Note fondée sur 23 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
People in my room already!!!
Publié le 25 juill. 2024 sur HotelsI got my key and opened the room to find it already occupied by a man and woman. I couldn’t believe it, my colleague more or less had the same. I complained at reception and may as well have been met by a robot who offered us free breakfast. Unbelievable, then as a silver member with hotels.com I tried to talk to someone to get a refund and leave as the lady at reception point blank refused. Between the hotel and hotels.com there was not much difference. Rubbish service. They would have both had AI if they could the penny pinchers. No manager on site which I am sure breaches health and safety. No clue or idea these kids had at reception. Clueless and lost when it came to an issue…we are doomed.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Sofiya Boroday, Gestion de l’hôtel
Dear Phil,Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered during your stay. Your comments are deeply concerning, and we are taking immediate steps to address the issues you highlighted.Firstly, we apologize for the error with your room assignment and the subsequent disruption it caused. This is not the standard of service we strive to provide, and we are reviewing our procedures to prevent such occurrences in the future.We regret that our front desk team did not handle your complaint to your satisfaction. We will provide additional training to ensure our staff can effectively resolve issues and offer appropriate solutions. The absence of a manager during your visit is also being investigated, as we aim to maintain the highest standards of guest safety and service at all times.Your feedback regarding the service from both our hotel and Hotels.com is invaluable. We are working closely with our partners to ensure a more seamless experience for our guests in the future.We deeply apologize for any frustration or inconvenience this situation caused you and your colleague. As a valued silver member, your comfort and satisfaction are of utmost importance to us. Please contact us directly if you have any further concerns or if there is anything we can do to restore your confidence in our services.Sincerely,Sofiya BorodayFOM
par un voyageur de Tallahassee
Publié le 21 juill. 2024 sur Expedia
I would like to rate this hotel higher than average (***), which I did. However, there was a strange issue which I have never experienced before. The power in my room was turning off every ~10 minutes. To get it back, I had to open and close the door to the hall and then to wave my arms vigorously in front of the motion sensor. As you may imagine, it was difficult to watch TV under such conditions, and my laptop and cell phone were not charging properly. I did complain, but this has not improved during my 5 days stay.
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Magdalena, Gestion de l’hôtel
Panie Andrzeju,Dziękujemy za podzielenie się swoją opinią i za wyższą niż średnia ocenę naszego hotelu. Przepraszamy za wszelkie niedogodności, które spotkały Pana podczas pobytu.Z przykrością przyjmujemy informację o problemach z zasilaniem w Pana pokoju. Taka sytuacja jest dla nas nie do przyjęcia, a Pana opis jest niezwykle pomocny w identyfikacji problemu. Pragniemy zapewnić, że natychmiast po otrzymaniu Pana skargi podjęliśmy działania mające na celu naprawienie tej usterki, niestety nie udało nam się tego zrobić w czasie Pana pobytu. Bardzo za to przepraszamy.Proszę być pewnym, że dołożymy wszelkich starań, aby taka sytuacja się nie powtórzyła. Wszystkie nasze pokoje zostaną dokładnie sprawdzone, aby uniknąć podobnych problemów w przyszłości.Mamy nadzieję, że da nam Pan jeszcze jedną szansę i odwiedzi nas ponownie. Jesteśmy przekonani, że przyszły pobyt w naszym hotelu spełni Pana oczekiwania w pełni.Pozdrawiam,Magdalena MajewskaRecepcja Campanile Kraków South
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Die 1ste Dame an der Rezeption war unfreundlich da wir um 14 Uhr ein checken wollten (wir hatten eine 12 std Fahrt hinter uns ) . Jedoch waren die Zimmer erst ab 15 Uhr frei . Dies erfuhren wir erst vor Ort von der unhöflichen Dame . Nun kamen wir 1 std später an empfing uns eine andere sehr nette Dame die uns dann zeigt wo unser Zimmer ist . Wir hatte trotzdessen eine sehr tolle Unterkunft und war zufrieden
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Magdalena, Gestion de l’hôtel
Dear Jennifer,Thank you for sharing your feedback with us. We are pleased to hear that you were ultimately satisfied with your accommodation. However, we would like to apologize for the unpleasant experience you had during check-in. Providing high-quality service is our priority, and therefore, any comments are extremely valuable to us.The check-in time at our hotel does indeed start at 3:00 PM, but we understand that after a long journey, an earlier check-in is very important. We will make every effort to ensure that our guests are informed about the check-in times in advance and to welcome them with the utmost hospitality from the moment they arrive.We are glad that the second part of your experience was positive and that you were met with friendly service. We hope that despite this incident, you will choose to visit us again and experience the full extent of our efforts to ensure your comfort.Best regards,Magdalena MajewskaReception at Campanile Kraków South
par un voyageur
Quiet, clean, and comfortable
Publié le 18 juill. 2024 sur HotelsHotel was very quiet and comfortable. Breakfast was excellent with an enormous selection of different foods.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Elvira, Gestion de l’hôtel
Thank you very much for giving us your precious feedback and review. We are delighted to know that every aspect of your stay met your expectations. We would love to host you in our hotel again in the future.
par un voyageur
Publié le 13 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Magdalena, Gestion de l’hôtel
Thank you very much for giving us your precious feedback and review. We are delighted to know that every aspect of your stay met your expectations. We would love to host you in our hotel again in the future.
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Magdalena, Gestion de l’hôtel
Thank you very much for giving us your precious feedback and review. We are delighted to know that every aspect of your stay met your expectations. We would love to host you in our hotel again in the future.
par un voyageur
Great hotel
Publié le 8 juill. 2024 sur HotelsGreat hotel location ideal for trams etc easy access to town, staff very helpful and food good all in all would recommend to others
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Anastasiia, Gestion de l’hôtel
Dear guest,thank you very much for giving us your precious feedback and review. We are delighted to know that every aspect of your stay met your expectations. We would love to host you in our hotel again in the future.Best regards,AnastasiiaReception at Campanile Krakow South
par un voyageur de Toms River
Publié le 27 juin 2024 sur Expedia
Stayed here before. It's very good and clean, close to everything, but not close enough to be noisy at night.
Staff s great, food is great.
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Magdalena, Gestion de l’hôtel
Dear Andrew,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us and appreciated our convenient yet quiet location. It's wonderful to know that you found our staff and food to be great. We look forward to welcoming you back for another enjoyable stay!Best regards,Magdalena MajewskaReception at Campanile Kraków South
par un voyageur
Publié le 20 juin 2024 sur Hotels
想像していたより満足度が高いホテルでした。充実した朝食、行き渡ったサービス、是非お勧めします。トラムが近いため、移動には非常に便利ですが、夜間の音は少し気になります。
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Magdalena, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that our hotel exceeded your expectations and that you enjoyed our abundant breakfast and attentive service. We’re also pleased to know that our location was convenient for you. We apologize for any inconvenience caused by the noise at night. Your comments are important to us, and we will look into ways to improve this aspect of our guests' experience. We hope to welcome you back soon!Best regards,Magdalena MajewskaReception at Campanile Kraków South
par un voyageur
Publié le 10 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Anastasiia, Gestion de l’hôtel
Pan Davide,bardzo dziękujemy za wystawienie pochlebnej opinii dotyczącej pobytu w naszym hotelu. Jest nam niezmiernie miło, że wnętrze, jak i otoczenie obiektu spełniło Pana oczekiwania.Pozdrawiam,AnastasiiaRecepcja hotelu Campanile Krakow South
