Note fondée sur 108 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par The GrandWest Arashiyama Matsumoto, Gestion de l’hôtel
Dear GuestThank you for staying at our hotel.Have you enjoyed your stay with us?We hope you had a wonderful time in Arashiyama.We are looking forward to welcoming you again.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
ナイス
Commentaires de Gestion de l’hôtel
30 sept. 2024 par The GrandWest Arashiyama松本, Gestion de l’hôtel
この度は当ホテルにご宿泊いただき誠にありがとうございます。またレビューのご投稿もいただき、重ねてお礼申し上げます。竹林や食べ歩きなど、自然豊かな嵐山をお楽しみいただけましたら嬉しく存じます。また朝の嵐山はお昼に比べて人が少なくなってきますのでおすすめでございます。嵐山にはトロッコ列車やモンキーパークなど様々な見どころがございます。ご興味がございましたら、次回お越しの際はぜひ足をお運びくださいませ。お客様のまたのお越しをお待ちしております。
par un voyageur
An Amazing and Relaxing Stay in Kyoto
Publié le 13 juill. 2024 sur HotelsOur family of 3 stayed in a total of 5 different accommodations during our trip to Japan. This hotel was our unanimous favorite. The staff was very friendly and helpful. The location was great for our needs (We wanted to be near the bamboo forest and the quiet area of Kyoto). The included breakfast is in a cafe that is below the rooms. This cafe had great food and drinks and also very friendly staff.
The room was very large and spacious. It had 3 separate areas for toilet, shower/wet room, and sink / mirror. Our view of the mountains and local area was amazing as well.
I would definitely recommend this hotel to anyone that is staying in Kyoto.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par The GrandWest Arashiyama Ryo, Gestion de l’hôtel
Thank you for staying with us and writing review.Your wonderful review made us staff very very happy (-: We are glad you are pleased with our hotel breakfast as well. Our hotel breakfast is a special breakfast from our attached cafe, kyocafe chacha. Waffles are included in this breakfast menu, and this cafe is very popular and famous for its waffles!Arashiyama offers wonderful scenery in each of the four seasons. Although the number of tourists is very large, we strongly recommend the cherry blossom and autumn foliage season (spring and fall).If you use our hotel again next time, we will do our best to provide you with even higher satisfaction!! We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Best regards,
par un voyageur
Publié le 4 juill. 2024 sur Expedia
No elevator : (
Commentaires de Gestion de l’hôtel
29 juill. 2024 par The GrandWest Arashiyama 中野, Gestion de l’hôtel
この度は、The GrandWest Arashiyamaにご宿泊いただき、誠にありがとうございました。また、貴重なお時間にご滞在中の評価をご投稿いただきましたこと重ねて御礼申し上げます。エレベーターがないことでYukiko様にご不便をおかけしてしまい誠に申し訳ございませんでした。当日は低層階がすでに埋まってしまっていたこともあり、ご移動でお疲れのなか、階段の昇り降りを強いる結果になってしまったことお詫び申し上げます。現状、私どもはお客様のお荷物をお運びするくらいしかできませんが、今後お客様方のご負担を減らす方法がないか社内で引き続き検討してまいります。この度はご来館いただきましたこと改めて御礼申し上げます。
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juill. 2024 par The GrandWest Arashiyama Ryo, Gestion de l’hôtel
Thank you for staying with us! We hope you enjoyed a stay and sightseeing in Kyoto Arashiyama (-:
par un voyageur
Publié le 29 juin 2024 sur Expedia
Great location for Arashiyama sightseeing, with a nearby bus station that can be used for connecting (no transfer needed) to Kyoto station or Kiuomizu-dela. Room is spacious and clean, toilet and shower/bathroom are very comfortable. Reason for 4 stars instead of 5: design for the beds is suboptimal- the wooden base/legs are short (so the bed is too low for me) and the corners are protruding (easy to kick them when you walk around and it is very painful if you kick). Another minor thing is the accessibility to the breakfast restaurant in downstairs -it would be nicer if it can be accessed from inside the building or through a covered entrance especially in rainy weather.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par The GrandWest Arashiyama Ryo, Gestion de l’hôtel
Thank you for staying with us and writing review.We are glad you chose our hotel as a place to stay during your trip to Kyoto.We are sorry for the inconvenience we caused you with the height of the bed and the protruding corners. We hope you were not injured by the corner of the bed. We have put protective stickers on the corners of the beds, but we will look into better ways to improve them in the future, such as mattress sizes and protectors.Next time you stay with us, we will try to overcome the negative points of the last time and provide you with a higher level of satisfaction.Best regards,
par un voyageur
Publié le 27 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juill. 2024 par The GrandWest Arashiyama 中野, Gestion de l’hôtel
この度はThe GrandWest Arashiyamaにご宿泊いただき、誠にありがとうございました。貴重なお時間にご滞在の評価をご投稿いただき重ねて御礼申し上げます。Fujii様のまたのご来館を、スタッフ一同心より楽しみにお待ち申し上げております。
par un voyageur
Publié le 17 juin 2024 sur Expedia
Spacious and clean room with two beds and mini kitchen area. Less than 10 minute walk from the Arashiyama train station and about 25 minute walk to bamboo forest. Property also has bikes available so we rode bikes to the train station by the bamboo forest and walked over. Breakfast was included and decent. Staff is super friendly and helpful. Need to hop on a train to get in order to get to Nishiki market and Pontocho area.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par The GrandWest Arashiyama Ryo, Gestion de l’hôtel
Thank you for staying with us and writing review.We are glad you are satisfied with your stay at our hotel.Our hotel is close to the Arashiyama tourist area, so we recommend morning walks or bike rides. Before 10 am, there are relatively few people, so you can take beautiful pictures! (-:We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Best regards,
par un voyageur
Nice little hotel close to tourist area
Publié le 10 juin 2024 sur HotelsLocation was ideal, close to shops and restaurants. Staff was friendly and helpful. There is no elevator available. The rooms are small and storage is limited. Also, not many power outlets to charge phones. Breakfast was included and it was fantastic. By far the best breakfasts we had during our vacations. Getting taxis and Uber was cumbersome. Overall it was a good experience. I would recommend it.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par The GrandWest Arashiyama Ryo, Gestion de l’hôtel
Thank you very much for staying at our hotel and for your review.We are happy to hear that you were pleased with the location, the service of our staffs and the breakfast.Our hotel breakfast is a special breakfast plate from our attached cafe, kyocafe chacha. Waffles are also included in the breakfast menu, and this cafe's waffles are popular in Arashiyama!!We are sorry for the inconvenience caused to you by the small number of outlets. We also have extension cords available for rent, which we regret if we could have suggested to you.Cabs are very scarce in the Arashiyama area compared to central Kyoto, so catching a cab is difficult even for us...We hope you had a pleasant stay with us and will come back to visit during your next trip to Kyoto! Best regards,
par un voyageur
Publié le 9 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juill. 2024 par The GrandWest Arashiyama 中野, Gestion de l’hôtel
この度はThe GrandWest Arashiyamaにご宿泊いただき、誠にありがとうございました。貴重なお時間にご滞在の評価をご投稿いただき重ねて御礼申し上げます。Shizu様のまたのご来館を、スタッフ一同心より楽しみにお待ち申し上げております。
