Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Front Office Manager, Gestion de l’hôtel
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent visit in Kyoto. We appreciate giving a perfect rating on our hotel's review.We are glad to know that you enjoyed your stay with us. We look forward to welcoming you back again for your next trip to Kyoto.
par un voyageur
Publié le 4 mai 2023 sur Expedia
Lieu bien situé. Hôtel avec charme
Commentaires de Gestion de l’hôtel
5 mai 2023 par Responsable de la réception, Gestion de l’hôtel
Nous vous remercions beaucoup pour votre séjour au Mitsui Garden Hotel Kyoto Shinmachi Bettei et pour la évaluation parfaite.Nous sommes très heureux de savoir que vous êtes satisfait de notre hôtel.Nous continuerons à faire tout possible pour garantir un séjour agréable à nos clients à l'avenir. Nous espérons que vous restiez avec nous lorsque vous reviendrez à Kyoto. Mitsui Garden Hotel Kyoto Shinmachi BetteiResponsable de la réception
par un voyageur
Publié le 6 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 avr. 2023 par Front Office Manager, Gestion de l’hôtel
Thank you very much for staying at Mitsui Garden Hotel Kyoto Shinmachi Bettei.We are very sorry that your stay with us did not meet your expectations. We take your comments very seriously and will continue to study and research to provide you with a stay that satisfies you.We will continue to strive to provide a space and service where you can spend your stay in comfort and peace of mind, and we look forward to your continued patronage. Thank you for taking time out of your busy schedule to give us your feedback.We look forward to welcoming you back to our hotel again.
par un voyageur
Publié le 6 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
8 nov. 2019 par Front Office Manager, Gestion de l’hôtel
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.
par un voyageur
Publié le 16 oct. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2019 par 宿泊支配人, Gestion de l’hôtel
この度は三井ガーデンホテル京都新町 別邸にご宿泊いただきまして誠にありがとうございます。
また、ご多忙中にも拘りませずご感想をお寄せいただき重ねてお礼申し上げます。
今後とも快適かつ安心してお過ごしいただける空間とサービスを提供できるよう努めてまいりますので、
引き続きご愛顧の程お願い申しあげます
また京都にお越しの際にお会いできることを、スタッフ一同心よりお待ちしております。
宿泊支配人
par un voyageur
Un bon compromis entre l'oriental et l'occidental
Publié le 8 mars 2019 sur HotelsTrès propre et très bien placé, près du centre, beaucoup de restaurants dans les alentours, 5 minutes à pied de la gare de train, bus/métro. Très pratique. Personnel très serviable, à l'écoute. Une des employées parle un peu français.
Commentaires de Gestion de l’hôtel
8 mars 2019 par MITSUI GARDEN HOTEL KYOTO SHINMACHI BETTEI, Gestion de l’hôtel
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment. We really appreciate your complements on our staff, we hold several types competition every year for the best Omotenashi (Hospitality) improvement. In generally, Japan is fantastic country for hospitality, we assure you that we will continue to strive to provide better service. And we are glad to hear that you have enjoyed sightseeing a lot. As you know, our hotel is located at very convenient place to many sightseeing spots and easy access to public transportation such as city bus, train and subway. Nearest stations is just 6-7 minutes walking from our hotel. Thank you very much again for your time providing us your feedback which is very important to all of us. We are looking forward to welcoming you again on your future trip to Kyoto.
Front Office Manager
par un voyageur de Paris
Petit cocon dans un quartier sympathique de Kyoto
Publié le 17 janv. 2019 sur HotelsUn hôtel bien situé, sur une ligne de métro, entre de nombreux temples et à quelques minutes de marche du Nishiki market. Compter une vingtaine de minutes à pieds pour atteindre Pontocho Street et Gion.
Le personnel est aux petits soins, discret et toujours souriant, prêt à rendre servie. Les installations sont à la fois modernes, mais avec une forte touche traditionnelle : un jardin japonais dans le hall, un onsen relaxant, etc.
Seul petit bémol, le wifi un peu capricieux.
Le quartier est reposant mais dispose de nombreux bars et restaurants de qualité, de boulangeries ou commerces artisanaux.
4ème séjour dans cet etablissement que je recommande.
Commentaires de Gestion de l’hôtel
18 janv. 2019 par Front Office Manager, Gestion de l’hôtel
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment.
As you mentioned, our property is beautiful and sophisticated, both outside and inside of our hotel. Our hotel is conveniently located on a small historical street called Shinmachi and is a good mixture of modernity and tradition. We are designed as a Kyo-machiya style hotel; Machiya means a traditional wooden townhouse found throughout Japan and typified in the historical capital of Kyoto. That would make our hotel much more unique and special when compared to other hotels and make you feel right at home.
Also we really appreciate your complements on our staff, we hold several types competition every year for the best Omotenashi (Hospitality) improvement. In generally, Japan is fantastic country for hospitality, we assure you that we will continue to strive to provide better service.
However, we are sorry to hear that you are dissatisfied with our wifi condition during your stay. The accessibility sometimes becomes week depends on the location or some external environment around our hotel. Kindly note that we have addressed your comment with the concerned department heads for future improvement. Rest assured that corrective action will be taken accordingly. Again, your comment is highly appreciated, and apology for your inconveniences. We are looking forward to your next visit to Kyoto.
Again,thank you very much again for your time providing us your feedback which is very important to all of us.
We are looking forward to welcoming you again on your future trip to Kyoto.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
お手頃価格で周辺も徒歩で色々ご飯屋さんがあるので良かった。駐車場の提携はないが近隣にたくさん安めのパーキングがある。
Commentaires de Gestion de l’hôtel
14 oct. 2024 par 三井ガーデンホテル京都新町 別邸 宿泊支配人, Gestion de l’hôtel
この度は三井ガーデンホテル京都新町 別邸にご宿泊いただき誠にありがとうございます。ご滞在をお楽しみいただけたようで何よりでございます。お客様の仰る通り、周辺には多くの飲食店が立ち並び、徒歩でお楽しみいただける便利な立地にございます。駐車場につきましても、当ホテルにはあいにくご用意がございませんが、近隣にコインパーキングをご活用いただけて幸いに存じます。今後ともお客様が安心・安全にお過ごしいただけるよう、サービス向上に努めてまいりますので、引き続きご愛顧を賜りますようお願い申し上げます。ご多忙中ご感想をお寄せいただきありがとうございました。お客様にまたお会い出来ます日を、スタッフ一同心よりお待ち申し上げております。
par un voyageur
Publié le 12 oct. 2024 sur Expedia
I give it a 4.5 stars. Excellent breakfast buffet and very friendly and professional staff. Loved the decor of the hotel. The rooms were a little on the small side.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Front Office Manager, Gestion de l’hôtel
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment. Firstly may we express our gratitude for the feedback you gave us and we are also very pleased that you were impressed with our service. We are committed to delivering excellence in the hospitality and we are very happy that you were able to leave with that impression. Our staff takes great pride in consistently offering an exceptional experience to our guests.We are sorry to hear that our room did not meet your satisfaction. We have some bigger rooms such as Deluxe twin room (33) and Jounior Sweet twin room (57) and we hope that you will try to stay at these rooms next time.Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Wonderful hotel and great staff.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Front Office Manager, Gestion de l’hôtel
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment. We are pleased to hear that you were satisfied with our staff service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable. We hope to see you back one day again, and until then, from all of us here wishing you all the best and of course safe travels.
