Note fondée sur 347 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2019 par M. Kumar, Gestion de l’hôtel
Dear Sir/Madam,
Thank you for giving us a good rating. We are always striving to provide exceptional services to our guests every time.
We look forward for an opportunity to serve you again in the near future with our brighthearted hospitality.
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par HGI Puchong, Gestion de l’hôtel
Dear Tang Kee,Thank you for taking the time to share your experience about your recent stay at our hotel. Reflecting on the scores we have received from your survey, which has since been reviewed by our management team, we are disappointed to have not achieved our aim of creating a memorable hotel experience for you. We wish to sincerely apologize that on this occasion, regarding various aspects of your stay, we have fallen below the high standards you may expect of our hotel. We certainly would appreciate if you could share details of your unpleasant experiences to me directly at Rosli.Jaafar@hilton.com. We want to make sure we address your detailed comments with the team, as direct guest feedback is an important tool for our evaluation and improvements moving forward. We hope you will consider staying with us again in the future and we hope to see you again soon. If I can ever be of assistance to you, please do not hesitate to contact me directly.Kind Regard,Rosli JaafarAssistant Front Office Managerr
par un voyageur
Room is too cold
Publié le 10 sept. 2024 sur HotelsThe room is clean and spacious. All good except aircon is too cold even after I adjusted it to the max. temp. with lowest fan speed. Probably because of cold air coming in through the main door. Needs to switch off the aircon eventually in order to sleep well.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par HGI Puchong, Gestion de l’hôtel
Dear Chua Thiam,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Corrective actions will be taken to address the concerns you have raised, which will further reinforce to prevent recurrence of that similar situation.We apologized for any inconvenience this may cause you.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par HGI Puchong, Gestion de l’hôtel
Dear Mr. Shaiful Bahari,Thank you so much for your perfect rating.We're thrilled to hear that you had a great experience at our hotel. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.Your feedback means a lot to our team, and we look forward to welcoming you back for another exceptional stay.Kind Regards,Rosli JaafarAssistant Front Office Manager
par un voyageur
Publié le 30 août 2024 sur Hotels
Quiet and away from busy KL.
Commentaires de Gestion de l’hôtel
30 août 2024 par HGI Puchong, Gestion de l’hôtel
Dear Ms. Lisa Alizah,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. It is through continuous feedback from our guests that we are able to objectively review the facilities & services we provide to ensure that they meet our guests' expectations. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par HGI Puchong, Gestion de l’hôtel
Dear Benjamin, Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. It is through continuous feedback from our guests that we are able to objectively review the facilities & services we provide to ensure that they meet our guests' expectations. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Hotel is in an industrial area close to nothing. Damp musty smell in rooms. Had two rooms booked for one night before our flight. Breakfast was nice but location was far from everything. Booked Grab taxi and went to a mall for food
Commentaires de Gestion de l’hôtel
1 oct. 2024 par HGI Puchong, Gestion de l’hôtel
Dear Abid,Thank you for taking the time to share your feedback with us. We truly value your insights, as they help us improve the experience we offer our guests.We apologize that our location did not meet your expectations. While we are situated in a quieter area, many guests find it convenient for accessing nearby malls and dining options via taxi or Grab. We understand, however, that this may not have been ideal for your needs during your brief stay.I am also sorry to hear about the damp smell in the rooms. This is not the standard of comfort we aim to provide, and I will personally ensure our housekeeping and maintenance teams investigate and address this issue immediately.On a brighter note, I’m pleased that you enjoyed our breakfast, and I hope that part of your stay was a positive experience.If your travels bring you back to the area, we would love another opportunity to serve you and provide a more comfortable and convenient experience.Thank you again for your valuable feedback, and we hope to welcome you back soon.Kind Regards,Rosli JaafarAssistant Front Office Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par HGI Puchong, Gestion de l’hôtel
Dear Yoshihiko,Thank you for taking a moment to share your experience. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. It is through continuous feedback from our guests that we are able to objectively review the facilities & services we provide to ensure that they meet our guests' expectations.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par HGI Puchong, Gestion de l’hôtel
Dear Wai Shing,Thank you for taking a moment to share your experience. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. It is through continuous feedback from our guests that we are able to objectively review the facilities & services we provide to ensure that they meet our guests' expectations.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
par un voyageur de Zama
Publié le 16 août 2024 sur Expedia
空港のカウンターで手配したタクシーで一時間くらいでした。ホテルから少し離れたところに駅があってその間にコンビニやマックがあります。夜は明かりが少ないので出歩かないほうがいいとおもいます。2部屋予約しましたがどちらも部屋からの景色は遠くままで見渡せてよかったです。夜は遠くのビルの明かりできれいです。朝食は中華と現地料理が主体で毎日少しづつ変わります。好みの料理が見つかると思います。
残念なのは水回りに問題ありました。トイレの流れ悪い、洗面台のつまり、トイレの水漏れ。フェイスタオルの変え忘れもありました。フロントの女性は親切でタクシーの手配や道の説明してくれました。いつも一人しかいないのでタイミングが悪いと待たされます。
いい部分悪い部分両方ありました。ヒルトンの看板なので評価少し厳しめかもしれません。
Commentaires de Gestion de l’hôtel
19 août 2024 par HGI Puchong, Gestion de l’hôtel
Dear Mr. Kenichi,Thank you for taking a moment to share your experience. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. It is through continuous feedback from our guests that we are able to objectively review the facilities & services we provide to ensure that they meet our guests' expectations.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.Pertaining your feedback on hand basin, our Engineering team has been informed for their immediate action.We apologize for any inconvenience this may cause your.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
