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The RuMa Hotel and Residences

5.0 star property
5-star luxury hotel near Kuala Lumpur Convention Centre

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Photo gallery for The RuMa Hotel and Residences

Corner Studio City View
Poolside bar
Deluxe King Room with Minibar
Breakfast, lunch, dinner served; international cuisine
Building design
Reviews
9.6

Exceptional

Popular amenities

  • Restaurant
  • Breakfast available
  • Pool
  • Spa
    SpaSpa
  • Free WiFi
    Free WiFiFree WiFi
  • Air conditioning
    Air conditioningAir conditioning

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
7 Jalan Kia Peng, Kuala Lumpur, 50450
  • Popular LocationPavilion Kuala Lumpur7 min walk
  • Popular LocationPetronas Twin Towers10 min walk
  • Popular LocationKuala Lumpur Tower3 min drive
  • AirportSubang (SZB-Sultan Abdul Aziz Shah)34 min drive

Room options

View all photos for Grand King Room with Minibar

Grand King Room with Minibar

Grand King Room with Minibar

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Studio City View

Corner Studio City View | View from room

Corner Studio City View

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Studio with Minibar

Grand Studio with Minibar

Grand Studio with Minibar

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 60 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite

Grand Suite

Grand Suite

  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Studio Twin Tower View

Corner Studio Twin Tower View

Corner Studio Twin Tower View

  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room with Minibar

Deluxe King Room with Minibar

Deluxe King Room with Minibar

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
Mandarin Oriental, Kuala Lumpur
Pool
Hot tub
Spa
Kids pool
4.7 out of 5, Exceptional, (1011)
The price is CA $279
per night
CA $304 total
includes taxes & fees
15 Jul - 16 Jul
Mandarin Oriental, Kuala Lumpur

About the area

Kuala Lumpur

Kuala Lumpur City Centre stay.You'll be steps from Kuala Lumpur Convention Centre and within a 10-minute walk of Pavilion Kuala Lumpur with a stay at this Kuala Lumpur City Centre hotel. Also, Petronas Twin Towers is within half a mile (1 km) and Kuala Lumpur Tower is within 2 miles (3 km).

What's nearby

  • Kuala Lumpur Convention Centre - 1 min walk
  • KLCC Park - 4 min walk
  • Pavilion Kuala Lumpur - 7 min walk
  • Petronas Twin Towers - 10 min walk
  • Kuala Lumpur Tower - 3 min drive

Getting around

  • Kuala Lumpur Masjid Jamek Station - 4 min drive
  • Persiaran KLCC MRT Station - 9 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 34 min drive

Restaurants

  • ‪Kuala Lumpur Convention Centre - ‬4 min walk
  • ‪SkyBar - ‬4 min walk
  • ‪Santai Pool & Lounge - ‬1 min walk
  • ‪Gobo Chit Chat - ‬3 min walk
  • ‪Oribe Sushi - ‬2 min walk

About this property

The RuMa Hotel and Residences

5-star luxury hotel near Kuala Lumpur Convention Centre
The RuMa Hotel and Residences offers its guests a children's pool, an outdoor pool, and a 24-hour health club. There's a restaurant on site. You can unwind with a drink at one of the 7 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

Business amenities include a business center and 6 meeting rooms. Event space at this hotel measures 1884 square feet (175 square meters) and includes conference space. Spa services, a library, and a terrace are also featured at the luxury The RuMa Hotel and Residences. Free self parking is available.

This 5-star Kuala Lumpur hotel is smoke free.

  • 253 guestrooms or units
  • 12 levels
  • 7 bars or lounges
  • 1884 sq ft of conference space
  • 175 sq m of conference space
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Dining venue
The RuMa Hotel and Residences offers 253 air-conditioned accommodations with free minibar items and minibars. Smart televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily: MYR 130 for adults and MYR 65 for children
  • 1 restaurant
  • 7 bars/lounges
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Children's pool
  • Outdoor pool
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Digital channels
  • Smart TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Rainfall showerhead
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 130 for adults and MYR 65 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

RuMa Hotel Kuala Lumpur
RuMa Hotel
RuMa Kuala Lumpur
The Ruma And Residences
The RuMa Hotel and Residences Hotel
The RuMa Hotel and Residences Kuala Lumpur
The RuMa Hotel and Residences Hotel Kuala Lumpur

The RuMa Hotel and Residences Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 273 out of 324 reviews" "
Rating 8 - Good. 31 out of 324 reviews" "
Rating 6 - Okay. 13 out of 324 reviews" "
Rating 4 - Poor. 3 out of 324 reviews" "
Rating 2 - Terrible. 4 out of 324 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with twin tower view from a corner room
Stayed 2 nights in Mar 2024

10/10 Excellent

Nafisah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern hotel, great amenities, great shopping and restaurants around. We only had breakfast at the hotel which I rate 5 stars. Real quality breakfast with just the right amount of options to choose from. Adi and his team at breakfast were very attentive. We had a great chat, overall very professional and knowledgeable. My check-in experience wasn’t outstanding. We were greeted with welcome drinks which was nice after a long journey. We received our room card at the check-in desk without being told which floor and it actually escaped us too. I then went back to the desk to ask which floor only to be told we were given the wrong room card. No staff joined us up to the floor to show us around the room or even how things work. It felt rushed but wasn’t busy. I appreciate a swift check-in experience but this wasn’t it. RUMA hotel provided my mum with a delicious birthday cake which we both loved. I would stay at RUMA again but had to point out the little observations. The only real great experience was at breakfast like mentioned before. Make the service a little more personable, warm and welcoming.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean. Very easy to get around and walkable. The room is amazing.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Place to Stay
The hotel is amazing with an even better atmosphere. The employees are kind and accommodating in every aspect of the hotel experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

susan

Stayed 4 nights in Feb 2024

10/10 Excellent

Amy Lee

Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, a nice change from the ‘big brands’, definitely a top choice for KL. Staff were very friendly and efficient and the location was convenient to key POIs.
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at The Ruma Hotel for four days. What a wonderful stay it was, I've travelled all over the world over 35 years and this hotel rates in my top 5. Wouldn't fault anything.
Stayed 3 nights in Jan 2024

10/10 Excellent

Alex

Stayed 1 night in Jan 2024

10/10 Excellent

Akis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic. Highly recommend to everyone!
Ruma is an excellent hotel to stay at in KL. I was so extremely pleased with them checking in on me via WhatsApp a few hours after checking into the room to let me know that they are ready to assist me in anything I needed help with during my stay there. Also really appreciated the early check in since I arrived before 3pm. I also noticed that the service is very well thought through. For example, when I checked into the room the window blinds beside the bathtub was up to let the sunlight in. At night when I went back to the room, the window blinds were down on its own for privacy. Such small touches of service here and there really distinguishes their service from other hotels! Location is also great, very centrally located.
Stayed 1 night in Jan 2024

10/10 Excellent

Johnny, New York

Stayed 2 nights in Jan 2024

10/10 Excellent

Vivian

Stayed 2 nights in Jan 2024

8/10 Good

Rena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality authentic experience
I liked our stay in the RuMa hotel. Interior was impeccable, comfortable beds and nice amenities made our stay very pleasant. Location of the hotel is beneficial as well, very close to Petronas towers, aquarium and Pavilion shopping center. The area itself is very nice and comfortable to walk around. In terms of improvement areas I would like to mention breakfast, we ordered eggs few times and they were a bit bland/undercooked. I stayed with mom, and we celebrated her 80s birthday in KL. In 5star hotels I stayed previously, I had a nice experience when there were congratulation cards from the hotel administration on such special dates. I believe future hotel guests would appreciate this small act of kindness and care.
Stayed 7 nights in Dec 2023

10/10 Excellent

Bahar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and food options in the restaurants and room service. Very clean and great amenities and an amazing pool.
Stayed 5 nights in Jan 2024

10/10 Excellent

Tugba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Ruma for NYE and had a great experience. The staff are very helpful and professional.

10/10 Excellent

Oscar, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Tanya

Stayed 2 nights in Nov 2023

10/10 Excellent

Chenbo

Stayed 3 nights in Nov 2023

10/10 Excellent

Mustafa bin S Jaafar Alsagoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the hotel. Great service from start to end. The location is perfect too; close to both Pavilion and KLCC. We will definitely be back.
Stayed 2 nights in Oct 2023

10/10 Excellent

Vish

Stayed 3 nights in Oct 2023

10/10 Excellent

Sheng Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Peter

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Cleanliness was substandard considering the representation made about the additional care taken due to Covid. we found toothpaste on toilet door handle, fingerprints on toilet buttons and general cleanliness was average.
Stayed 6 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Amazing stay - the corner suite is gorgeous and set up wonderfully. Everything from the bed to the decor was thoughtfully executed and our short stay truly felt like coming home.
Stayed 3 nights in Oct 2023

10/10 Excellent

Wade

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes, is a 5 star hotel. Everything was in good shape, staff excellent, very helpful. Chef is Avant-garde, so ask how dishes will be presented. The food was consistently good.
Stayed 5 nights in Sep 2023