Note fondée sur 438 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar un voyageur de Montreal, Canada
Business Trip
Publié le 29 nov. 2016 sur Expedia
Pour : Breakfast buffet and Wifi Connection
Contre : Cleanliness
The Clio is ok, but nothing special. I was disappointed that I did not get the type of room I had reserved, the front desk was more or less collaborative. The rooms are clean when you come in, however during your stay, the cleaning service is a different story. The staff left a dirty cloth in my room on the desk and plastic from the toilet rolls on near the sink. I purposely left them there and no one picked them up for 2 days. The bed is comfortable, wifi is really good for Asia and the breakfast buffet really varied.
par un voyageur
Publié le 25 août 2024 sur Hotels
Unfortunately I did not have any hot water on the last day, the water was not hot there was no water
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Management, Gestion de l’hôtel
Dear NEIL,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We have shared your feedback with the appropriate hotel team for improvements.We look forward to welcoming you back to Sunway City in the near future!Best Regards,Management of Sunway Lagoon Hotel
par un voyageur
Publié le 23 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Management, Gestion de l’hôtel
Dear HIDEAKI,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We look forward to welcoming you back to Sunway City in the near future!Best Regards,Management of Sunway Lagoon Hotel
par un voyageur
Rude front desk staff
Publié le 23 août 2024 sur HotelsPre paid for a room with king sized bed. First I was told they were putting me in a different hotel, after I said I wanted to stay in the hotel I booked they then told me (not asked) that my room was two single beds. Initial check in I was ignored until someone went to back room to get the desk staff out, then halfway through check in he abruptly told me someone else would finish my check in, as he then detoured to end of front desk to start checking in aircrew. Made me feel like bottom priority, I have stayed at this hotel many times but this will now be last time I stay at this hotel, so rude.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mr. Crimmins,Thank you for taking the time to share your recent experience at our hotel, and we truly value and appreciate your feedback. Please accept our sincere apologies for the lapse in service and rest assured that we will investigate and share the points you have highlighted with the relevant teams for a thorough review.We have sent a separate email with further details and steps we are taking to address the issue. Please review that message at your convenience. If you have any additional questions or need further assistance, do not hesitate to reach out.Thank You. Best Regards,Management of Sunway Lagoon Hotel
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Management, Gestion de l’hôtel
Dear CRIMMINS,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Lagoon Hotel. We have shared your feedback with the appropriate hotel team for improvements.We look forward to welcoming you back to Sunway City in the near future!Best Regards,Management of Sunway Lagoon Hotel
par un voyageur
Publié le 19 août 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
20 août 2024 par Management of Sunway Lagoon Hotel, Gestion de l’hôtel
Dear Ignatius, Thank you for staying with Sunway Lagoon Hotel. We are pleased to find that your stay with us was a pleasant one. We looking forward to welcoming you back soon.
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Management of Sunway Lagoon Hotel, Gestion de l’hôtel
Dear Wai Bee, Thank you for staying with Sunway Lagoon Hotel. We are pleased to find that your stay with us was a pleasant one. We looking forward to welcoming you back soon.
par un voyageur
Publié le 16 août 2024 sur Hotels
Room was okay but super noisy. Could hear loud music and people speaking and shouting. The walls must be made of paper…
Commentaires de Gestion de l’hôtel
17 août 2024 par Management of Sunway Lagoon Hotel, Gestion de l’hôtel
Dear DENNIS,Thank you very much to choose to stay with us during your recent visit in Sunway Lagoon Hotel.Please accept our sincere apologies for the experience that you have encountered with us.We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. Nevertheless, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future.We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.Best Regards,Management of Sunway Lagoon Hotel
par un voyageur
Publié le 14 août 2024 sur Expedia
Did not accommodate when we wanted to extend our stay
Commentaires de Gestion de l’hôtel
15 août 2024 par Management of Sunway Lagoon Hotel, Gestion de l’hôtel
Dear Leigh Lyn, Thank you for taking the time to share your stay experience at Sunway Lagoon Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Management of Sunway Lagoon Hotel, Gestion de l’hôtel
Dear Salem, Thank you for your stay at Sunway Lagoon Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!
