Ratings based on 933 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 5, 2024 on Expedia
Comment from Hotel Management
Sep. 14, 2024 by Sathish, Hotel Management
Dear Ayan,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager
by A traveller from Brooklyn Park
Posted Jul. 25, 2024 on Expedia
The resort itself was amazing, right on the beach with a great pool. The only downfall is if you want to do some shopping or get out of the resort, you have to take a boat shuttle or walk the monkey trail. The continental breakfast was great as they had many options to choose from. However, restaurants in the resort were very pricey (at least we felt like)!
Comment from Hotel Management
Aug. 3, 2024 by Sathish, Hotel Management
Dear Kou,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager
by A traveller
Posted Jul. 24, 2024 on Expedia
Loved the beach. But I do think there should be more liveliness like music in different areas instead of just the beach club.
Comment from Hotel Management
Aug. 3, 2024 by Sathish, Hotel Management
Dear Ms. Sanita,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager
by A traveller from San Diego
Posted Jul. 23, 2024 on Expedia
From the beginning it was very tough as the Hotel has a fake location where you arrive to an empty building and then a bus transports you for the boat pick up which is almost 20 to 25 minutes until you arrive to the beach where there's a tiny wooden boat that transports you to the main hotel. This boat was delayed for almost 35 minutes and then once you get on the boat, it's almost a 35 minute ride. The boat is very incapable and very unprofessional for a five star hotel it's open from the all sides, unconditioned, and you could get very wet from the waves as I got very wet from the sea and they are very harsh Mid-sea the benches you sit on are made of wood, which is very uncomfortable specially when the right is very bouncy on the wave. Since they load your baggage along the boat with you and 10 other people, you could expect all your baggage to get wet because once they put them on the floor of the boat and the waves starts hitting the bottom of the boat which gets completely filled with water, it could get into your bags like it happened to me. Once you arrive to the main hotel on the island, you'd have to walk for 10 minutes through the pool and the beach to arrive to the lobby and then wait almost 20 to 25 minutes to get your room. There's only one person that is available to help you check in, and then they take one family per time to their room so you'd have to wait until they come back to pick you up and show you to your room.
Comment from Hotel Management
Aug. 3, 2024 by Sathish, Hotel Management
Dear Mr. Ahmad,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager
by A traveller
Posted Jul. 22, 2024 on Hotels
Comment from Hotel Management
Aug. 3, 2024 by Sathish, Hotel Management
Dear Mr. Demjan,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager
by A traveller
Ne vaut pas le prix demandé
Posted Jul. 21, 2024 on HotelsL'hotel à besoin de beaucoup d'amour en entretien, tout est aau laissez aller, piscine pas très propre, les allées de marche jamais balayer, les prises de courant dans la chambre lousses. Bref ne pas payer le gos prix, ça ne vaut pas ce qui est demandé. Le personnel très gentil c'est le plus de la place.
Comment from Hotel Management
Jul. 22, 2024 by Sathish, Hotel Management
Dear Mr. Martin,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager
by A traveller
Posted Jul. 20, 2024 on Expedia
The staff were rude and unhelpful. They totally don’t care about the guests and their needs. Don’t recommend this property. Stay in one of the properties in Ao Nang town instead. There are lots of activities and longer beach with walk along the pier.
Comment from Hotel Management
Jul. 22, 2024 by Sathish, Hotel Management
Dear Ms. Sudha,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager
by A traveller
Posted Jul. 18, 2024 on Hotels
Comment from Hotel Management
Jul. 22, 2024 by Sathish, Hotel Management
Dear Mr. Steven,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager
by A traveller
Posted Jul. 17, 2024 on Expedia
Comment from Hotel Management
Aug. 25, 2024 by Sathish, Hotel Management
Dear Ms. Carmelo,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager
by A traveller from San Jose
Posted Jul. 13, 2024 on Expedia
What an amazing resort tucked between the mountains
Comment from Hotel Management
Jul. 22, 2024 by Sathish, Hotel Management
Dear Mr. Hector,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager
