Ratings based on 60 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
TERRIBLE EXPERIENCE
Posted Apr. 15, 2024 on HotelsOur experience at this place was terrible.
Dont be fooled by the nice pool. The rooms are a not a nice and pleasant place to sleep at all. First of all they are not well maintained, full of humidity and insects everywhere, you can tell they haven't had a proper maintenance since they where build. But the worst thing was that the room was not properly cleaned and sanitized. In the shower there are some small pebbles placed on the floor that are full of hairs and dust, honestly disgusting. But the worst thing for us was that the WC is inside the shower!!! they dont show this on the pictures, you think you are paying for hotel accommodation but this is like hostel for a 20 year old.
There is no direct line to call to reception, you just need to WhatsApp them which they never reply. I am still waiting for the manager to reply hahah its incredible, in any hotel if a guest complains the manager is the first one to come to try to solve the situation. The staff is not nice AT ALL, there was always a NO coming out as a reply (we had got used to Bali where people are extremely nice). We had payed for 5 nights and we stayed only one, we ended up leaving the next day. And again, nobody even tried to apologize or cared at all that we were not having a good experience.
It would be an understatement to say I dont recommend anyone this place to stay.
by A traveller
Posted Jan. 1, 2024 on Expedia
by A traveller
Posted Oct. 25, 2023 on Expedia
We had a beautiful stay at the Origin Lombok. The pool area was stunning and felt Tranquil and idilyic. There were great food options and was to a high standard. The staff were extremely helpful throughout our stay. The hotel is a 10minute drive to the main town, the reception team were on hand to order us taxi’s. Would reccomend this hotel to anyone looking for a relaxing stay in Lombok.
by A traveller
Worthy
Posted Mar. 11, 2021 on HotelsThe reception is nice and friendly, the interior are quite good but the rooms are not so clean, this hotel need to maintain it's service
by A traveller
Posted Dec. 11, 2020 on Expedia
by A traveller
Great experience.
Posted Mar. 13, 2020 on HotelsSuper nice hotel. Could be more taken care of but for what you pay it’s an extreme bargain.The spa is the weakest link, the food and staff the strongest. Breakfast is average
by A traveller
Posted Feb. 25, 2020 on Expedia
The hotel is in a really quiet location surrounded by Indonesian jungle together with wildlife. The gardens were amazing.
The Indonesian food was great, but the western food needs work. Breakfast was OK, but could also do with improving.
The only real issue we had was with the bathroom sewage system, throughout the day sewage smells would seap from the drains and toilets. Other than that, the place is great and would stay again if we came back to Lombok.
by A traveller
Wonderful!
Posted Feb. 3, 2020 on HotelsNice room, good environment , good service.
by A traveller
Posted Jan. 12, 2020 on Hotels
Origin is comfortable and Cosy place and has good facilities . Just wish the hygiene level could be improved with issues of flies and mosquitoes and general cleaning of rooms. Especially during breakfast the food and dining area was swarmed with flies.
by A traveller
Great stay and promising hotel
Posted Jan. 4, 2020 on HotelsThe room was very good and comfortable. Easy for us to fall asleep after a long day. Had a small problem with the toilet as there was an unusual smell everytime after flushing. But hotel managed to give us a bottle of air freshener to spray after using the toilet so it's fine. Should be a one off thing.
The plastic electric kettle should be replaced to a metal one as it sheds white substances everytime we boiled it. Food was great! Unlucky for us, it was also the rainy season so we had a difficult time enjoying it with the countless number of flies around. It's not just in Origin but the whole of lombok.
Staff there was great nonetheless with their service 👍 easy to communicate through whatsapp as well.
