff and easy location if you need to catch the MTR and walk.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Anas Bencheqroun, Gestion de l’hôtel
Dear Chris,Thank you for your lovely review.I am delighted to hear that you found our Ladies and Gentlemen to be great and appreciated the convenient location for accessing the MTR. At The Ritz-Carlton, Hong Kong, we always strive for excellence and deliver the highest standards of service to our valuable guests. Rest assured your lovely words have been shared with the team.We look forward to welcoming you back soon.Yours sincerely,Anas BencheqrounGeneral ManagerThe Ritz-Carlton, Hong Kong
