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Shangri-La Kuala Lumpur

5.0 star property
Family-friendly stay near Berjaya Times Square

Choose dates to view prices

Photo gallery for Shangri-La Kuala Lumpur

City view
Premium bedding, minibar, in-room safe, desk
Sauna, hot tub, body treatments, hydrotherapy, body wraps, body scrubs
Premium bedding, minibar, in-room safe, desk
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Suria KLCC Shopping Centre
    ‪12 min walk‬
  • Petronas Twin Towers
    ‪14 min walk‬
  • KLCC Park
    ‪16 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪47 min drive‬

Room options

View all photos for Executive Room, 1 King Bed (Business)

Executive Room, 1 King Bed (Business)

Executive Room, 1 King Bed (Business)

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds (Selection)

Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Single Beds (Selection)

  • 80 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Single Beds

  • 39 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed (Premier)

Premium bedding, minibar, in-room safe, desk

Family Room, 1 King Bed (Premier)

  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club, Club Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Horizon Club, Club Room, 2 Single Beds

  • 39 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club, Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Horizon Club, Executive Room, 1 King Bed

  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Executive King

Premium bedding, minibar, in-room safe, desk

Family Executive King

  • 74 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Selection)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed (Selection)

  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Kuala Lumpur

Golden Triangle stay.Within a 15-minute walk of this Golden Triangle hotel, you'll find Suria KLCC Shopping Centre and Petronas Twin Towers. Also, Kuala Lumpur Tower is within half a mile (1 km) and Pavilion Kuala Lumpur is within 2 miles (3 km).

What's nearby

  • Kuala Lumpur Tower - 12 min walk - 1.0 km
  • Suria KLCC Shopping Centre - 12 min walk - 1.0 km
  • Petronas Twin Towers - 14 min walk - 1.2 km
  • Pavilion Kuala Lumpur - 14 min walk - 1.2 km
  • KLCC Park - 16 min walk - 1.4 km

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Bukit Nanas Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Xin Cuisine - ‬6 min walk
  • ‪Arthur's Bar & Grill - ‬1 min walk
  • ‪Melting Pot Cafe - ‬5 min walk
  • ‪Lemon Garden Cafe - ‬1 min walk
  • ‪Lemon Garden 2 Go - ‬5 min walk

About this property

Shangri-La Kuala Lumpur

Family-friendly stay near Berjaya Times Square
Shangri-La Kuala Lumpur offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include 15 meeting rooms and limo/town car service. Event space at this hotel measures 84573 square feet (7857 square meters) and includes a conference center. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Shangri-La Kuala Lumpur. Self parking is free.

Smoking is allowed in designated areas at this Kuala Lumpur hotel.

  • 662 guestrooms or units
  • 28 levels
  • 84573 sq ft of conference space
  • 7857 sq m of conference space
  • Supervised childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Shangri-La Kuala Lumpur offers 662 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Languages

Chinese (Mandarin), English, Hindi, Malay

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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station pick-up shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 98 for adults and MYR 98 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (45 inch wide door)
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with premium cable/satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 174.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 400 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 98 for adults and MYR 98 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 174.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur

Shangri-La Kuala Lumpur Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1001 reviews
Rating 8 - Good. 197 out of 1001 reviews
Rating 6 - Okay. 54 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 16 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rosemary, edinburgh

Liked: Cleanliness, amenities
Lovely people as alway
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria Katherine, Paget

Stayed 1 night in Dec 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mohamad

Stayed 1 night in Jan 2025

10/10 Excellent

Shirley, Sunshine north

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very pleasant and staff were very friendly and helpful towards our needs. Had an amazing New Year’s Eve countdown party where kids were catered for which makes our stay more enjoyable.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mr Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st Class and an amazing hotel
Stayed 4 nights in Dec 2024

10/10 Excellent

Mr

Stayed 2 nights in Dec 2024

10/10 Excellent

Orlando, CHULA VISTA

Stayed 2 nights in Nov 2024

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Ravi kanth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service. Great for families with kids. One of the best hotel operations i have experienced. They book cars for yiur rides, have every information you need, help claim baggages from airport if they are delayed, money exchange .what not.
Stayed 3 nights in Dec 2024

10/10 Excellent

Zamberi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Meng Kei, Hamilton

Stayed 4 nights in Nov 2024

10/10 Excellent

Ting Fan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious and spacious room with good dining options, also within walking distance to attractions and shopping areas.
Stayed 1 night in Dec 2024

10/10 Excellent

Kirei Eleison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re really pleased with our stay as it is a very nice hotel, modern and with all the facilities needed.
Stayed 1 night in Dec 2024

2/10 Terrible

Ferhun

Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, but some unpleasant customers
A bit messy and rude people(customers) in restaurant. Otherwise, we are all pleased with friendly service and hospitality of all staffs. Housekeeping was also very kind.
Stayed 3 nights in Dec 2024

10/10 Excellent

Meng Kei, Hamilton

Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Better hotels in KL than Shangri La
Waste of money. This is not a 5 star hotel and the deluxe king room is tiny and grotty. Have stayed in hostel rooms better than this. There are much better hotels in KL than Shangri La. Will never return to this hotel.
Stayed 1 night in Dec 2024

6/10 Okay

Su

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room that we stayed is old, old furnitures, bad smells and carpets are old and dirty with stains on the carpets, old bathroom with molds on the shower walls. Very disappointed, would not recommend to anyone. This hotel needs a big renovation.
Stayed 3 nights in Dec 2024

10/10 Excellent

Robert, AUSTIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an amazing hotel. The best I've ever stayed in.
Stayed 1 night in Nov 2024

10/10 Excellent

Yasar

Amazing honeymoon experience
Great hotel very clean and nice. Best hotel i have ever stayed at
Stayed 3 nights in Nov 2024

10/10 Excellent

Kristian

Stayed 3 nights in Nov 2024

4/10 Poor

Maria

Travelled with family
Disliked: Staff & service, property conditions & facilities
Don’t book this… very disappointing
So disappointed with the standard of this hotel. We have stayed in some of the other Shangri-la resorts before and expected the same standard here. Will never return.
Stayed 2 nights in Nov 2024

10/10 Excellent

Terry

Stayed 3 nights in Oct 2024

10/10 Excellent

Benjamin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our 6 night stay was excellent. The staff were all exceptional and all of the food we had was excellent. The health club facilities were excellent. The Family Room was large and extremely well equipped with great views. My little boy had a great time, the kids activities were only attended by him most of the time, but the staff still made it fun. The pool is a little tired, but still had a great time playing, all the poolside staff were excellent and kind. All in all a great stay, thanks Hotel Shangri-La!
Stayed 6 nights in Nov 2024