Note fondée sur 78 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Marcin Mazur, Gestion de l’hôtel
Dear Djibo,Thank you for sharing your feedback and for choosing to stay with us. I am sorry for the inconvieniences that you experienced - thank you for letting us know. Our Reception Staff was instructed to avoid this kind of situation in the future. We hope to have the opportunity to welcome you back and provide you with another enjoyable stay.Best regards,Marcin MazurDirector of Operations
par un voyageur
Publié le 3 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Reservation agent, Gestion de l’hôtel
Cedric,Thank you for choosing Hyatt Place Krakow and for such an excellent opinion you have shared with us. We are happy that your stay in the "green lungs of Krakow" was relaxing and that the hotel met your expectations. We are waiting for your coming back to Kraków and to us. Forever yours Hyatt Place Krakow.
par un voyageur
Publié le 13 juill. 2023 sur Expedia
Super
Commentaires de Gestion de l’hôtel
13 juill. 2023 par Reservation agent, Gestion de l’hôtel
Dziękujemy za Wtybór Hyatt Place Kraków i wspaniałą opinię. Zapraszamy w przyszłości!
par un voyageur
Déception
Publié le 18 févr. 2023 sur HotelsQue de mauvaises surprises le lit pour enfant n etait pas prévu, apres avoir attendu pour le mettre en place finalement ce n etait qu un lit une place et sans oreiller.
Menage pas fait tous les jours. L hôtel n est pas a la hauteur
Commentaires de Gestion de l’hôtel
20 févr. 2023 par Reservation agent, Gestion de l’hôtel
Marcel, Thank you for choosing Hyatt Place Krakow and for the opinion you have shared with us. We are very sorry that our room service did not manage the kids bed. We are waiting for your return to Krakow and us! Forever yours- Hyatt Place Krakow.
par un voyageur
Will stay here again
Publié le 22 août 2024 sur HotelsGreat stay. Very clean. Friendly staff
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Thank you for your kind words! We're thrilled to hear that you had a great stay and enjoyed the cleanliness and friendliness of our staff. We hope to welcome you back soon!
par un voyageur
Hyatt Krakow mixed picture.
Publié le 14 août 2024 sur HotelsWe stayed at Hyatt Krakow for 4 nights in August 2024. Hotel is fairly well located - it’s a short tram ride into the old town or a cheap 10min Uber (about £4.50 each way). The hotel still feels very new; rooms were nicely designed and comfortable and had nice air conditioning for the summer heat.
Breakfast at the hotel was incredibly busy and chaotic with too many people in a very small space - felt like a school canteen. If you want a relaxing stay, this hotel is not the one. Similarly, our 6th floor room’s neighbouring rooms were very loud constantly, with people crashing about constantly, screaming at each other and children(!) running up and down the corridors well into the early hours. A lot of families seemed to let their kids just run around including between rooms, slamming doors or shouting at each other.
The hotel is smart, it’s well located for airport and travel to the town but it was let down by its really chaotic feel and loud environments, with staff seemingly not wanting to intervene.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Thank you for sharing your detailed feedback. We're glad to hear you appreciated the hotel's design, comfort, and convenient location. However, we sincerely apologize for the chaotic breakfast environment and noise disturbances during your stay. We understand how frustrating it can be when the atmosphere doesn't meet expectations for a relaxing experience. We will certainly address your concerns with our team to ensure better crowd management and a quieter environment for all guests. We appreciate your input and hope that, despite these issues, you enjoyed your time in Krakow.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 11 août 2024 sur Expedia
Very good hotel but faraway from downtown. You need to always use public transportation to get there.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Thank you for your feedback! We're glad you enjoyed the hotel but understand that the distance from downtown may have been a bit inconvenient. While public transportation is readily available, we appreciate your input and hope it didn't detract too much from your overall experience. We hope to welcome you back soon!
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Thank you
par un voyageur
Beautiful castle
Publié le 1 août 2024 sur HotelsThe place was the horse stables for the family it was quite nice comfortable beds no air conditioning & it was quite hot they did provide a fan but to stay in a historic place like that is priceless
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Thank you for sharing your experience! We're glad to hear you enjoyed the unique and historic atmosphere of staying in a former horse stable, along with the comfort of the beds. We understand that the lack of air conditioning may have made things a bit uncomfortable in the heat, but it's great that the fan helped. It sounds like the charm of the place made for a memorable stay despite the warm weather!
