Note fondée sur 760 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Rooms dirty and they smelled really bad. We had to change room once and the second we got wasn't any better I have a very sensitive nose and had to sleep with my face covered very inconvenient.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Sylvia,We strive to provide a comfortable and pleasant environment for all our guests, and it’s clear that we fell short in this instance. Your feedback is invaluable, and we will take immediate steps to address these concerns with our housekeeping team to ensure that such issues are resolved. Additionally, we will review our cleaning and maintenance procedures to prevent similar situations in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Noah,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Alexis,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.
par un voyageur
I recommend
Publié le 8 sept. 2024 sur HotelsThe woman who checked us in was nice/friendly. I was HIGHLY ANNOYED, tho, that 1) The ice machine on first floor doesn't ALWAYS work - AND didn't the two separate times and days I tried. Therefore, had to go upstairs. 2)There is NOT ONE wine opener or bottle opener in the ENTIRE HOTEL. THAT IS RIDICULOUS!!! There NEEDS to be at least ONE that be used at front desk. I think we are long since the Prohibition Era.
I am also annoyed about not being able to get juice or milk about 9:07 when I walked the 15-20 feet from my room to eating area. Tho w 7 or 8 cars besides ours when I returned night of stay I guess there isn't need to put much out or leave a minute passes 9. My own fault, but I feel like the juice machine, at the VERY LEAST, could still be used maybe til 10, which is ONLY an hour before checkout. Not like hotel is packed and cleaning up quickly for next afternoons arrivals is something this location really needs to worry about much.
Overall, can't beat it for the $90 I paid after taxes, etc. You usually get what you pay for, but def GREAT and better than a $90 hotel stay. Not getting what you would for $400 Four Seasons standard rm cost per night + $40 parking and def not receiving Super 8 or Motel 6 lowest tier either.
Other than my two tiny issues, it's great. Right off 35 and Valero (pretty sure), that I walked twice after returning to room in evening, is literally next door and open til midnight.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Joshua,Thank you for taking the time to share your experience. We’re pleased to hear that you found our check-in process friendly and the value of your stay to be good. Your concerns regarding the ice machine and the lack of a wine or bottle opener at the front desk have been noted. Your feedback is important, and we will address these issues with our team to improve our amenities and services. We also understand your frustration regarding the limited availability of juice and milk in the breakfast area. We’ll review our breakfast service hours and inventory management to better accommodate our guests’ needs. We’re always looking for ways to enhance our guest experience and hope to have the opportunity to provide an even better stay on your next visit.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Guillermo,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
par un voyageur de Tomball
Publié le 4 sept. 2024 sur Expedia
Easy check in, cute room, and friendly staff
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Dana,Thank you for your feedback regarding your recent stay at our hotel. We’re delighted to hear that you had a smooth check-in process, enjoyed the charm of your room, and found our staff to be friendly. It’s great to know that these aspects of your stay contributed to a positive experience. We appreciate you taking the time to share your thoughts and look forward to providing you with another great stay in the future.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Everything was good, except the ceiling a corner had mold !
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Maria,Thank you for your feedback. I’m glad to hear that everything else about your stay was good. We take concerns about mold and cleanliness very seriously. I will ensure this is reported to our maintenance team immediately to address and resolve the issue as soon as possible. We value your feedback and hope to provide a more flawless experience on your next visit.
par un voyageur
Publié le 28 août 2024 sur Expedia
Everything was fine except the pillows were horrible. The staff were excellent and friendly. The breakfast was tasty
Commentaires de Gestion de l’hôtel
29 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Stephani,Thank you for taking the time to share your feedback with us. We’re glad to hear that you had a positive experience overall and that our staff was excellent and friendly. It’s also great to know you enjoyed the breakfast! Your feedback is important to us, and we will review our pillow options to see how we can improve them for a better guest experience. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Smiley,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
par un voyageur
Publié le 23 août 2024 sur Expedia
The staff was nice but the rooms was terrible. Have Bed bugs. Don’t ever go there.
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Jamerian,We're sorry to hear about your experience. Your feedback will be shared with our team for further review and improvement. We take all guest concerns seriously and strive to address them promptly.
