Note fondée sur 84 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bruyant : hôtel ou boite de nuit il faut choisir!
Publié le 21 août 2022 sur HotelsTrès très bruyant! Le bâtiment principal se situe à proximité d'une 2X3 voies (dans la piscine des chambres Swim up on entend la circulation). Côté mer, c'est le ballet incessant des jet-skis et autres bateaux du club nautique attenant. La nuit, 6 jours sur 7 c'est la musique live jusqu'à 1 heure du matin qui est très très forte!
L'accueil était très bien malgré la non disponibilité de la chambre dans l'après-midi.
La restauration : beaucoup de personnel qui ne semble pas très heureux de bosser ici. Un fort contraste avec les autres hôtels et restaurants de notre séjour en Turquie. Le 1er soir nous avons opté pour le Seafood restaurant et le poisson frais était annoncé à 1000 Lires Turques le kilo (déjà beaucoup plus cher qu'ailleurs) lorsque l'addition est arrivée il était à 1600 (+ de 30 euros d'écart). Les serveurs n'ont pas fait de difficulté pour revenir au prix initial cependant cela ne contribue pas à faire une bonne 1ere impression. Pour ce qui est du petit déj' la 1ere journée la machine à café était cassée (Unique machine à café) et le 3ème et dernier jour nous avons attendu 25 minutes pour 2 jus d'orange qui ne sont finalement jamais arrivés car nous devions partir. Pour notre diner du 2eme soir nous avons renvoyé les 2 plats commandés. L'un était du médaillon de boeuf qui s'est avéré être 2 tranches de steak et l'autre des beef ribs sans ... ribs. Au final au regard du prix près de 800 euros pour 3 nuits, une expérience très décevante malgré la beauté du lieu.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Banu Kızıl-Guest Relations Manager, Gestion de l’hôtel
Dear Nazım, Thank you so much for taking the time to leave us this amazing and kind review. We are so pleased that you loved your experience and is in your unforgettable memories ; We put guest experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.This was a perfect motivation for all of us to achieve the best. Thank you for your kind comments again and as Unique Lifestyle Team ,we look forward to seeing you again very soon. With all my best wishes from the heart, Guest Relations Manager Banu Kızıl
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Banu Kızıl-Guest Relations Manager, Gestion de l’hôtel
Dear Waleed, Thank you so much for taking the time to leave us this amazing and kind review. We are so pleased that you loved your experience and is in your unforgettable memories ; We put guest experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.This was a perfect motivation for all of us to achieve the best. Thank you for your kind comments again and as Unique Lifestyle Team ,we look forward to seeing you again very soon. With all my best wishes from the heart, Guest Relations Manager Banu Kızıl
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Mükemmel bir otel. Eksi bir yanı yok
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Banu Kızıl-Guest Relations Manager, Gestion de l’hôtel
Dear Uğur, Thank you so much for taking the time to leave us this amazing and kind review. We are so pleased that you loved your experience and is in your unforgettable memories ; We put guest experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.This was a perfect motivation for all of us to achieve the best. Thank you for your kind comments again and as Unique Lifestyle Team ,we look forward to seeing you again very soon. With all my best wishes from the heart, Guest Relations Manager Banu Kızıl
par un voyageur
Great guest service manager
Publié le 21 sept. 2024 sur HotelsBanu the guest service manager was extremely helpful she is very knowledgeable and resources. She spoke great English, we had a slight issue with dinner but Banu remediation the situation in an exceptional manner. The pool and jet ski was amazing. Highly recommended.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Banu Kızıl-Guest Relations Manager, Gestion de l’hôtel
Dear Christine,Thank you so much for taking the time to leave us this amazing and kind review. We are so pleased that you loved your experience and is in your unforgettable memories ; We put guest experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.This was a perfect motivation for all of us to achieve the best. Thank you for your kind comments again and as Unique Lifestyle Team ,we look forward to seeing you again very soon. With all my best wishes from the heart, Guest Relations Manager Banu Kızıl
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Hersey harikaydi
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Ein sehr schönes Hotel mit toller Aussicht und sauberem Meer, empfehlenswert!!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Banu Kızıl-Guest Relations Manager, Gestion de l’hôtel
Dear Murat, Thank you so much for taking the time to leave us this amazing and kind review. We are so pleased that you loved your experience and is in your unforgettable memories ; We put guest experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.This was a perfect motivation for all of us to achieve the best. Thank you for your kind comments again and as Unique Lifestyle Team ,we look forward to seeing you again very soon. With all my best wishes from the heart, Guest Relations Manager Banu Kızıl
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Banu Kızıl-Guest Relations Manager, Gestion de l’hôtel
Dear Serdar, Thank you so much for taking the time to leave us this amazing and kind review. We are so pleased that you loved your experience and is in your unforgettable memories ; We put guest experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.This was a perfect motivation for all of us to achieve the best. Thank you for your kind comments again and as Unique Lifestyle Team ,we look forward to seeing you again very soon. With all my best wishes from the heart, Guest Relations Manager Banu Kızıl
par un voyageur
Publié le 1 août 2024 sur Expedia
It was the most terrifying experience of all of this holiday. We had a total terrible experience. We had ants in our suite and even on the beds. We could not sleep at all the first night because they were crawling on our faces! We reported it to the manager. They fumigated the room after we told them about the ants and they told us to go back to the room! We told them that we could not do that and they ended up giving us two single rooms. The shower in one of our two rooms was hardly working as there was barely any water coming out! It was a terrible stay. Do not stay at this hotel as their customer service is awful!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Banu Kızıl-Guest Relations Manager, Gestion de l’hôtel
Dear Flora,Thank you for taking the time to write a review about our hotel! Increasing the quality of service we offer day by day is possible with the comments of our valued guests, and each of your comments is of great importance to us. We offer our most sincere apologies for the inconveniences you experienced during your holiday, and we ask you to be sure that the necessary measures will be taken regarding such situations. Meanwhile your stay we have made everything for your satisfaction, we have given you 2 suite rooms for your satisfaction although the ants came to your room through the garden that you have left the fly guard door open.. And you have promised us to make the necessary revization in your review because you were so happy.It made us so sorry to see that you still did not.As Unique Lifestyle Hotel, we try to do our best by providing a high standard of service that we aim for you to have an unforgettable holiday, so I would appreciate it if you could please contact me at gr@uniquelifestyle.com.tr regarding any matter you would like to share with us. We would like to believe that you will honor us as your guest once again. We will do our best to make your next experience unforgettable. Kind regards, Guest Relations Manager Banu Kızıl
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Banu Kızıl-Guest Relations Manager, Gestion de l’hôtel
Dear Nourah, Thank you so much for taking the time to leave us this amazing and kind review. We are so pleased that you loved your experience and is in your unforgettable memories ; We put guest experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.This was a perfect motivation for all of us to achieve the best. Thank you for your kind comments again and as Unique Lifestyle Team ,we look forward to seeing you again very soon. With all my best wishes from the heart, Guest Relations Manager Banu Kızıl
