Ratings based on 257 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 13, 2020 on Expedia
This property is consistent. Simple, clean, and acceptable. If you are looking for a four star, this is not the one.
by A traveller
DNS
Posted Jan. 26, 2020 on HotelsThe room was clean. The bed could be improved. Staff was friendly and accommodating
Comment from Hotel Management
Feb. 20, 2020 by administrator Yuliya, Hotel Management
Good morning!
Thank You for Your feedback!
We'll be glad to welcome You again!
by A traveller
Posted Dec. 2, 2019 on Expedia
by A traveller
Posted Nov. 16, 2019 on Expedia
Close to subway, store, staff was always helpful, good breakfast.
by A traveller
Posted Oct. 29, 2019 on Hotels
Comment from Hotel Management
Nov. 1, 2019 by Yuliya, Hotel Management
Good morning!
We'll be glad to welcome You again!
by A traveller from New York, USA
Posted Oct. 23, 2019
I like service, friendly staff. Excellent room condition, clean and nice.
Comment from Hotel Management
Oct. 28, 2019 by Yuliya, Hotel Management
Good morning!
Thank You for Your kind words. We're always glad to welcome You again!
by A traveller
Third time's not a charm :-(
Posted Oct. 15, 2019 on HotelsThis was my third time at this hotel. Stayed here in 2017, 2018, and 2019. In 2019 the price went up almost by 50%, but what is most disappointing is that it turns out that I no longer qualify for free airport transfer, because according to front-desk "you booked with discount, so you have to pay for the transfer". So I ended up paying an extra 38% and without any receipts! The hotel clearly penalizes you for using Hotels.com booking instead of direct reservation on their website. Even looking up a reservation that is made through Hotels.com has been a challenge at this hotel: it always takes a lot of time for some reason.
During previous years there was a decent spacious vehicle branded with Raziotel logo, etc. This time it was a tiny unmarked car which could not even fit 2 suitcases. Moreover, to keep the trunk open when loading a suitcase the driver literally used a stick made from a tree branch. The second suitcase had to travel on the back seat.
Air conditioning was centrally switched into heating mode. Temperature in the room was 27C / 80F and the only way to bring it down was to open a window which brought in weird sewage smell and car exhaust from the highway, not to mention the noise.
This used to be a great place. Very sad to see how it turned into some shady operation (or is it strange to expect a receipt or an invoice at the end of the stay?) and how badly the service has degraded in just one year. Perhaps time to look for another place close to the airport...
by A traveller
Posted Oct. 12, 2019 on Expedia
Staff were great, very helpful, all spoke good english too
Downstairs cafe was cheep and cheerful, 3 pieces of fetta cheese in my greek salad!
The main downside is my own fault really, in that its the wrong side of the river, so abit out of the way
Is a metro 5 minutes away, but just a bit of a bind
Comment from Hotel Management
Oct. 17, 2019 by Yuliya, Hotel Management
Goof afternoon!
Thank You for Your feedback and for choosing our hotel!
Hope to welcome You again in our hotel!
by A traveller
Sleeping with raw sewage
Posted Oct. 3, 2019 on HotelsThis is my fourth time at the Raziotel. The prior three times were great. However, the hotel controls the AC in all the rooms. It was a bit warmer than normal and when I tried to turn the air conditioning on in my room it only blew hot air. I told the front desk this and they advised me that the system had been switched over to heat for the winter. She advised me to open my window. Sure thing. Except for some reason around the hotel is the horrible smell of raw sewage. So sleeping with the window open let you feel like you were in a 1-star hotel. I do not plan on staying here again. Sad, because it was a good hotel.
Comment from Hotel Management
Oct. 9, 2019 by Yuliya, Hotel Management
Good morning!
Thank You for choosing our hotel and for Your feedback.
I'm sorry for all the inconvenience you experienced. For a pity we have this smell outside from time to time.
Still, I hope that You will give us an opportunity to better serve you in the future!
by A traveller
Posted Oct. 2, 2019 on Expedia
Comment from Hotel Management
Oct. 4, 2019 by Yuliya, Hotel Management
Good morning!
Thank You for Your feedback. Hope Your next stay will be better.
Have a nice day!
