Ratings based on 40 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 30, 2023 on Expedia
Stayed for 1 night. Overall it was okay except there was issue with the aircon. It took 30 nearly 1hr to send the electrician guy up to fix the issue.
The toilet has no locks. So it's a little not toddler friendly cause they will just open the door while you're trying to shower or your toilets.
Other than that, the room is cozy and nice.
Comment from Hotel Management
Jan. 6, 2024 by Sean Lim, Mercure Kuala Lumpur Glenmarie, Hotel Management
Dear Sharifah,Thank you for taking the time to leave us a review. We truly appreciate your feedbacks, both positive and constructive. We look forward to welcoming you again soon.Regards,Sean LimMarcom Manager
by A traveller from Melaka Tengah
Posted Dec. 29, 2023 on Expedia
The property and service was awesome. Only one thing that kinda annoyed me which was the water that leaked out of the shower. Other than that we give 5 star.
Comment from Hotel Management
Jan. 6, 2024 by Sean Lim, Mercure Kuala Lumpur Glenmarie, Hotel Management
Dear Yee Vonne,Thank you for the 5-star rating, despite a minor inconvenience during your stay. We look forward to welcoming you again soon.Regards,Sean LimMarcom Manager
by A traveller
Posted Dec. 21, 2023 on Hotels
Comment from Hotel Management
Jan. 6, 2024 by Sean Lim, Mercure Kuala Lumpur Glenmarie, Hotel Management
Dear Niyok,Thank you for the perfect rating. We truly appreciate it and look forward to welcoming you again soon.Regards,Sean LimMarcom Manager
by A traveller
Posted Dec. 18, 2023 on Expedia
Everything was ok until the check in....the door was faulty and the manager told the staff to use force to push the door....all you cqn do is just offer a next room immediately? Can't you. Poor junior staff gotta just follow her leader's instruction? What hospitality is that?
Comment from Hotel Management
Jan. 6, 2024 by Sean Lim, Mercure Kuala Lumpur Glenmarie, Hotel Management
Dear Chuah,Thank you for the 5-star rating. We truly appreciate it. We have noted on your concern about the leadership of one of our team leaders and will share your feedbacks with the team. Please visit us again and we look forward to welcoming you soon.Regards,Sean LimMarcom Manager
by A traveller
Posted Dec. 10, 2023 on Hotels
Comment from Hotel Management
Jan. 6, 2024 by Sean Lim, Mercure Kuala Lumpur Glenmarie, Hotel Management
Dear Teng, Thank you for the perfect rating. We truly appreciate it and look forward to welcoming you again soon.Regards,Sean LimMarcom Manager
by A traveller
Posted Oct. 21, 2023 on Hotels
Comment from Hotel Management
Nov. 27, 2023 by Sean Lim, Mercure Kuala Lumpur Glenmarie, Hotel Management
Dear Muhammad,Thank you for the perfect rating! We truly appreciate your feedbacks. Regards,Sean LimMarcom Manager
by A traveller
Posted Sep. 18, 2023 on Expedia
Comment from Hotel Management
Sep. 26, 2023 by Sean Lim, Hotel Management
Dear Chuah,Thank you for the perfect rating. We truly appreciate your stay with us and your kind review shared with the community. Please visit us again in the near future
by A traveller
Clean and Quiet
Posted Mar. 30, 2023 on HotelsClean and quiet to stay, good for business when you need to quite place to rest.
Comment from Hotel Management
Apr. 2, 2023 by Sean Lim, Hotel Management
Dear Tan,Thank you for the good rating. We truly appreciate your feedbacks and we hope to welcome you again to our hotel to rediscover the hospitality of our team members, Heartists.Regards,Sean LimMarcom Manager
by A traveller
Posted Feb. 7, 2023 on Expedia
Value for money. Calm area over the weekend
Comment from Hotel Management
Apr. 2, 2023 by Sean Lim, Hotel Management
Dear Muhammad Taufiq,Thank you for the perfect rating! We sincerely appreciate it.Regards,Sean LimMarcom Manager
by A traveller
Posted Dec. 28, 2022 on Expedia
The staff were friendly but it would be good if there could be at least one English speaking staff on duty at all times. The room was clean and neat but there was a baby cockroach seen running around the room. The toilet and facilities were well thought, except that there were no hooks or ledges to place our clothes when showering. Especially in a double bedded room, hooks or ledges should be made available in the shower area so that people can put on clothes in the shower area after showering.
Comment from Hotel Management
Apr. 2, 2023 by Sean Lim, Hotel Management
Dear Amelyn,Thank you for taking the time to leave us a review. We sincerely appreciate your feedbacks, both positive and constructive. We look forward to welcoming you again to our hotel to experience our improvements.Regards,Sean LimMarcom Manager
