Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Very Nice Large Place - Kitchen Improvements need to happen
Publié le 16 nov. 2024 sur HomeAwayOverall, the place was nice. Lots of rooms and great for large groups. The kitchen was large; however, the supplies were barebones.
I didn't trust the dishes since a few of the pans still had food on them, despite being put away. All of the larger pans were not compatible with the induction cooktop, so we had to purchase our own 12" induction approved pan to make more than one pancake at a time. The sheet pan is too big to fit into the oven. To me, it doesn't make sense to have cookware that isn't compatible with the cooking methods available. This was very frustrating since we had a full house and had the full intention of cooking to offset some trip costs.
Usually, a VRBO rental has minimal spices (i.e. salt and pepper), but this one doesn't have any, so make sure to plan ahead.
The Keurig reservoir is cracked, so you can only fill the water halfway.
There were only two kitchen towels.
The upstairs bathroom off of the double king room looks like a tub, but only functions as a shower.
The driveway was big enough to comfortably fit four vans / SUVs. The landscaping on the left side needs to be cut back because you cannot see anything when pulling out.
Other than those things, the place was very good. The communication to get some of the items fixed was quick. For instance, they came and cleaned the patio furniture when asked because it looked like it hadn’t been done in awhile. The area was very good and close to the cove (within walking distance). 85% rating.
Commentaires de Gestion de l’hôtel
30 nov. 2024 par VrboOwner, Gestion de l’hôtel
Hi,Andrea, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
False Advertising/Home was not in the same condition as this listing mentions
Publié le 23 sept. 2024 sur HomeAwayAt the time of booking, the VRBO page listed 3 king sized beds in Bedroom #3. However the photos of Bedroom #3 only showed 2 king sized beds. We contacted your company on Wednesday, August 7th (almost 1 month before our check-in date) to clarify this, and received a text message back stating that the room has 3 king beds (see attached screenshot).
Upon check-in, Bedroom #3 only has 2 king beds, and the sofa bed was broken and could not be used. This meant that 3 of our guests had their sleeping arrangements impacted and did not have a bed to sleep on for the duration of our reservation. Additionally upon arrival, there was a clogged and almost overflowing sink in one of the bathrooms, no power in the master bedroom, a window on the second floor was broken and would not close, and the stove did not turn on.
We paid almost $4,000 for our reservation - this is unacceptable and not all the experience that was advertised in your VRBO listing.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We are truly sorry to hear about the issues you encountered during your stay. We understand how frustrating it must be to have your sleeping arrangements impacted and to face multiple maintenance issues upon arrival. Your feedback is very important to us, and we will escalate these concerns to our local operations manager for further investigation. We strive to provide a positive experience for all our guests, and we apologize that we fell short in this instance. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 14 août 2024 sur HomeAway
par un voyageur
Wonderful stay
Publié le 1 mai 2024 sur HomeAwayI loved my stay here, as did everyone else. It’s a perfect house if you have alot of people who need their own room and everyone for the most part gets their own bathroom as well. It’s dog friendly, so I opted to take the downstairs room which has a back door right to the yard. The upstairs has a couple balconies which you can see the ocean from. It is not the most updated house but everything worked and has a grill. The older look gives the house a lot of character IMO. It is only a 15 minute walk from all the bars/restaurants. We chose to walk 99% of the time and not deal with beach parking, but if people are older or have any handicaps the walk can be taxing because it is a lot of uphill. We found the house so nice and relaxing we opted to stay in and cook most nights rather than go out to eat. The only negatives is having to be inside at 10pm and the signs say they do have cameras out back. And also they only provided 2 trash bags. Other than that we thoroughly enjoyed our stay and would 100% do it again.
par un voyageur
Great for Guys Trip
Publié le 7 sept. 2023 sur HomeAwayWe had a great time at this VRBO. It was in a good location near the beach and shops in La Jolla, if maybe a little far from downtown San Diego/Ocean Beach.
It's got a ton of beds which is ideal if you have a larger group (10+).
I would stay here again.
par un voyageur
big house, needs cleaning/updating but is priced right.
Publié le 1 juin 2023 sur HomeAwayFirst this house is HUGE and back in its day I am sure it was a beautiful and amazing home. It's a little depressing how the owners either don't know or don't care how bad of a shape it is in. That being said, it is priced right for how big it is and the location! This home truly can sleep/entertain 20 people very comfortably. ALL the beds seem new and are very comfortable. There is a big dining room table and the kitchen is also big. There are plenty of bathrooms for everybody, one of the sinks didn't work and one of the showers was just ok. Just like other reviews said the stove and oven need to be replaced. The refrigerator looks like it's on it's last leg but somehow it still works well so that's a plus.
The backyard is AMAZING!!! Hot tub was so nice and there is tons of sitting areas outside. We even grilled one night. This home is run by a management company, and I'm assuming by the lack of communication I had with them they are a big management company. They never responded to any of the questions I had before the trip so I had to call VRBO and they were able to answer my questions. They did text me and offer me a late check out for 190.00 (which proved to me that they had my number and knew where I was staying.) The late check out was awesome and we were very appreciative of that!! Kitchen supplies were lacking. Big House, great location, not very clean and needs updating but it totally worked for our big group. Also no street parking, driveway holds 4 vehicles.
Commentaires de Gestion de l’hôtel
15 juin 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve, and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Fantastic Weekend
Publié le 25 oct. 2022 sur HomeAwayOur son got married at La Valencia this weekend, so we filled the property with friends and family. We had to stock the basics, and there were a few hiccups, but overall the property worked beautifully for us. Amazing location, amazing views, and we really enjoyed the ability to gather both indoors and outdoors. We had a fantastic weekend!
par un voyageur
Disappointed
Publié le 19 août 2022 sur HomeAwayThe house from the outside is lovely as are the yard and landscaping. It was certainly large enough for our group of 20. The house is outdated, especially the kitchen and bathrooms. The stovetop in the kitchen is very old, the refrigerator and freezer were missing shelves, the ice maker didn't work and there was rust in the bottom of the freezer. The wood on the cabinets in the kitchen and bedrooms was peeling off. Two curtain rods fell down during our stay. The first time my husband took a shower in the spacious master bathroom, one of the shower handles fell off. The bedroom that had the 3 king beds, had one small bathroom for the six people staying in it . When we arrived the hot tub had sand in it and the balconies and patios had not been swept. If the price for the week had been half of what we paid, it would have been okay, but not for what we paid. When i wrote to Vacasa, the management company, and asked for a refund, they credited me only $200. We have stayed in VRBOs many times and this is the first time I have ever written a complaint. The house needs to be updated, the management company needs to be more conscientious,l or the price for rental needs to be drastically reduced
par un voyageur
Great location, nice furnishing, bad customer service
Publié le 10 mars 2022 sur HomeAwayGreat location and views. Room furnishings were nice. Kitchen should have been equipped better given large home capacity. Newer appliances would be nice, too. Existing were old and rusty. Customer service is not good at all. Had trouble checking in as digital lockbox was no where to be found. Additionally, issues with lights not working was never resolved., even after following up several times with the property management. We had to use our cell phone flashlights to use the bathroom at night.
par un voyageur
Close to shopping and restaurants
Publié le 13 févr. 2022 sur HomeAwayThe house was very spacious and the location was great. However, we were given the incorrect lockbox code and when we called the person who answered the phone could not give us the correct code. We did not receive the correct code until the next morning. Once we got into the home the home was nice with comfortable beds and clean sheets.
