Note fondée sur 315 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Super séjour
Publié le 19 janv. 2020 sur HotelsHôtel très bien situé, très propre à l'intérieur, bon petit déjeuner (plus pour les asiatiques, mais j'aime), très réactifs en cas de problème dans la chambre, excellente literie, excellent wifi dans la chambre.
Un seul bémol, les vitres de la chambre très sales à l'extérieur, on voyait vraiment mal au travers.
par un voyageur
Publié le 23 août 2024 sur Hotels
par un voyageur
Horrible Hotel
Publié le 12 août 2024 sur HotelsVery bad experience. Dirty and smelly rooms.
Commentaires de Gestion de l’hôtel
13 août 2024 par E-Commerce, PR & Marcom, Gestion de l’hôtel
Dear SirGreetings!Thank you for sharing your feedback regarding your recent stay. I’m truly sorry to hear that the condition of your room did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.We take pride in maintaining our rooms to the highest standards, and I’m disappointed to learn that we fell short during your visit. Your comments have been shared with our housekeeping and maintenance teams to ensure that necessary improvements are made immediately.Thank you once again for your feedback, and we look forward to the chance to welcome you back.Warm regards,
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Merdeka was in a good location for the touristy spots. However, the staff didn’t really give the feel that they were happy to have us there. They did their job, but there weren’t a lot of smiles or helpful gestures of any kind. Beautiful lobby, but the rest of the building was very dated and in rough shape…great need of a makeover. Price was good, but in this case you kind of got what you paid for. The hotel restaurant and massage parlor were not bad. Over-all I had a rather “meh” feeling, and would most likely opt for a different place if we come to Kuching again (which we will most likely do).
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Tini, Gestion de l’hôtel
Dear Mr. Dennis,Thank you for taking the time to share your feedback regarding your recent stay at Merdeka Hotel. We appreciate your honest comments and value your input as it helps us to improve our services and facilities.We are pleased to hear that you found our location convenient and enjoyed our lobby, restaurant, and massage parlor. However, we are truly sorry to learn that the rest of your experience did not meet your expectations.Your comments about the staff's hospitality, the condition of the building, and the overall atmosphere are very concerning to us. Please rest assured that we take your feedback seriously and will address these issues with our team to ensure improvements are made.We strive to provide a welcoming and comfortable environment for all our guests, and it is clear that we fell short during your stay. We hope you will consider giving us another opportunity to serve you better in the future.Thank you again for your valuable feedback. If you have any additional comments or if there is anything else we can assist you with, please feel free to reach out.Best regards,Tini SamatTeam Leader- ReservationMerdeka Hoteltini@merdekapalace.com
par un voyageur
Publié le 10 juill. 2024 sur Expedia
par un voyageur
Publié le 9 juill. 2024 sur Expedia
The staff were great however the hotel itself is dated and all furnishing are showing signs of wear and tear. The second elevator giving access to my room 614 was out of order for my 7 days stay.
Commentaires de Gestion de l’hôtel
12 août 2024 par E-Commerce, PR & Marcom, Gestion de l’hôtel
Dear SirGreetings!Thank you so much for taking the time to share your experience. We truly appreciate your feedback and are delighted to hear.We strive to provide an exceptional experience for all of our guests, and your comments help us understand what we're doing well and where we can improve.We look forward to welcoming you back in the future.Thank you for choosing us for your stay!Kind Regards,
par un voyageur
Publié le 8 juill. 2024 sur Wotif
Old style elegance. Rooms were a good size and comfortable. Very good value for cost.
Commentaires de Gestion de l’hôtel
12 août 2024 par E-Commerce, PR & Marcom, Gestion de l’hôtel
Dear SirGreetings!Thank you so much for taking the time to share your experience. We truly appreciate your feedback and are delighted to hear.We strive to provide an exceptional experience for all of our guests, and your comments help us understand what we're doing well and where we can improve.We look forward to welcoming you back in the future.Thank you for choosing us for your stay!Kind Regards,
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par E-Commerce, PR & Marcom, Gestion de l’hôtel
Dear Sir,Greetings!Thank you so much for taking the time to share your experience. We truly appreciate your feedback and are delighted to hear.We strive to provide an exceptional experience for all of our guests, and your comments help us understand what we're doing well and where we can improve.We look forward to welcoming you back in the future and hope to exceed your expectations once again.Thank you for choosing us for your stay!Kind Regards
par un voyageur
Publié le 30 mars 2024 sur Expedia
部屋の家具が古くて壊れていたり、テレビのリモコンやコントローラーが使えなかったり、冷蔵庫も使えないなど…。
par un voyageur
Publié le 27 mars 2024 sur Expedia
Heart of the town
