Note fondée sur 304 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Au top
Publié le 15 juill. 2024 sur HotelsExcellent hôtel, propre, et très bien placé. Possibilité de faire à pied les tours jumelles et le centre-ville.
Le personnel est très serviable et disponible.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par GM, Gestion de l’hôtel
Dear Yildiz,We appreciate your wonderful feedback following your stay at EQ Kuala Lumpur. We are also delighted to hear that you found our hotel excellent, clean, and conveniently located, with the added bonus of being within walking distance to the Twin Towers and the city center. Thank you for highlighting our employees' helpfulness and availability that further enhanced your experience with us. Your kind words inspire us to continue delivering exceptional service to all our guests. It was a pleasure to have you as our valued guest, and we look forward to welcoming you back for another outstanding stay at EQ Kuala Lumpur. Should you need any further assistance or have specific preferences for your next visit, please feel free to reach out to us.Warm regards,Gerard WalkerGeneral Manager
par un voyageur
Excellent, well worth the price
Publié le 19 févr. 2024 sur HotelsExcellent hotel overall. I stayed one week for business and a couple days off and I greatly enjoyed my stay.
The personnel is top notch. The restaurant is really good, the breakfast has a very large selection and it caters to people like me who like pastries and biscuits etc. in the morning.
The room is large and the bed is excellent. Most of the power outlets include 2 USB A ports although they don't seem to be more than 5 W.
The gym is quite large and there's everything you may need.
The swimming pool on the 29th floor has a great view and is quite long. Maybe not 25 meters (probably more like 18-20) but enough if you want to exercise.
The only *minor* annoyances are:
- the bathroom does not have a towel hanger close to the shower (ideally just outside the door) so I ended up keeping the towel across the shower door
- my room was right behind the lifts so you can hear their noise (not loud), but luckily I always travel with earplugs
- the room doors do not have any sort of dampening or joint so when they close you can hear the wood against wood harsh noise.
Again, just minor annoyances which would not prevent me to come back to the EQ Plaza on my next business trip.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Gerard Walker, Gestion de l’hôtel
Dear Paolo,Thank you so much for taking the time to share your detailed feedback with us. We are thrilled to hear that you had an excellent stay overall and that you enjoyed our top-notch personnel, delicious restaurant offerings, and spacious rooms.It's fantastic to know that you found our breakfast selection to your liking and that our gym facilities met your needs. We are also glad to know that you were able to enjoy the breathtaking view from our swimming pool on the 29th floor.We appreciate your constructive feedback regarding the bathroom towel hanger and room door noise. Rest assured, we will take note of these points and strive to make improvements where possible to enhance the comfort of our guests.Thank you for choosing EQ for your business trip, and we look forward to welcoming you back on your next visit for another exceptional stay.Warm regards,Gerard WalkerGeneral Manager
par un voyageur
Publié le 22 janv. 2024 sur Hotels
Super hôtel et service! Par contre si vous voulez accéder au bar sur le roof top pensez à réserver avant (on ne l’a pas fait et c’était complet le jour de notre venue)
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Gerard Walker, Gestion de l’hôtel
Dear Julie,Thank you for choosing EQ Kuala Lumpur and for taking the time to share your feedback. We're thrilled to hear that you had a great experience with our hotel and service.We appreciate your mention about the rooftop bar, and we apologize for any inconvenience that you have encountered due to the availability. Should you plan another visit, feel free to reach out to our team in advance for any reservations or assistance, especially for popular spots like the Level 51 rooftop bar.We look forward to the opportunity of welcoming you back for another enjoyable stay at EQ Kuala Lumpur.Kind regards,Gerard WalkerGeneral Manager
par un voyageur
Publié le 12 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Gerard Walker, Gestion de l’hôtel
Dear Didier,Thank you for choosing EQ for your recent stay. We appreciate your perfect score and are delighted to know that your experience with us met your expectations.Our team is dedicated to providing exceptional service, and your positive feedback is truly rewarding. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share.We look forward to the opportunity of hosting you again for another outstanding stay at EQ. Thank you once again for your patronage.Warm regards,Gerard WalkerGeneral Manager
par un voyageur
Publié le 23 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2023 par Gerard Walker, Gestion de l’hôtel
Dear Gaston,Thank you for taking the time to rate is perfectly. Your kind feedback is greatly appreciated. We're delighted to know that you had a positive experience during your stay at EQ Kuala Lumpur.We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Should you have any specific preferences or requests for your next visit, please feel free to let us know.Best regards,Gerard WalkerGeneral Manager
par un voyageur
Magnifique hôtel sur KL
Publié le 16 août 2023 sur HotelsHôtel plutôt bien situé (-10min de Pavilion Mall et des Petronas).
La chambre est confortable et le restaurant sert dans l'ensemble un assez bon pdj (mais pas de jus de fruit frais !).
Mention spéciale à l'accès gratuit au sauna/Hammam/Jaccuzi : un régal !
Je trouves cela dommage que l'accès est restreint au moins de 14 ans, ce n'est pas le cas dans d'autres hôtels ... mais sinon dans l'ensemble bon hôtel sur KL, je pourrais y séjourner à nouveau lors de mon prochain passage en ville.
Commentaires de Gestion de l’hôtel
17 août 2023 par Gerard Walker, Gestion de l’hôtel
Dear Yassine,Thank you for your valuable feedback regarding your recent stay at EQ Kuala Lumpur. We're thrilled to hear that you found our hotel's location convenient, with easy access to Pavilion Mall and Petronas Twin Towers. It's great that you found the room comfortable and enjoyed the breakfast at our restaurant.We're pleased that you had a chance to experience the sauna, Himalayan salt sauna, and Jacuzzi. We're glad that you had an overall positive impression of our hotel and that you're considering staying with us again on your next trip to town. Your support is much appreciated, and we look forward to welcoming you back for another enjoyable stay.Best regards,Gerard WalkerGeneral Manager
par un voyageur
Publié le 8 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2023 par Gerard Walker, Gestion de l’hôtel
Dear YSALINE,Thank you for taking the time to provide us with your feedback following your recent stay at EQ Kuala Lumpur. We are pleased to hear that you found your overall experience to be perfect. Your positive ratings mean a lot to us. It's our constant endeavor to provide the best possible experience for our guests, and we are delighted that we succeeded in making your stay enjoyable. We are looking forward to welcoming you back to EQ Kuala Lumpur for another remarkable stay. Best regards,Gerard WalkerGeneral Manager
par un voyageur de NOISY LE GRAND
Publié le 28 juill. 2023 sur Expedia
Tout est parfait superbe petit déjeuner
Commentaires de Gestion de l’hôtel
28 juill. 2023 par Gerard Walker, Gestion de l’hôtel
Dear YONNEL,Thank you for staying with us and for your kind feedback. We are delighted to hear that everything was perfect during your stay, and you enjoyed our great breakfast. Providing a flawless experience for our guests is our ultimate goal, and we are thrilled that we were able to meet your expectations.Your positive feedback is truly appreciated and motivates us to continue delivering exceptional service and memorable experiences for all our guests. We look forward to the pleasure of welcoming you back in the future for another delightful stay.Thank you for choosing our hotel, and we can't wait to see you again.Best regards,Gerard WalkerGeneral Manager
par un voyageur
Publié le 18 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2023 par Gerard Walker, Gestion de l’hôtel
Dear Nabil,Thank you for taking the time to leave us an excellent review of your recent stay at EQ. We are delighted to hear that you had a wonderful experience with us.Your positive reviews are greatly appreciated, and we are thrilled that we were able to meet your expectations during your time at our hotel. It is our utmost priority to ensure that each guest enjoys a comfortable and memorable stay.Once again, thank you for choosing EQ for your stay, and we hope to welcome you back in the near future.Best regardsGerard WalkerGeneral Manager
par un voyageur
Publié le 16 mars 2023 sur Expedia
Hôtel très agréable très bien situé et proche de toute les attractions avec une superbe piscine. Le service est très professionnel et le petit déjeuner est au rendez-vous succulent et très garni
Commentaires de Gestion de l’hôtel
18 mars 2023 par Gerard Walker, Gestion de l’hôtel
Dear Laurent,Thank you so much for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed your stay with us, and that you found our hotel to be well located, pleasant, and close to all the attractions. We are also thrilled to hear that you had a great time at our superb infinity pool and enjoyed the delicious breakfast we serve.At EQ Kuala Lumpur, we pride ourselves on providing professional and attentive service to all of our guests, and we are thrilled to hear that you experienced just that during your stay. Your kind words are very much appreciated and will be shared with our team.Thank you again for choosing to stay with us, and we look forward to welcoming you back soon.Best regards,Gerard WalkerGeneral Manager
