Note fondée sur 166 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Old but clean, well situated
Publié le 8 août 2014 sur HotelsPool was cold. Breakfast wasnt great, elevator doors closes before you get out. I was expecting better from this hotel. Although, the location and service are good.
par neujean
Publié le 19 août 2012 sur Hotels
le personel est très serviable mais l hôtel n est pas propre surtout du coté de la piscine inutilisable trop sale.ensemble moyen
par un voyageur
Publié le 1 sept. 2021 sur Expedia
par un voyageur de KL
Publié le 18 juill. 2020 sur Expedia
Room is clean and well maintained. Staff, from front desk to housekeeping are friendly and helpful. Price is decent. Location is in the city but without the hustle and bustle of traffic...could be the Covid 19...Would certainly recommend friends this place.
par un voyageur
hard to get parking
Publié le 14 juill. 2020 sur Hotelspar un voyageur
Publié le 7 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
27 mars 2020 par Marie, Gestion de l’hôtel
Thank you for your review and looking forward to accommodate you again.
par un voyageur
Publié le 14 nov. 2019 sur Hotels
unable to get a king bed last min , bedsheet was spotted with black inks and stains , makeup room wasnt properly done . and the free parking wasnt properly advised , ended up with ticket fine . ;(
Commentaires de Gestion de l’hôtel
15 déc. 2019 par Stanfield Eagle, Gestion de l’hôtel
Hi Christine,
Greetings from Ariva Gateway Kuching!
Thank you for your feedback. I'm sorry to hear that the room & the make up services weren't up to the standard you've come to expect from us. We will addressed this matter to our housekeeping team to ensure this wont happen again. I also disappointed to hear that you receive a fine ticket. For this we will have our Front Office to brief & explain to the guest about the parking.
We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.
Thank you
par un voyageur
Publié le 8 avr. 2019 sur Expedia
The location is good & counter staffs are friendly. The apartment we stayed is very dated. The toilet is infested with houseflies, we killed about 50 houseflies during our 2 days stay there.
Commentaires de Gestion de l’hôtel
27 mai 2019 par Marie - Guest Experience Team, Gestion de l’hôtel
Hi Eric,
Many thanks for your review and regret to learn that you encounter such problem during your stay. We looked into your comment and arranged thorough cleaning at the room accordingly.
par un voyageur
Publié le 11 mars 2019 sur Expedia
Staff was friendly but room carpet wasnt very clean
Commentaires de Gestion de l’hôtel
12 mars 2019 par Marie Sandie - Guest Experience Team, Gestion de l’hôtel
Dear Mr Azhar,
Many thanks for your feedback and hope you enjoyed your vacation as a whole. Your valuable comment has been shared to the department concerned. We hope to see you again next time!
par un voyageur
Publié le 16 janv. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
24 janv. 2019 par Marie Sandie - Guest Experience Team, Gestion de l’hôtel
Good day and hello Sir/Miss!
Many thanks for your review and hope to see you again...
