Note fondée sur 39 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Recommended
Publié le 4 mai 2024 sur HotelsService was great and the people friendly. Restaurant has good food for dinner, breakfast is very basic. The only reason for lower stars is because the gym is quite bad. Most of the equipment is broken and the AC didn’t work. Otherwise recommended
Commentaires de Gestion de l’hôtel
5 mai 2024 par L.O, Gestion de l’hôtel
Dear William, We appreciate your feedback and thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our friendly service and found our dinner options to your liking.Allow us to extend our sincerest apologies for the inconvenience you experienced with our gym facilities. Ensuring our guests have access to well-maintained amenities is a top priority for us, and we assure you that we are taking immediate action to address the issues you've mentioned regarding broken equipment and the malfunctioning AC.Your feedback is invaluable to us as it helps us identify areas for improvement, and we want to assure you that we are committed to providing a positive experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.Thank you again for choosing to stay with us. We appreciate your patronage and hope to exceed your expectations on your next visit.
par un voyageur
Amazing hospitality
Publié le 22 févr. 2024 sur HotelsThe hotel was amazing, clean and calm. Their hospitality was great and would chose there anytime when I’m in Kumasi.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Laila O., Gestion de l’hôtel
Dear Cherished guest,Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience at our hotel. Providing a clean and calm environment, coupled with exceptional hospitality, is what we strive for with every guest.We're honored that you would choose our hotel anytime you're in Kumasi, and we can't wait to welcome you back for another fantastic stay. If there's anything we can do to make your future visits even more enjoyable, please don't hesitate to reach out.Warm regards,
par un voyageur
Publié le 29 nov. 2023 sur Expedia
My colleagues and I had a very pleasant stay. We stayed for 4 nights. The rooms were spacious, clean and comfortable. The staff were available when needed at all times and were all very helpful. Their airport shuttle was waiting for us on arrival and dropped us back in good time. We will stay again.
Commentaires de Gestion de l’hôtel
4 déc. 2023 par L.O, Gestion de l’hôtel
Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you and your colleagues had a pleasant 4-night stay in our spacious, clean, and comfortable rooms. Our team is delighted to know that their efforts to be helpful and available made a difference in your stay. It's also great to hear that our airport shuttle service added to your convenience. We are looking forward to welcoming you back to your home away from home in the near future. Thank you again for choosing our hotel, and we can't wait to serve you on your next visit!
par un voyageur
Publié le 6 nov. 2023 sur Expedia
I think the property is lovely. The staff was very polite and accommodating. The room had all of the necessary amenities to ensure a pleasant stay. I will recommend it with an honest report of concerns:
1) It appeared that staff did not have thorough training in the hospitality industry, particularly in food management.
2) The lack of availability of food and beverage menu items was unacceptable.
3) Adherence to dining hours was unacceptable. For example, if the breakfast buffet was said to be available at 8, the food wasn’t ready to serve then.
4) The toaster didn’t work.
5) There wasn’t butter and jam available for bread or sugar or honey or walnuts, etc. available for oatmeal, etc.
While those may seem like small things, they are important if you want to grow the business beyond the region to include more international travelers.
Commentaires de Gestion de l’hôtel
9 nov. 2023 par L. Owusu, Gestion de l’hôtel
Dear Madam,Thank you for choosing our hotel and for taking the time to share your experience. We are pleased to hear you found our property lovely and our staff polite and accommodating.We take your feedback seriously and would like to address the concerns you've kindly brought to our attention. We strive to maintain high standards in our hospitality training, especially regarding food management, as such regarding your concerns, we are keen to investigate further. To better resolve these issues, may we inquire if these concerns were brought to the attention of our staff during your stay, and if so, were they consistent on both days of your visit? Your feedback on this would greatly assist us in making immediate adjustments.With regards to the offering of walnuts, we prioritize the health and safety of our guests with allergies by not including any types of nuts in our buffet, providing them only upon specific requests in advance.We value your recommendation and are committed to using your insights to refine our guest experience. We hope to have the opportunity to welcome you again and exceed your expectations.Warm regards,
par un voyageur
Publié le 3 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 nov. 2023 par L.O, Gestion de l’hôtel
Dear Thomas,We are truly honoured to receive your perfect score rating! Thank you for taking the time to share your experience with us.Our team is elated to hear that we met your expectations. It is guests like you who make our job wonderful. We strive to provide our guests with a stay that is nothing short of exceptional, and it's encouraging to know that our efforts made an impact.Your score will be shared with the entire team, who I am certain will be encouraged by your remarks. Feedback such as yours inspires us to continually strive for excellence and to improve our service.We are looking forward to your next visit and hope it will be just as enjoyable.
par un voyageur
Publié le 15 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2023 par LO, Gestion de l’hôtel
Dear Richard,Thank you very much for awarding us a perfect score of 10 out of 10! We're absolutely thrilled that your stay at our hotel was exceptional and met all your expectations. Your high praise is a true testament to the dedication and hard work of our team in providing the best possible experience for our guests.We are also delighted that our facilities, services, and amenities all contributed to making your stay memorable and enjoyable. It was a pleasure to have you as our guest, and we sincerely hope to have the privilege of hosting you again in the future. Best regards,
par un voyageur
Publié le 18 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2023 par L.O, Gestion de l’hôtel
Dear Curt,Thank you for taking the time to share your feedback and for giving us a perfect 10.0 rating! We are absolutely thrilled to hear that you had such an exceptional stay at our hotel- "Your home away from home".Delivering outstanding experiences and ensuring our guests' satisfaction is our top priority, so your positive review serves as a great encouragement to our team. We're delighted to know that we met and exceeded your expectations.We would be grateful if you could share any specific aspects of your stay that stood out to you. Your insights will help us identify what we're doing right and allow us to further enhance our services.Once again, thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back in the future for another memorable experience.Warm regards,
par un voyageur
Publié le 26 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
27 juin 2023 par L.O, Gestion de l’hôtel
Thank you Andrea, for choosing to stay at our hotel and for taking the time to share your feedback. We truly appreciate your positive review and are glad to hear that you had an overall enjoyable experience with us.We strive to provide exceptional service and create a comfortable environment for all our guests, and it is gratifying to know that we succeeded in meeting your expectations.We look forward to welcoming you back to Frederick’s Lodge on your next visit to Kumasi to provide you with an even better experience. Thank you once again. Warm regards,
par un voyageur
Publié le 9 mai 2023 sur Expedia
The property is newly built (within 5 years) and it is extremely clean and well appointed. The staff are all friendly and welcoming. I had a delicious fresh breakfast in the morning. The pool and gym are a lovely surprise too! And the ice machine is a bonus… The room has a strong air conditioning unit that kept the room a great temperature. This lodge is an oasis in Kumasi. I booked a second night for when I return to Kumasi.
Commentaires de Gestion de l’hôtel
10 mai 2023 par L.O, Gestion de l’hôtel
Dear Denise,Thank you for taking the time to share your wonderful experience at our hotel. It was a pleasure having you as our guest, and we're thrilled to hear that you enjoyed your stay with us.We're pleased that you found our property to be clean and well-appointed. Our team takes great pride in maintaining our facilities to the highest standards to ensure that our guests have a comfortable and memorable experience. We're also happy to hear that our staff provided you with a warm and friendly welcome to make you feel right at home.We are delighted that you enjoyed your fresh breakfast in the morning, as well as the surprise of our pool and gym facilities, and happy that the ice machine came in handy!We do appreciate your positive feedback on the air conditioning unit in your room, and we're glad that it helped you maintain a comfortable temperature in your room.Lastly, we're delighted that you've chosen to book a second night with us on your return to Kumasi. We look forward to welcoming you back and providing you with another exceptional experience.Thank you again for choosing to stay with us and for your kind words. We hope to see you soon.Warm regards,
par un voyageur
Publié le 12 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 avr. 2023 par L.O, Gestion de l’hôtel
Thank you for staying with us at Frederick's Lodge. We are glad you had a wonderful stay, and we appreciate your review score. We look forward to welcoming you back again soon. Stay well and stay blessed.
