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Pan Pacific Serviced Suites Kuala Lumpur

5.0 star property
5-star luxury aparthotel near Berjaya Times Square

Choose dates to view prices

Photo gallery for Pan Pacific Serviced Suites Kuala Lumpur

Outdoor pool
Exterior
Breakfast area
Premium bedding, down comforters, in-room safe, desk
Deluxe Suite, 2 Bedrooms | Private kitchenette

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Washer
  • Parking available
  • Spa
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Berjaya Times Square
    ‪6 min walk‬
  • Pavilion Kuala Lumpur
    ‪7 min walk‬
  • Petronas Twin Towers
    ‪3 min drive‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪45 min drive‬

Room options

View all photos for Premier Suite, 2 Bedrooms

Premier Suite, 2 Bedrooms

Premier Suite, 2 Bedrooms

  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, down comforters, in-room safe, desk

Executive Suite, 1 Bedroom

  • 58 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 2 Bedrooms

Premium bedding, down comforters, in-room safe, desk

Deluxe Suite, 2 Bedrooms

  • 76 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Suite, 1 Bedroom (2 Twin Bed)

Wardrobe

Premier Suite, 1 Bedroom (2 Twin Bed)

  • 58 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

  • 75 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Suite, 1 Bedroom (1 King Bed)

Wardrobe

Premier Suite, 1 Bedroom (1 King Bed)

  • 58 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Interior

Deluxe Suite, 1 Bedroom

  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, open 7:00 AM to 8:00 PM, free cabanas, sun loungers

PARKROYAL COLLECTION Kuala Lumpur

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (698)
The price is CA $144
per night
CA $158 total
includes taxes & fees
25 Mar - 26 Mar
PARKROYAL COLLECTION Kuala Lumpur

About the area

Kuala Lumpur

Bukit Bintang stay.Within a 10-minute walk of this Bukit Bintang aparthotel, you'll find Berjaya Times Square and Pavilion Kuala Lumpur. Suria KLCC Shopping Centre and Kuala Lumpur Tower are also within 2 miles (3 km).
View more Aparthotels in Kuala LumpurOpens in a new window

What's nearby

  • Berjaya Times Square - 6 min walk - 0.6 km
  • Pavilion Kuala Lumpur - 7 min walk - 0.6 km
  • KLCC Park - 18 min walk - 1.5 km
  • Suria KLCC Shopping Centre - 19 min walk - 1.6 km
  • Petronas Twin Towers - 3 min drive - 2.6 km

Getting around

  • Bukit Bintang Station - 2 min walk
  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 39 min drive

Restaurants

  • ‪Parkroyal Kuala Lumpur - ‬2 min walk
  • ‪Kurata Japanese Fine Dining - ‬1 min walk
  • ‪Teppanyaki - ‬4 min walk
  • ‪Ah Cheng Laksa - ‬4 min walk
  • ‪Starbucks - ‬1 min walk

About this property

Pan Pacific Serviced Suites Kuala Lumpur

5-star luxury aparthotel near Berjaya Times Square
Pan Pacific Serviced Suites Kuala Lumpur offers its guests a full-service spa, an outdoor pool, and a fitness center. Public spaces have free WiFi. A meeting room and coworking spaces are available. A children's pool, spa services, and multilingual staff are also featured at the luxury Pan Pacific Serviced Suites Kuala Lumpur. Parking is available for a fee.

This 5-star Kuala Lumpur aparthotel is smoke free.

  • 210 guestrooms or units
  • 25 levels
  • Charging station for electric cars
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Pool or billiards table
  • Elevator
  • No smoking on site
  • 1 conference room
Pan Pacific Serviced Suites Kuala Lumpur offers 210 air-conditioned accommodations with washers/dryers and safes. Accommodations offer separate sitting areas and include dining tables. Beds feature down comforters and premium bedding. 55-cm Smart televisions come with digital channels. Accommodations at this 5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Kuala Lumpur aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

St. Gregory has 6 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is open daily.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Property amenities

Pool/Spa

  • Outdoor pool
  • Full-service spa
  • Spa open daily
  • Massages
  • Spa services
  • 6 treatment rooms
  • Body treatments
  • Facials
  • Couples treatment room(s)
  • Body scrubs

Internet

  • Free WiFi

Parking and transportation

  • Secured covered self parking on site (MYR 2.20 per night)
  • Valet parking on site (MYR 40 per day)
  • Electric car charging station on site

Family friendly

  • Free crib/infant bed
  • Children's pool

Kitchenette

  • Refrigerator (full size)
  • Microwave
  • Oven
  • Cookware/dishes/utensils
  • Electric kettle
  • Coffee/tea maker

Dining

  • Dining table
  • Coffee/tea in a common area

Bedrooms

  • Premium bedding
  • Down comforter
  • Bed sheets provided
  • Rollaway/extra beds: MYR 180 per night

Bathrooms

  • Shower
  • Rainfall showerhead
  • Toilet with electronic bidet
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels provided
  • Slippers
  • Shampoo
  • Toilet paper

Living spaces

  • Sitting area

Entertainment

  • 55-cm Smart TV with digital service
  • Pool or billiards table

Laundry

  • Washer/dryer

Work spaces

  • 1 meeting room
  • Laptop workspace
  • Desk chair
  • Coworking space

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Soundproofing
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Electrical adapters/chargers
  • Iron/ironing board
  • Phone
  • Blackout drapes/curtains
  • 24-hour front desk
  • Banquet hall
  • Change of towels (on request)

Location highlights

  • Near a metro station
  • Near outlet shopping

Things to do

  • Fitness center
  • Shopping mall on site

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 210 rooms
  • 25 floors

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pan Pacific Serviced Suites Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 180 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: MYR 2.20 per night
  • Valet parking fee: MYR 40 per day
  • Rollaway bed fee: MYR 180 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

PAN Pacific SS Kuala Lumpur
Pan Pacific Serviced Suites Kuala Lumpur Aparthotel
Pan Pacific Serviced Suites Kuala Lumpur Kuala Lumpur
Pan Pacific Serviced Suites Kuala Lumpur Aparthotel Kuala Lumpur

Pan Pacific Serviced Suites Kuala Lumpur Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 110 out of 152 reviews
Rating 8 - Good. 31 out of 152 reviews
Rating 6 - Okay. 5 out of 152 reviews
Rating 4 - Poor. 0 out of 152 reviews
Rating 2 - Terrible. 6 out of 152 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Roomy, clean and fully furnished including washer and dryer. Good location near Lot 10 food court and MRT. Staff members are friendly and helpful.
Stayed 3 nights in Nov 2024

8/10 Good

Ian

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Sarawathi

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jure

Liked: Cleanliness, amenities, property conditions & facilities
Big rooms, great amenities, very central
Stayed 4 nights in Nov 2024

8/10 Good

Marshall

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good experience
Stayed 4 nights in Nov 2024

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Clare, Karrinyup

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, cleanliness of the hotel is perfect.
Stayed 4 nights in Nov 2024

10/10 Excellent

Samina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A great location opposite a local shopping centre with a supermarket as well as within a 7-10mins walk to other shopping centres such as the Pavillion, Lot 10 and local transport links. Lots of food options, local, international cuisine as well as fast food franchises very close by. The hotel suite itself was very clean with amazing views and comfy beds. Having additional room facilities such as the kitchen with microwave, oven, crockery and washing machine/dryer were all very beneficial. The room also had a Nespresso coffee machine and a mix of herbal and English tea topped up daily. One very small thing that would have been helpful is having a small quantity of laundry detergent provided. Our bathroom had a walk in rain shower as well as a standard shower complemented with Balmain toiletries. The wash basin area had generous storage space and additional complimentary toiletries, a separate toilet area with it's own wash basin area. We appreciated the 'walk in' wardrobe area again with helpful touches such as an umbrella, shoe horn, variety of hanger types, gowns, slippers, hair dryer, safe deposit box, ironing board and iron. Overall, the room felt very clean, spacious, thoughtfully designed with a range of lighting options and spaces to relax. We did access the rooftop pool which was clean with great views. Staff were polite although I did highlight the iron wasn't working 3 times before it was replaced. Really fantastic stay. I wouldn't hesitate to rebook!
Stayed 7 nights in Oct 2024

8/10 Good

ida

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

abdelkader

Liked: Cleanliness, amenities, property conditions & facilities
the staff are very nice The rooms are very clean and open space
Stayed 3 nights in Oct 2024

2/10 Terrible

Catherine

Travelled with family
Disliked: Room comfort
Terrible customer service - Do Not Stay Here
My family of 6 adults stayed here on 10/11. I have run into two customer service issues. (1) Rooms - I originally booked 2 rooms. When we checked-in, we were only given one room. I told the lady that there should be 2 rooms but she said it was one two-bedroom suite. While booking the rooms and entering 6 adults, it gave me options for 2 rooms which is why I booked 2 rooms. There is a capacity for 4 adults per 2 bedroom suite. The front desk took copies of our 6 passports at check in. Issue is we were charged for both rooms and we were not comfortable in the suite with 6 adults. One was charged to the card that was provided on 10/11. The other room was charged to the credit card that was used to book the rooms. I have requested a refund for the room we did not get with no response. (2) Transfer - I requested for a transfer on 9/20 after providing our reservation information for 6 passengers. It was confirmed from Sathiya on 9/24 that our transportation was set. I also inquired where would we meet with no response. When we arrived to the airport, there was no transportation so we had to get a taxi. I emailed concierge and they thought we were arriving in November. I don’t understand where the miscommunication was if the hotel requested our reservation confirmation and has the dates. Other than the hotel, we enjoyed our short stay in Kuala Lumpur. Just beware of this hotel’s lack of customer service.
Stayed 1 night in Oct 2024

10/10 Excellent

Uzayr

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Super clean and modern, great facilities, order the omelette for breakfast you won’t regret it!
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Family visit to Kuala Lumpur
Amazing hotel, modern and beautiful decor, great location. Very comfortable stay, great location
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great for a family stay
Stayed 3 nights in Oct 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly. Breakfast was great. Property was in great condition. E a sy walk to shopping and heaps of dining optiona.
Stayed 3 nights in Oct 2024

8/10 Good

samantha

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

ENMA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It is fabulously located. Shopping, restaurants, tickets for a bus on and off is crossing the street, money changers near by and MRT just there.
Stayed 4 nights in Sep 2024

10/10 Excellent

Qiutong

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Spacious and clean
Stayed 3 nights in Sep 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is very luxurious and is worthy of a 5star rating. The accommodation space is very clean and comes with a lot of quality amenities such as a lounge and roof pool. The property itself was very clean, but certain areas around were very questionable, there were some nearby neighborhoods outside the vicinity of the hotel you certainly wouldn't fancy going to at night. But I suppose that's an issue with the city itself and not that of the hotel, as the hotel property itself was well kept and clean. Definitely recommend this hotel in you're looking for an aparthotel stay in Kuala Lumpur.
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, room comfort
Very hard to open and close the sliding doors and breakfast wasn’t a full breakfast. Rooms not entirely soundproof However we did love the fact that they had a soccer table and a pool table with free flow of tea at the living room area. The gym and pool was great too! The easy access to shopping areas made it awesome. ❤️
Stayed 1 night in Sep 2024

10/10 Excellent

Ho Guan Bernie

Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment in the centre of everything
Stayed 1 night in Aug 2024