Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de HUA HIN
Publié le 25 oct. 2019 sur Expedia
Attention ils m'ont escroqué 600 Ringgit à l'arrivée dans l'hôtel. Ils m'ont demandé une empreinte de carte puis ils m'ont dit que c'était une carte de débit et que ce n'était pas possible. Ils m'ont demandé du cash pour couvrir les frais éventuels pour 500 Ringgit. Puis lors du check out ils m'ont rendu en cash ce que je n'avais pas consommé. Je me suis aperçu de l'escroquerie lorsque j'ai consulté mon compte en banque et que j'ai vu ces 600 ringgit prélevé sur mon compte.
Il me semble que la direction de cet établissement est complice et après envoyé 2 emails je n'ai pas reçu de réponse de remboursement de leur part. Si vous allez dans cet Hôtel, soyez vigilant malgré les 5 étoiles.
Commentaires de Gestion de l’hôtel
30 oct. 2019 par Best regards, Ko Van den Hil, General Manager, Gestion de l’hôtel
Dear Alain, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share your feedback with us. We are sorry to hear that your experience was not perfect and we apologise for any inconveniences caused. We believe a member from our Management team has reached out to you via email regarding an update on your refund. Do contact us via email for further liaison. Thank you once again and we apologise for this matter.
par un voyageur
Je recommande
Publié le 17 juin 2019 sur HotelsHôtel très bien situé au centre ville
Commentaires de Gestion de l’hôtel
18 juin 2019 par Best regards, Ko Van den Hil, General Manager, Gestion de l’hôtel
Dear Claude-Alain, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share a review of your stay with us. We are pleased to learn of your excellent experience during your recent visit and we hope you were able to explore some of the top attractions within the vicinity. All of us here look forward to welcome you back for another memorable stay in the heart of Bukit Bintang soon.
par un voyageur
Publié le 8 mai 2019 sur Expedia
Le petit déjeuner était de meilleure qualité il y as deux ans
Commentaires de Gestion de l’hôtel
8 mai 2019 par Kind regards, Ko Van den Hil, General Manager, Gestion de l’hôtel
Dear Guest, thank you for taking the time to share your feedback with us. We are sorry to hear that our breakfast offerings fell short of your expectations and we have since shared your comments with our Culinary team for further improvements. We hope other aspects of your stay were pleasant and we look forward to welcome you back during your next visit.
par un voyageur
Publié le 9 avr. 2019 sur Expedia
Parfait..... Très belle hôtel.......................
Commentaires de Gestion de l’hôtel
30 avr. 2019 par Kind regards, Ko Van den Hil, General Manager, Gestion de l’hôtel
Dear Guest, thank you for taking the time to share your feedback with us. We are pleased to hear that you had an overall pleasant experience and we hope our associates were able to make your stay as comfortable as possible. All of us here look forward to welcome you back soon.
par un voyageur
Publié le 3 avr. 2019 sur Expedia
Tout est super........................................................................................
Commentaires de Gestion de l’hôtel
30 avr. 2019 par Kind regards, Ko Van den Hil, General Manager, Gestion de l’hôtel
Dear Guest, thank you so much for recommending us on Expedia. We are pleased that you had an overall pleasant experience with us and we look forward to see you again soon.
par un voyageur
Publié le 28 mars 2019 sur Expedia
Tout était bien...............................................
Commentaires de Gestion de l’hôtel
3 avr. 2019 par Best regards, Ko Van den Hil, General Manager, Gestion de l’hôtel
Dear Guest, thank you for your support and for taking the time to post a review following your recent visit. We are most delighted to know that you had an overall enjoyable stay in the heart of Bukit Bintang and we lived up to your expectation. It was our pleasure to have you stay with us and we look forward to welcoming you back in the nearest future.
par un voyageur
Publié le 26 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
28 mars 2019 par Best regards, Ko Van den Hil, General Manager, Gestion de l’hôtel
Dear Guest, thank you for staying with us at Grand Millennium Kuala Lumpur. We are delighted to know that you had a memorable visit and we look forward to welcoming you back to the heart of Bukit Bintang once again.
par un voyageur
Publié le 23 janv. 2019 sur Expedia
Excellent location, walking distance from all main malls, attractions etc.Overall a very good hotel except for the unfriendliness of the staff and very poor food qualities in all outlets, beside been too pricey. Breakfast selection poor selections & quality with constant cold food. Very poor fruits selections - not even bananas, mango etc available. Pool very large with poor Food & Beverage facilities and very noisy due to the A/C fans from Pavilion mall just next to the pool. Sunny pool from 10am till 4.30pm with plenty shapes available.
Commentaires de Gestion de l’hôtel
28 janv. 2019 par Grand Millennium Kuala Lumpur, Gestion de l’hôtel
Dear Guest, thank you for leaving a review following your recent visit. While we are pleased to hear that you had an overall positive stay, we are disheartened that we fell short of your expectation in other areas. Please know your feedback is incredibly important to us and will be shared with our respective team for continuous improvement. Thank you for your support and we look forward to welcoming you back again, hopefully in the not too distant future. Kind regards, Peter D Gibbons, General Manager
par un voyageur
Publié le 2 déc. 2024
On of the best hotels
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Anna, Gestion de l’hôtel
Dear Adnan, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share a review of your stay with us. We are pleased to learn of your excellent experience during your recent visit. All of us here look forward to welcome you back for another memorable stay in the heart of Bukit Bintang soon. Best regards The Management
par un voyageur
Publié le 2 déc. 2024
Everything is in a walking distance
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Anna, Gestion de l’hôtel
Dear Adnan, greetings from Grand Millennium Kuala Lumpur and thank you for making us your choice accommodation in the heart of Bukit Bintang. We are pleased to know that we have exceeded your expectations in all aspects of our hotel facilities and service delivery. I look forward to sharing your praises with my team as we take pride in our mission in providing moments of delight to all our guests. We look forward to welcoming you back for another pleasant stay soon. Best wishes The Management
