Ratings based on 370 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 18, 2024 on Hotels
Have to leave a bad review because the elevator was not working and my room was on the 4th floor. Not only is it bad to have to walk up 4 floors but to get to the room and find out that the keys don't work and have to do it all over again. Other than that everything else was great.
Comment from Hotel Management
Sep. 18, 2024 by General Manager Michelle, Hotel Management
Hello Jose A.Thank you for understanding that the elevator issue is out of our control and Schindler is waiting on a part. We are normally have an elevator. Have a great day.
by A traveller
Posted Sep. 16, 2024 on Expedia
All necessities were in the room. The full breakfast bar was enjoyable.
Comment from Hotel Management
Sep. 16, 2024 by General Manager Michelle, Hotel Management
Hello Larry!Thank you so much for staying with us. I am so glad you enjoyed the breakfast. Thank you for being a great guest! See you again soon.
by A traveller
Posted Sep. 10, 2024 on Expedia
Rooms were very nice and clean, continental breakfast was good and nice selection, and check in and out was very easy.
Comment from Hotel Management
Sep. 10, 2024 by General Manager Michelle , Hotel Management
Hello Amy L!Thank you so much for staying with us! We appreciate you and your words. We love that enjoyed our full breakfast. So happy to see you enjoyed your stay. I will let the staff know. Have a wonderful day!
by A traveller
Posted Sep. 7, 2024 on Hotels
They offer handicapped rooms but the beds are higher than those in standard rooms making them difficult to get into
Comment from Hotel Management
Sep. 7, 2024 by General Manager Michelle , Hotel Management
Hello Marian,We actually do not have handicap rooms on the property. He do have mobile accessible rooms, and ours is hearing. Sorry you were confused with the two. Have a great day.
by A traveller
Posted Sep. 7, 2024 on Expedia
Comment from Hotel Management
Sep. 7, 2024 by General Manager Michelle , Hotel Management
Hello Mary,Thank you so much for staying with us. We value that you trusted us for your stay in South Hill. I am thrilled you had a great time. Thank you again. Enjoy your day to fullest. Hope to see you again soon.
by A traveller
Posted Sep. 5, 2024 on Expedia
We stay here every time we visit VA and we really like the hotel, it’s quiet and most of the staff are very friendly. It’s right down the way from our family. However, this time our sink was stopped up and usually I check everything, but didn’t this time. Overall, good stay.
Comment from Hotel Management
Sep. 5, 2024 by General Manager Michelle, Hotel Management
Thank you Tashika! It is great to hear that we are your preferred stay when you come to South Hill. I will definitely inform maintenance of their short fall. We appreciate you and your words so much. See you again soon.
by A traveller
Posted Sep. 3, 2024 on Hotels
Comment from Hotel Management
Sep. 3, 2024 by General Manager Michelle , Hotel Management
Hello Kimberly,Thank you so much for staying with us. We appreciate you choosing us when you came to South Hill. It’s a pleasure to serve you. Hope to see you again soon.
by A traveller
Posted Aug. 19, 2024 on Expedia
The staff was professional & extremely friendly!!
Comment from Hotel Management
Aug. 19, 2024 by General Manager Michelle, Hotel Management
Hello JACKIE!Yahoo! It’s great to hear that staff was professional and extremely friendly. Warms my heart to know that they treated you like they should. I am so happy you enjoyed your stay. I will be sharing your words with employees. Have a wonderful day. See you the next time you come to South Hill!
by A traveller
Posted Aug. 19, 2024 on Expedia
The staff was so nice and helpful 👍
Comment from Hotel Management
Aug. 19, 2024 by General Manager Michelle, Hotel Management
Hello Eric R!That’s great to hear! I will definitely let the staff know that they were so helpful. We appreciate you staying with us when you came to South Hill! Thank you so much.
by A traveller
Hospitality goes a long way!!!
Posted Aug. 19, 2024 on HotelsThis was a very Nice Hotel. I'm Glad I chose this location. It was Southern Hospitality at It's finest. Every time we came and went, we were greeted with a smile and was told to have a Great day and Did we enjoy our day upon our return. We felt very Welcomed!!!
Comment from Hotel Management
Aug. 19, 2024 by General Manager Michelle, Hotel Management
Hello Theophilus!Thank you so much for staying with us! I am thrilled that the staff treated you right. We are so very honor to serve you. We appreciate your words. See you the next time you come to South Hill!
