Note fondée sur 208 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 juin 2024 sur Expedia
Tout a été parfait! L’accueil, l’offre de services, l’emplacement incroyable et le charme indéniable de l’hôtel. Je le recommandé absolument!
Commentaires de Gestion de l’hôtel
22 juin 2024 par Paweł Marzec - General Manager, Gestion de l’hôtel
Dear Patricia,Thank you for your wonderful feedback! We're thrilled to hear that everything was perfect during your stay, from the welcome and service offerings to the incredible location and undeniable charm of our hotel. We greatly appreciate your recommendation and look forward to welcoming you back soon!If there's anything we can do to make your next stay even better, please let us know.Best regards,Paweł MarzecGeneral Manager
par un voyageur
Décevant, mais bien situé
Publié le 28 août 2023 sur HotelsCet établissement, – et c'est indéniablement l'un de ses points forts –, est idéalement situé à 2 pas du Rynek et cependant dans une ruelle au calme. Les parties communes sont belles et très bien entretenues. La décoration des chambres est soignée mais l'équipement est assez sommaire pour cette catégorie d'hôtel.
Le point tout à fait insuffisant est la partie petits-déjeuners. La salle est splendide, mais le buffet, si l'on peut appliquer ce terme, offre un choix à peine digne d'un 2 étoiles et de bien piètre qualité (de loin le pire depuis des années en ce qui me concerne). On peut commander différents types de préparation d'œufs, mais il faudra souvent s'armer de patience. Idem pour les cafés. La gestion est désorganisée, confuse et finalement peu agréable. Quant à la réception, elle n'est pas très chaleureuse, pour le moins indifférente. Les prestations et équipements ne sont pas ceux d'un 4 étoiles, ce qui tranche avec l'hôtellerie polonaise qui est globalement de très bonne qualité.
Commentaires de Gestion de l’hôtel
8 sept. 2023 par Ewelina Wąsik - Front Office Manager, Gestion de l’hôtel
Dear Jean - Paul,Dear Pablo,Thank you for your feedback.We are pleased to read that both the design and location were identified as the hotel's strengths.Thank you for bringing this issues to our attention.We are very sorry that you did not find the quality of a four-star hotel in our facility.We want you to know that we take our guests' comments seriously and will look into any issues you may have experienced during your stay.We hope that we will have the opportunity to host you again and you will see changes for the better.Best Regards,
par un voyageur
Hôtel à wielka przeszloscia historyczna
Publié le 20 mai 2023 sur HotelsCommentaires de Gestion de l’hôtel
21 mai 2023 par Paweł Marzec - Deputy General Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to provide us with your valuable feedback. We greatly appreciate your kind words and top rating of our services. It brings us joy to know that you had a positive experience during your stay at H15 Hotel Francuski.We would be honored if you choose to stay with us again on your next visit to Krakow. Our team is dedicated to ensuring that each guest has a memorable and enjoyable stay, and we will be delighted to welcome you back.Once again, thank you for your feedback and for considering H15 Hotel Francuski for your future accommodation needs. We look forward to the opportunity to serve you again.Best regards,Paweł MarzecDeputy General ManagerH15 Hotel Francuski
par un voyageur
Publié le 29 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 mai 2023 par Paweł Marzec - Deputy General Manager, Gestion de l’hôtel
Dear Guest,We are delighted to hear that your recent stay at our hotel was a success and that it met your expectations. Thank you for choosing our hotel and for taking the time to share your feedback with other travelers.We hope to have the pleasure of welcoming you back to our hotel soon.Thank you once again for choosing our hotel, and we wish you a wonderful day ahead.Best regards,Paweł MarzecDeputy General ManagerH15 Hotel Francuski
par un voyageur
Elegance and comfort in the heart of town
Publié le 17 déc. 2022 sur HotelsIt is difficult to find fault with this splendid hotel. I came here many times before the recent renovation. The delightful old-world charm has been replaced by spanking new decoration. It is very smart--even daring. The breakfast is beautifully presented and the (new) desk staff are extremely friendly and helpful. Some of them seem a little inexperienced (timid even), but experience will come with time. In its new "clothing" the Francuski remains a hotel to be highly recommended. Thoroughly charming. Congratulations.
Commentaires de Gestion de l’hôtel
22 déc. 2022 par Paweł Marzec - Front Office Manager, Gestion de l’hôtel
Dear Guest,Thank you very much for your kind words about our hotel and staff. I am very pleased that you liked the hotel after the renovation. I hope we can host you again. Best regards,Paweł MarzecFront Office ManagerH15 Hotel Francuski
par un voyageur
Merveilleux
Publié le 15 déc. 2022 sur HotelsHôtel cosy et idéalement situé pour visiter Cracovie. Proche des commerces, restaurants, gares et tramways et surtout des jardins Planty.
Le personnel est aux petits soins pour nous servir. Une très bonne adresse !
Commentaires de Gestion de l’hôtel
16 déc. 2022 par Paweł Marzec - Front Office Manager, Gestion de l’hôtel
Dear Guest,Thank you very much for giving us feedback. We are very pleased that we fully met your expectations, we hope that you will remember your stay in our hotel for a long time. We would like to invite you again to H15 Hotel Francuski.Best regards,Paweł MarzecFront Office Manager
par un voyageur
Publié le 19 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
1 mai 2022 par Paweł Marzec - Front Office Manager, Gestion de l’hôtel
Dear Janusz,
Thank you for your opinion about H15 Hotel Francuski.
We are pleased to see such high rating of your stay at our Hotel.
We hope that we will have a chance to host you once again, when you will be visiting Cracow.
Best Regards
par un voyageur
Comfort and style in the heart of town
Publié le 31 déc. 2021 sur HotelsTransferred to the H15 Palace while the Francuski is being renovated. The five-star sister hotel is splendid and the staff make one feel welcome and looked after. The hotel is beautifully decorated and the breakfast is a delight. Congratulations.
par un voyageur
style and comfort in the heart of Krakow
Publié le 11 oct. 2020 sur HotelsThe Francuski (an outstanding hotel) was closed for renovation and I was transferred to the sister-hotel some 20 yards away, the H15 Palace Hotel, for the same price. The H15 Palace is in a superbly renovated building. The decoration is outstanding and the equipment bang up to date. The staff (from the Francuski) are extremely friendly and welcoming, and the Covid 19 requirements are very seriously taken into account. I can't think of anything to say against the hotel: it was, for me, perfect.
Commentaires de Gestion de l’hôtel
24 nov. 2020 par Rooms Division Manager, Gestion de l’hôtel
Dear Terence, thank you for your kind words.
We are very glad to read such a nice opinion.
We look forward to hosting you in our hotel once again.
Kind regards
Marcin Szwetner
par un voyageur
Comfort and genuine charm
Publié le 29 déc. 2019 sur HotelsCentral but quiet location, charming and helpful staff, a delicious and copious breakfast and--what's rare these days--a certain old-world charm. So many modern, upmarket hotels are alike; the Francuski has the character and appeal of hotels as they once were. I visit Krakow once or twice a year: I wouldn't dream of going to another hotel.
Commentaires de Gestion de l’hôtel
5 févr. 2020 par Joanna Zbroja Front Office Manger , Gestion de l’hôtel
Dear Mr Terence,
thank vou very much for your nice feedback. We really appreciate opinion of our guests. We do our best to make every stay in our Hotel unforgettable. We hope that during your next stay in Kraków, you will also visit us. With kind regards,
Joanna Zbroja
Front Office Manger
