Note fondée sur 68 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mars 2024 sur Expedia
Es war einfach ein toller urlaub :)
die mitarbeiter vor ort sind super freundlich und hilfsbereit. Die Lage der unterkunft ist traumhaft. Wird nicht unser letzter urlaub dort gewesen sein :)
Commentaires de Gestion de l’hôtel
28 mars 2024 par Aino from Magical, Gestion de l’hôtel
Vielen Dank für deinen Kommentar! Hoffentlich werden Sie Magical Pond wieder besuchen!Mit freundlich Grüssen
par un voyageur
Publié le 13 janv. 2024 sur Expedia
par un voyageur
Publié le 1 janv. 2024 sur Expedia
The location is so magical. We have never been to anywhere like this place.
The customer service is truly the best!
We sent an email about arriving late at night (reception closes at 11pm), they sent instructions about how to access our cabin, so check in was seamless.
Reception also gave us a portable wifi connector when we mentioned we could not get wifi connection in our cabin.
They went out of their way to pack our breakfast the night before we check out as we were leaving before breakfast starts (breakfast starts at 9am).
Lammintupa is 10min walk away and truly a peaceful and magical walk.
The only (minor) negative things were the bathroom towels were not the fluffy kind, felt more like a giant tea towel and the cabin is actually quite small. We took out the things we need from the suitcases, store them in the compartments available next to the bed and kept them closed throughout our stay. There were no rooms to keep 2 luggages open.
par un voyageur
Publié le 29 déc. 2023 sur Expedia
Our stay here was magical. It was definitely an experience we will remember for a very long time. The staff were very friendly and happily called to order taxis for us.
You have to come here prepared. We knew we wouldn’t book dinner here so we made sure we had enough food supplies so we didn’t have to rely off of going into town every meal.
The rooms are lovely and cozy. We made it work with two large suitcases and carry on luggage. The heated flooring was amazing.
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Magical Pond team, Gestion de l’hôtel
Thank you for your feedback, we appreciate it! We are happy to hear that you enjoyed your time with us. Welcome again!
par un voyageur de Chelsea
Publié le 28 déc. 2023 sur Expedia
par un voyageur
Publié le 27 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 janv. 2024 par Magical Pond team, Gestion de l’hôtel
Thank you for your feedback and for choosing Magical Pond for your stay! Welcome again!
par un voyageur
Publié le 23 nov. 2023 sur Expedia
Werde nicht nochmal wiederkommen
Commentaires de Gestion de l’hôtel
25 nov. 2023 par Magical Pond team , Gestion de l’hôtel
Thank you for your feedback! We are very sorry to hear that we could not meet your expectations. We will go through this feedback with our team to make our services better.
par un voyageur
Publié le 22 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
31 déc. 2023 par Magical Pond team, Gestion de l’hôtel
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. Welcome again!
par un voyageur
Beautiful property, very romantic
Publié le 12 nov. 2023 sur HotelsSo the only (big) rub is...I didn't know when I booked that it was the "off season". That mean's (1) no desk staff for the majority of the day, and alarmingly, the entire lobby area is locked from the outside during that time, and (2) the restaurant is not open at all. The first one was concerning given that I got dropped off by a cab in zero degree weather at night,not great if something goes wrong and I can't get into my cabin.
The 2nd one was a big deal for me; I really was sold on the idea of lounging on the property for 2 days and not leaving (for meals). Scrounging for dinner was an unexpected, expensive, and interruptive negative to my short stay. Understand if the resort wants to go into eco-lodge mode, just be clear about it.
This is a small one, but worth noting (staff) - I stayed in Igloo 4. The outside entry light of Igloo 5 reflects *directly* into the middle of the ceiling glass of Igloo 4 at night, which kind of kills the stargazing experience. Very nitpicky, not worth complaining about, and certainly nothing the designers could have predicted....but I would consider making those lights motion activated like the fireside lighting.
That said, Kata is great, the breakfast was wonderful, the igloo was perfect, and I would definitely come back.
I walked through the short trail behind the property and stumbled on a ~9 mile well marked cross country ski path, which conveniently goes right by the Ruka ski resort (read: lunchtime pint to break up the trail walk!)
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Magical Pond team, Gestion de l’hôtel
Hello, thank you for your valuable feedback, we appreciate it! We will go through your feedback with the whole team and try to find solutions to the things you mentioned to make the experience as good as possible for our guests. Even though the reception is closed at times, we can be reached over the phone 24 hours a day and the help is 5 minutes away. We are happy to hear that you enjoyed your stay, and we warmly welcome you to visit us again!
par un voyageur
Publié le 6 oct. 2023 sur Hotels
