Note fondée sur 411 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mars 2024 sur Hotels
par un voyageur
Horrible horrible horrible
Publié le 6 sept. 2019 sur HotelsJe ne sais par où commencer fuyez si vous devez passer par Putrajaya
Tout l’hotel Est horrible et le pire là dedans c’est l’odeur nauséabonde des couloirs, la clim dans les chambres est totalement bouffée par l’humidité
Je n’ai qu’un mot à dire horrible n’y allez surtout pas
Commentaires de Gestion de l’hôtel
12 sept. 2019 par Azela, Gestion de l’hôtel
Dear Valued Guest,
Thank you for sharing your feedback with us. We apologies for the experience you had during your stay with us. Your kind feedback has been shared with the team for an immediate action and to identify areas you have mentioned. We value every feedback as we continue to improve areas to ensure all of our guest will have a memorable stay.
Best Regards.
par un voyageur
Probleme double facturation
Publié le 8 juin 2015 sur HotelsL hotel m a facturé deux fois le montant de la chambre (j'avais payé en ligne sur le site hotels.com ) et l'hotel m a reprelevé le montant au check out. A ce jour je n'ai recu aucun rcemboursement de l'hotel, malgré de nombreuses demandes (courrier , telephone) .Cela fait bientot 3 mois!!! et l hotel n a jamais répondu à ma demande. Evidemment pour ces raison scitées plus haut je recommande de ne pas séjourner dans cet hotel.
par un voyageur
Publié le 12 août 2024 sur Hotels
The hotel is very convenient linked to IOI city mall where the shopping and eateries are. Check in staff is a little slow. But the room is clean and space is just nice for 2 persons.
Commentaires de Gestion de l’hôtel
14 août 2024 par Putrajaya Marriott Hotel, Gestion de l’hôtel
Dear Valued Guest, we are delighted to read your positive feedback about your recent stay with us. It's wonderful to know that you had a great experience at our hotel. Your satisfaction is our top priority, and we are glad that we could contribute to your memorable stay. We can't wait to welcome you back for another enjoyable visit. Best Regards
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Putrajaya Marriott Hotel, Gestion de l’hôtel
Dear Valued Guest, Thank you for your rating and choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards
par un voyageur
Clean and accommodating
Publié le 30 juill. 2024 sur HotelsGreat staff! There was a rude guest who was trying to cut in line even though I was already trying to talk to the receptionist. The staff politely called out the rude person. She perfectly handled the situation.
Commentaires de Gestion de l’hôtel
14 août 2024 par Putrajaya Marriott Hotel, Gestion de l’hôtel
Dear Valued Guest, we greatly appreciate your positive feedback about our staff's service. Providing exceptional service is our top priority, and we are glad that you experienced it firsthand. Thank you for choosing our hotel, and we hope to see you again soon. Best Regards
par un voyageur de London
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Putrajaya Marriott Hotel, Gestion de l’hôtel
Dear Valued Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards
par un voyageur
Good Hotel for business
Publié le 26 juill. 2024 sur HotelsWorking is going on during the day . you can smell the paint strongly from your room . It is near from one of the biggest mall in malaysia IOI mall .
Commentaires de Gestion de l’hôtel
14 août 2024 par Putrajaya Marriott Hotel , Gestion de l’hôtel
Dear Valued Guest, thank you for your kind review and for choosing to stay with us. We are delighted to let you know that our rooms and facilities have been entirely renovated for your enjoyment. Presently, we are conducting upgrades in the Lower Lobby and Zest Restaurant. We assure you that these upgrades will have minimal impact on your stay. We look forward to welcoming you to our improved hotel. Best Regards
par un voyageur
"Shirt and Pant" held "Ransom"
Publié le 26 juill. 2024 sur HotelsTESTIMONIAL:
Staying at a reputed 5-star hotel like Marriott, I anticipated top-notch service and convenience. Imagine my surprise when I sent my shirt and trousers for pressing on a Sunday evening, only to discover they weren't in my room by 9 pm the next day. When I contacted housekeeping, I was informed that to retrieve my clothes, I needed to pay the pressing fee at the reception first. This practice was a novel experience for me, especially given my regular stays at Marriott properties. Having to hunt down a duty manager to express my frustration and disappointment added to an already perplexing situation. Eventually, I paid what was merely a fraction of the cost of the garments themselves to claim them back.
The irony was not lost on me—this policy felt more like a hastily thought-out inconvenience than a customer-focused service, especially from an esteemed 5-star establishment. It's worth noting that the hotel is currently undergoing renovations, perhaps in desperate need, as it looked quite jaded last year. While a facelift might address the aesthetics, it's the little things, like a cumbersome and baffling laundry policy, that can significantly impact guests' experiences. Here's hoping ( staying there again next month - now i have doubts ) the renovations bring a renewed focus on customer service excellence along with a fresh coat of paint.
Commentaires de Gestion de l’hôtel
14 août 2024 par Putrajaya Marriott Hotel , Gestion de l’hôtel
Dear Valued Guest, thank you for your review and for choosing our hotel. We're happy you enjoyed your stay and look forward to having you again as a guest in our hotel. However, through your feedback, we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and have taken note of the highlighted issues. Best Regards
par un voyageur de Kuwait
Publié le 1 juill. 2024 sur Expedia
The only comment from my side is there was one machine running all day 24 hours which was disturbing at the pool side and the noise reach to the room and Restoraent is too busy in the morning and people waiting in line to have their breakfast. Rest all perfect. Thanks
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Putrajaya Marriott Hotel, Gestion de l’hôtel
Dear Valued Guest, we appreciate you taking the time to provide us with your feedback. Through your feedback, we can continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are taking your comments seriously and will address these concerns promptly. We hope to have the opportunity to welcome you back and provide a better experience in the future. Best Regards
