Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Expedia
Beyond expectations! Amazing service...
Commentaires de Gestion de l’hôtel
12 août 2024 par Andreas Porias, Gestion de l’hôtel
Dear Jackson,Thank you for taking the time to share your review; it is highly appreciated.I am delighted to hear you had a wonderful stay with us and appreciated the service and hospitality of our team.We look forward to welcoming you back to One&Only Portonovi.Sincerely,Andreas PoriasGeneral Manager
par un voyageur
Publié le 13 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Andreas Porias, Gestion de l’hôtel
Dear Amanda,Thank you for your review. We highly appreciate your feedback.We hope you will visit us again and look forward to welcoming you back to One&Only Portonovi.Sincerely,Andreas PoriasGeneral Manager
par un voyageur
Negligence Led to Severe Allergic Reaction
Publié le 12 juill. 2024 sur HotelsO&O's service philosophy is 'We Create Joy', with guest experiences being key to this mission. However, this hotel consciously chose not to follow it.
They severely lack service, care, and attention to guest health & safety. Despite informing them of my allergies before arriving and at check-in, I suffered a severe reaction and asthma attack that night.
My first room overlooked residential and staff areas (where they also smoked). I was then moved to room 508 with a mountain view (and car park). I was told that this room had to be re-checked due to my allergies. Despite leaving the room for 4 hours, this didn’t happen and had to be done during dinner.
Later that night, after it was “done", I woke up with an asthma attack. It was NOT re-checked!
In morning, the assistant manager was unsympathetic and blamed it on how busy they were (same excuse used to justify a lot, including waiting 50min for eggs due to them going to the wrong tables twice). I was told the manager was in a meeting but he would speak to me after. This never happened.
I spent 2 days confined to my room, very ill. There was no follow-up from the hotel until 5 days later at 9PM, the night before check-out (despite being in bed with DND on), the manager turned up to say hello but gave no apology or explanation.
I’ve stayed at many O&O resorts and assumed the first in Europe would match them, but I was wrong.
We’ve still had NO response from the hotel on this or the appalling service during our stay.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Andreas Porias, Gestion de l’hôtel
Dear Mr Shanley,Thank you for taking the time to share your reviews and feedback with us. I highly appreciate it.I was very disappointed to learn about your experience, as it certainly does not reflect our property and our brand. Our Quality Manager wrote to you directly regarding this, as we would love to recover your experience and regain your trust. I hope to talk to you soon, and once again, I am sorry that we failed to address this more promptly.Sincerely,Andreas PoriasGeneral Manager
par un voyageur
Magnificent One & Only
Publié le 1 juill. 2024 sur HotelsFor our Wedding Anniversary & the One & Only exceeded our expectations… totally wonderful resort with Staff that were so friendly & helpful… we will be coming back again.. highly recommended
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Andreas Porias, Gestion de l’hôtel
Dear Mr Kenneth,Thank you for taking the time to share your feedback and review; we highly appreciate it.It was a pleasure having you as our guests for such a special occasion, and I am delighted to know we exceeded your expectations and created a wonderful stay.The team and I very much look forward to your next visit.Sincerely,Andreas PoriasGeneral Manager
par un voyageur
Publié le 23 juin 2024 sur Expedia
It’s a beautiful destination for a quiet get away . . Lovely facilities , food & wellness.
Commentaires de Gestion de l’hôtel
26 juin 2024 par Andreas Porias, Gestion de l’hôtel
Dear Bouran,Thank you for taking the time to share your review. We are delighted to know you enjoyed our Adriatic getaway and appreciated the facilities, cuisine, and wellness at One&Only Portonovi.The team looks forward to welcoming you back.Sincerely,Andreas PoriasGeneral Manager
par un voyageur
Publié le 15 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2024 par Andreas Porias, Gestion de l’hôtel
Dear aart,Thank you for your review and rating.We are happy to know you had a pleasant stay at our resort, and we look forward to welcoming you again.Kind regards,Andreas PoriasGeneral manager
par un voyageur
Publié le 8 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juin 2024 par Andreas Porias, Gestion de l’hôtel
Dear Susanne,Thank you for your rating, we highly appreciate it.I am delighted to know you enjoyed your stay with us.The team very much looks forward to your next visit.Sincerely,Andreas PoriasGeneral Manager
par un voyageur de Starnberg
Publié le 2 juin 2024 sur Expedia
Top, neues Hotel. Super schönes Zimmer. Fitness außergewöhnlich gut
Commentaires de Gestion de l’hôtel
5 juin 2024 par Andreas Porias, Gestion de l’hôtel
Dear Sebastian,Thank you for your review. I am pleased to know you enjoyed your stay and appreciated the room and fitness facilities.We look forward to welcoming you back to One&Only Portonovi.Sincerely,Andreas PoriasGeneral Manager
par un voyageur
Publié le 28 mai 2024 sur Hotels
Sensacional
Commentaires de Gestion de l’hôtel
31 mai 2024 par Andreas Porias, Gestion de l’hôtel
Thank you for your review; it is highly appreciated. I am delighted to know you enjoyed your stay with us, and we look forward to your next visit.Best regards,Andreas PoriasGeneral Manager
par un voyageur
Beautiful setting poorly operated
Publié le 26 avr. 2024 sur HotelsBeautiful setting ,very well decorated residence with stunning suites ,very poor level of service throughout the hotel from breakfast to obtaining drinks at the bar ,from check in to check out so many mistakes made ,luggage took 2.5 hours from arriving to be brought to the room ,needs much better management and level of staff to justify the high cost of a trip
