Note fondée sur 217 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great hotel
Publié le 26 août 2024 sur HotelsGreat hotel in the best location with many museums art galleries and very convenient, lots of bars restaurants and convenient stores.
Only downside would be the vert few options for room service and the opening hours 10pm a bit early and shower head was slow
Commentaires de Gestion de l’hôtel
26 août 2024 par 1891 Garni Hotel Team, Gestion de l’hôtel
Dear David, on behalf of the entire hotel team we wanted to thank you for such a high rating. We are so moved to receive such positive recommendations. We will use the comments to make the improvements.I hope that we will nevertheless have the opportunity to host you again! With warmest regards,
par un voyageur
Publié le 11 mai 2024 sur Expedia
Very nice hotel well located.
Commentaires de Gestion de l’hôtel
21 mai 2024 par Reception 1891|GarniHotel, Gestion de l’hôtel
Dear Anne, on behalf of the entire hotel team we would like to thank you for such a good rating. We are really happy to receive positive recommendations. Thank you for your important remarks as your feedback is extremely valuable. It helps us to improve our service standards. We really hope to see you again soon! With warm regards,
par un voyageur
Publié le 30 mai 2023 sur Expedia
Hotel très propre et personnel accueillant et serviable.
Petit-déjeuner varié.
Emplacement idéal pour visiter la ville et sortir manger.
Commentaires de Gestion de l’hôtel
26 juin 2023 par Reception 1891|GarniHotel, Gestion de l’hôtel
Dear CUETO, Thank you for such a high rating. We are very pleased to receive such a positive recommendation! Thank you again for taking the time to share your feedback. We hope to welcome you back again soon! Best regards, Zuzia 1891Garni Hotel
par un voyageur
Hôtel parfait pour être au cœur de Cracovie
Publié le 19 mai 2023 sur HotelsExcellent hôtel au cœur du quartier juif qui est le quartier avec le plus de charme de la ville. Parking au top en souterrain, petit déjeuner excellent, calme, restaurant génial le soir avec un serveur très sympathique et professionnel. Rien à redire, j’ai fait plusieurs hôtels à Cracovie et certains réputés plus haut de gamme mais je me suis senti nettement mieux ici.
Commentaires de Gestion de l’hôtel
26 juin 2023 par Reception 1891|GarniHotel, Gestion de l’hôtel
Dear Vincent, Thank you for such a high rating. We are very pleased to receive such a positive recommendation! Thank you again for taking the time to share your feedback. We hope to welcome you back again soon! Best regards, Zuzia 1891Garni Hotel
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par the team of the 1891GarniHotel, Gestion de l’hôtel
on behalf of the entire hotel team we wanted to thank you for such a high rating. We are so moved to receive such positive recommendations. We are so glad you enjoyed your stay and we really hope to see you again very soon! With warm regards,
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Quiet hotel off the beaten track but with easy access to the Jewish quarter and only 20 min walk to the main Old Town attractions. Nicely appointed, very clean and very friendly and helpful staff
Commentaires de Gestion de l’hôtel
22 oct. 2024 par the team of the 1891GarniHotel, Gestion de l’hôtel
Dear Andrew, on behalf of the entire hotel team we wanted to thank you for such a high rating. We are so moved to receive such positive recommendations. We are so glad you enjoyed your stay and we really hope to see you again very soon! With warm regards,
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par the team of the 1891GarniHotel, Gestion de l’hôtel
Dear Jonas, on behalf of the entire hotel team we wanted to thank you for such a high rating. We are so moved to receive such positive recommendations. We are so glad you enjoyed your stay and we really hope to see you again very soon! With warm regards, the team of the 1891GarniHotel
par un voyageur
Loistava
Publié le 17 oct. 2024 sur HotelsTäysin uusittu hotelli. Sijainti loistava.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par the team of the 1891GarniHotel, Gestion de l’hôtel
Dear Loistava, on behalf of the entire hotel team we wanted to thank you for such a high rating. We are so moved to receive such positive recommendations. We are so glad you enjoyed your stay and we really hope to see you again very soon! With warm regards,
par un voyageur
Terrible service
Publié le 17 oct. 2024 sur HotelsI should have listened to the other reviews mentioning bad customer service. After a long day of sightseeing I returned to the hotel and wanted to have a drink in the bar. The lobby was full of people for some kind of event which eventually moved downstairs. The problem is there is no door to seal off the noise. I started my drink and then some guy using a large speaker ended up talking for a long time and it was very loud. This was not going to allow me to relax. The noise was too much. I went to the reception to say that it was impossible to have a quiet drink at a bar with all this noise and she just stared at me without even saying a word. I told her that i will leave the hotel for my drinks. Again, not one word spoken, just a blank stare. It was incredible. The hotel should have a separate space with a door for these kinds of events so that guests can have a drink in the evening without being surrounded by a party and its noise. We should also be able to mention this to your staff and get a response. I also asked for green tea one evening. It was brought to my room but one one packet. I was saying 2 nights. Why aren't a couple different types of tea already in the room? The last he could have done was brought 2 of them. So, the service here is terrible! Finally, you need to put labels on the food for breakfast. Your staff doesn't even know what some items were!
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Anna Gala, Rooms Division Manager, 1891 Garni Hote, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you faced during your stay. We understand how important a peaceful environment is, especially after a long day of sightseeing, and we regret that the event in our lobby disrupted your experience. Your comments regarding our bar setup and the lack of customer service are invaluable. We are actively reviewing our layout to ensure a more comfortable atmosphere for all guests. Additionally, we will address the issues with our staff training to ensure better communication and service moving forward. We also appreciate your suggestions regarding the tea selection and breakfast labels. We will work on improving these aspects to enhance our guests' experience. Thank you once again for your feedback. We hope you will consider giving us another chance in the future.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par the team of the 1891GarniHotel, Gestion de l’hôtel
Dear Ke, on behalf of the entire hotel team we wanted to thank you for such a high rating. We are so moved to receive such positive recommendations. We are so glad you enjoyed your stay and we really hope to see you again very soon! With warm regards, the team of the 1891GarniHotel
