Avis Luco Apartments at Imperial Suites

Dear Valued Guest, Thank you so much for choosing Luco Apartments! It was a pleasure serving you and your group! We are glad that you enjoyed your stay with us and we are looking forward to serving you in the near future. Since you enjoyed your stay with us, we would like to take this opportunity to share with you that we have another property Luco Apartments @ Viva City Megamall. Wishing you a very happy new year 2020! Sincerest, Andy H.H. Lau Guest Relations Manager #LucoApartments

Dear Ms Jenn, Thank you so much for taking the time to leave us a review. I would like to take this opportunity to apologize for this inconvenience that you faced. All our linens are fresh and we outsource our laundry. We have put in a request to stop using scented detergent since your review, so a big thank you for this. In future, do let us know for TVs that are not working well during your stay, so we can send someone immediately to fix them. The pots for cooking have gone through some wear and we have gone to replace them with new ones, but if any of our guests do find that anything in our properties are not up to your standards, do request for them during your stay so we have the chance to rectify the issue. Thank you for your very detailed feedback and we have gone and worked on them so that we will be able to serve you better in future. Once again, thank you so much for choosing Luco. We are looking forward to being able to serve you again in the near future. Sincerest, Andy H.H. Lau Guest Relations Manager

Hi. Thank you for your review. We apologize for the bad experience you encountered while staying with us. We really appreciate it if you could give us a comment on things that make your stay with us less pleasant so that we could improve and serves you better in the future.

Dear guest, Thank you so much for taking the time to leave a review. We appreciate you choosing to stay with us. We are constantly striving to improve our service so that our customers receive the best possible service. It was a pleasure serving you and your family and I look forward to see you again. I am very sorry that during your recent trip you did not feel that we deserved a higher rating, but I promise we will only do better the next time you return.

Dear guest, thank you so much for your review. But most of all for taking the time to write the review. We understand your concern and as we have mentioned, we are trying our best to get this fixed with Expedia. The Taxes and Fees are charged by Expedia to guests. We are subjected to SST (6%) which we charge to our guests during check-in. We are a registered company with SSM and we try our best to abide by the laws and regulations of the country. We would like to take this opportunity to inform you and all guests that we are not taking this opportunity to charge our guests even more. In fact, we are trying our very best to bring rates down. The room you booked with us was a three bedroom serviced apartment (1,600 sq ft) at less than RM300.00 per night. We understand that other hotels may include this tax into their price, but we do not. We prefer to itemize our prices so that guest can actually see and know what they are paying for. Furthermore, I would like to add that this Tax is not for us to keep, but we pay the government the money we collect under this tax. I thank you so much for your feedback and we will try even harder to bring our prices lower and also to better explain our situation. We take your rating as a means to improve but I do hope that this will not bring down the reputation we try very hard to build. We continue to treat all our customers with the best service and quality. As for toiletries etc, all guest have the option to request for additional toilet papers and/or rubbish bags. We do not simply enter into a rented apartment because we value your privacy. And although this may at times cause us to not know if you have run out of supplies, we do hope to provide a service that you can trust. You can be very sure that when you stay with us, no one will enter your apartment without your consent and presence.

Ms Tiong, thank you so much for taking the time to review Luco | Apartments @ Imperial Suites. It was such a pleasure meeting you and your family and I look forward to serving you again in the near future.

Dear Mr Birbahadur, we have spoken on the phone personally. We are happy you have enjoyed your stay at Luco Apartments. We always try our best to create the best customer experience. We thank you for taking the time to leave a review. We look forward to serving you again in future.