Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,2 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Wonderful stay on the backwaters
Publié le 6 juill. 2019 sur HotelsLoved my stay on Marvel. Did two nights and enjoyed every minute. The staff was wonderful, professional and kind. Food was amazing, especially the celebratory lunch that was served on my second day. Absolutely beautiful cruise - highly recommend this experience.
Commentaires de Gestion de l’hôtel
16 août 2019 par Anu, Gestion de l’hôtel
Dear Guest,
Our day has been made reading this review. Knowing you have gone back and taken the trouble to review us so generously despite your busy schedule shows us how much you enjoyed your stay.
We had a great time looking after your needs during your stay with us.
We hope to see you again on all your travels to Alleppey.
par un voyageur
Publié le 18 mai 2019 sur Expedia
Interesting experience living on a boat for the night
Commentaires de Gestion de l’hôtel
5 juill. 2019 par Anu , Gestion de l’hôtel
Dear Guest,
Such a pleasure to read good reviews. Makes us feel so happy to hear that our guests have gone back happy enough to take the time out to write great reviews.
We hope to have you with us again in the near future.
Regards
par un voyageur
very different from the hotel discription
Publié le 24 oct. 2017 sur Hotelsthere were three crews but the service was really limited. They even didn't swipe the table. There was no hot water in the shower, it was rainy cold day. AC was not controlable, only on or off. I think the staff didn't check properly what is missing and should be prepared before departure. We bought some tiger prawns to cook on the boat, we asked to cook non spicy so that our small kids can eat, but it was very spicy.hotel discription says there is free wifi, but when I asked for it, the staff said no. Only the scenary of Kerala was great on that boat. Really dissapointed.
Commentaires de Gestion de l’hôtel
5 avr. 2018 par Anu , Gestion de l’hôtel
Hi,
I am so sorry for the issues that you had to encounter. We usually pride ourselves on our courteous staff as which is obvious from most of our reviews. We have conveyed this review down to all our staff members and we shall guarantee that such an episode shall never arise again.
We hope that you will be willing to visit our property again to get an actual experience of our Marvel Hospitality.
Looking Forward to seeing you again!
Warm Regards
par Vishal
Publié le 2 avr. 2017 sur Hotels
The service was a little poor! Not completely satisfied. It also sailed only for 5 hours out of 22 hours.
Commentaires de Gestion de l’hôtel
5 avr. 2018 par Anu , Gestion de l’hôtel
Hi Vishal,
I am so sorry for the issues that you had to encounter. We usually pride ourselves on our courteous staff as which is obvious from most of our reviews. We have conveyed this review down to all our staff members and we shall guarantee that such an episode shall never arise again.
We hope that you will be willing to visit our property again to get an actual experience of our Marvel Hospitality.
Looking Forward to seeing you again!
Warm Regards
Recommandé
pour Tout le mondepar un voyageur
A Unique experience in the indian waters
Publié le 15 avr. 2016 sur Expedia
Pour : The way the boat house was kept
Contre : The power back up with a good ac facility in between the warm night
Emplacement : Not much only a few places to see as most of the time you'll be riding in the boat
A descent stay of 24 hours with cordial crew members and the local delicacies made our day in marvel cruise. There are lot of local boats to catch up but Mravel cruise stands apart in the claealiness and service.
Commentaires de Gestion de l’hôtel
5 avr. 2018 par Anu , Gestion de l’hôtel
Dear Sir,
Our day has been made reading this review. Knowing you have gone back and taken the trouble to review us so generously despite your busy schedule shows us how much you enjoyed your stay.
We had a great time looking after your needs during your stay with us.
par un voyageur
payment confusion, poor boarding area.
Publié le 22 mars 2016 sur Hotelsin general lot of confusion between that property owner and Hotels.com. lot of delay / confusion during check in, in result we lost many hours in clarifying this matters. Its never been with hotels.com, always it will be crystal clear with hotels.com, but this time very bad experience... hotel guy don't have a proper parking, or even a desk at boarding point for boat house, no credit card swiping machine, no ATM near by, by insist cash payment without prior info.
Commentaires de Gestion de l’hôtel
5 avr. 2018 par Anu , Gestion de l’hôtel
Dear Sir,
Greetings....!
We would like to thank you for your valuable feedback about our hotel. We apologize for the inconvenience caused to you during your stay and we promise that we will take necessary action to avoid such issues in future.
We are Looking forward to welcome you back.. Have a great day !
par Jennifer de Australia
Paradise trip into kerala culture
Publié le 31 janv. 2016 sur HotelsOur stay on marvel cruise was fantastic from start to finish.
Very professional crew .
Location is a little difficult to find but once there the trip is great.
I would recommend this houseboat over and above others that we have been on.
Commentaires de Gestion de l’hôtel
5 avr. 2018 par Anu , Gestion de l’hôtel
Dear Sir,
Thats such a generous review that you have given us. We are thrilled beyond words. We look forward to seeing you again with us along with your Family.
Warm Regards
