Note fondée sur 299 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 janv. 2023 sur Expedia
par un voyageur de Reunion
Publié le 25 déc. 2019 sur Expedia
C’est très mal nettoyé, des traces de main partout. Mauvaise odeur, draps tachés.
Déjeuné.... INFECTE!
Commentaires de Gestion de l’hôtel
27 déc. 2019 par Siti Fateha Sairy – Asst Guest Service Manager, Gestion de l’hôtel
Dear Guest,
We are sorry to hear about your disappointment and that we could not make your stay more comfortable.We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements and will work with the respective team to ensure they perform a much better role moving forward to avoid a recurrence of this incident.
Nevertheless, thank you for your valued patronage and we hope to welcome you again giving us another opportunity to serve you better.
par un voyageur de Pau
Publié le 4 mai 2019 sur Expedia
Accueil parfait et excellent état de tout l'hotel. L'accès direct au centre commercial permet de faire des courses, changer de l'argent ou trouver un resto...et il y en a pour tout les goûts. Un tout petit bemol : éviter les chambres du 7ieme étage sous la salle de muscu.
par un voyageur
Publié le 18 août 2024 sur Expedia
Staff friendly
Easy parking
Access to mall
Commentaires de Gestion de l’hôtel
22 août 2024 par Siti Fateha Sairy – Guest Service Manager, Gestion de l’hôtel
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.
par un voyageur
Publié le 13 août 2024 sur Expedia
The beds were clean but the kitchen area was not, towels , cups and mugs were all dirty. Don’t order breakfast, it’s not worth it and it’s impossible to actually get it
Commentaires de Gestion de l’hôtel
15 août 2024 par Siti Fateha Sairy – Guest Service Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to provide your feedback. We are glad to hear that the beds were clean, however we are sorry to learn about the issues you encountered with the kitchen area, towels, and breakfast service.Your comments regarding the cleanliness of the kitchen area and the condition of the towels, cups, and mugs are concerning. This is not the level of cleanliness we aim to maintain, and I’ll be addressing these issues with our team to ensure that they are resolved promptly.We also apologize for the inconvenience you experienced with breakfast. I’ll look into this matter to understand what went wrong and to prevent such issues in the future.Thank you for bringing these matters to our attention. If you have any further concerns or if there’s anything else we can do to improve your experience, please feel free to let us know.Best regards,
par un voyageur
Publié le 4 août 2024 sur Expedia
Nice hotel for people that want to stay out of capital near to the airport.
Commentaires de Gestion de l’hôtel
15 août 2024 par Siti Fateha Sairy – Guest Service Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive feedback! We are glad to hear that you found our hotel convenient and well-suited for staying near the airport while being away from the capital.We appreciate your kind words and look forward to welcoming you back on your next visit. If there’s anything we can do to make your stay even better, please don’t hesitate to let us know.Best regards,
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Siti Fateha Sairy – Guest Service Manager, Gestion de l’hôtel
Dear Guest,Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us.From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Attached to a shopping mall, that's a plus.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Siti Fateha Sairy – Guest Service Manager, Gestion de l’hôtel
Dear Guest,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant.
par un voyageur
Great stay, but with one minor thing
Publié le 18 juill. 2024 sur HotelsGreat stay, one minor thing is that I can hear strange sounds like people coughing or cutting their nails, seems like the rooms are not soundproof enough
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Siti Fateha Sairy – Guest Service Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your stay experience with us. We are sorry if we had failed to meet your expectations during your recent stay with us. We acknowledge your feedback, please be assured that we will rectify the issue. We will continue in our improvement efforts to provide excellent service and products to our residents.Once again, thank you for staying with us, we hope to be able to welcome you again and have another opportunity to serve your better.
par un voyageur
Publié le 1 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juin 2024 par Siti Fateha Sairy – Guest Service Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your stay experience with us. We are sorry if we had failed to meet your expectations during your recent stay with us. We acknowledge your feedback, please be assured that we will rectify the issue. We will continue in our improvement efforts to provide excellent service and products to our residents.Once again, thank you for staying with us, we hope to be able to welcome you again and have another opportunity to serve your better.
