Note fondée sur 52 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 oct. 2019 sur Expedia
Très belle villas, bien équipée.
Personnel toujours souriant et serviable.
J’y retournerai avec plaisir!
Merci pour l’accueil et le professionnalisme
Commentaires de Gestion de l’hôtel
30 oct. 2019 par Quinn, Gestion de l’hôtel
Thank you for your 5 star rating. All your lovely comments have been share with the team and we are delighted to hear you enjoyed the Villas!
Again, thank you for your compliments.
We are looking forward to welcome you back soonest again.
par un voyageur
Publié le 7 févr. 2020 sur Hotels
excellent stay especially for someone who wants privacy and intimate couple honeymoon and getaway.
Commentaires de Gestion de l’hôtel
10 févr. 2020 par Quinn, Gestion de l’hôtel
Dear traveler. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future!
par un voyageur
Beautiful end to my honeymoon
Publié le 30 oct. 2019 sur HotelsStayed here for four nights to end my Honeymoon, Villa was beautiful and the location next to Sunway pyramid shopping was fantastic.
Commentaires de Gestion de l’hôtel
30 oct. 2019 par Quinn, Gestion de l’hôtel
Thank you very much for your recent visit to Sunway Resort Hotel & Spa-- The Villas and for having taken the time to write about your experience.
All your lovely comments have been share with the team and thank you for recognizing their great work.
We are looking forward to welcome you back soonest again.
par un voyageur
Publié le 15 sept. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2019 par Quinn, Gestion de l’hôtel
Thank you for your rating and we are delighted to learn that you have been appreciating our hotel and enjoyed our bespoke service. We are looking forward to welcome you back in the not too distant future.
par un voyageur de KL
Publié le 3 sept. 2019 sur Expedia
I do think there is room for improvement in areas like customer service.
Commentaires de Gestion de l’hôtel
4 sept. 2019 par Quinn, Gestion de l’hôtel
Allow me first to thank you for being happy to our villas. I'm so pleased that you experienced a deserved, lovely stay with us once again. Your recognition of our team’s commitment for bespoke service is rewarding. We look forward to welcoming you back for your fourth time with us.,
par un voyageur
Publié le 12 juill. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2019 par Quinn, Gestion de l’hôtel
I am sorry to know that your rating is low based on your last stay with us. May I know what can we do better in the future?
par un voyageur
Publié le 5 mai 2019 sur Expedia
Good place for family holiday
Commentaires de Gestion de l’hôtel
23 mai 2019 par Quinn, Gestion de l’hôtel
Thank you for sharing your exquisite experience and I cannot wait to welcome you back soon.
par un voyageur
No kids in villa, resort is a bit old
Publié le 25 févr. 2019 sur HotelsWe were expecting to enjoy the villa in this resort, however we were told upon check in time that kids are not allowed to stay in the villa. We were so disappointed and surprised regarding this hotel policy. Mr. Mohammed Dawoud explained to us patiently and helped to arrange another suite room for us. We appreciated his help very much. Although at the beginning, my son was so disappointed and upset, yet after the day of crazy water slides in the Sunway water park, he almost forgot about the villa. The suite that was offered to us is actually not bad, clean and big enough for 3 of us, yet the decoration is a bit old and stained. We are not able to use the swimming pool as there was a heavy rain which made the swimming pool flooded. Breakfast is ok, you will have huge varieties of foods, but we experienced many people in the dining place, the tables and cutlery are not very clean. Overall, it’s a good and easy resort to spend with your kids, notwithstanding the adjacent water park, there are also many restaurants and a shopping mall close by.
Commentaires de Gestion de l’hôtel
27 févr. 2019 par Quinn, Gestion de l’hôtel
Thank you for your feedback. We appreciate you have accepted our arrangement for changing from villa to a suite. We are glad that you have enjoyed your stay with us.
We hope to welcome you and your kids again in our hotel soon! See you.
par un voyageur
Publié le 27 déc. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
14 janv. 2019 par Quinn, Gestion de l’hôtel
Thank you for your rating. We hope to see you again soon!
par un voyageur
Publié le 25 déc. 2018 sur Expedia
Great and superb
Commentaires de Gestion de l’hôtel
14 janv. 2019 par Quinn, Gestion de l’hôtel
Thank you for your perfect rating. We look forward to welcome you back to Sunway City again!
