Note fondée sur 105 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juin 2024 par Customer Service, Gestion de l’hôtel
christopher, thank you for your positive rating! Hotel La Jolla, Curio Collection by Hilton is delighted to know that you enjoyed your stay. We hope to welcome you back soon!
par un voyageur
Publié le 28 oct. 2024
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Customer Service, Gestion de l’hôtel
Richard, thank you for staying with us at Hotel La Jolla, Curio Collection by Hilton. We're thrilled you had a positive experience and look forward to welcoming you back in the future!
par un voyageur
Publié le 17 août 2024 sur Expedia
👍
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
Jesus, it’s wonderful to hear you had a great time at Hotel La Jolla, Curio Collection by Hilton. We look forward to welcoming you back soon.
par un voyageur
Publié le 17 août 2024 sur Expedia
👍
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
Jesus, thank you for staying with us at Hotel La Jolla, Curio Collection by Hilton. It’s great to know you had a pleasant experience. We look forward to seeing you again soon!
par un voyageur
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Customer Service, Gestion de l’hôtel
Gareth, thank you for providing your feedback. Your insights are important, and we hope to have the opportunity to enhance your experience on a future visit.
par un voyageur
Sunset LaJolla
Publié le 9 août 2024 sur HotelsWe love this boutique hotel! The staff are very nice and helpful. From the front desk, maid service and dining at top, they are wonderful people! The parking is secure with a fee of $45.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Customer Service, Gestion de l’hôtel
It's wonderful to hear you had a great time at Hotel La Jolla, Curio Collection by Hilton. The team members will be thrilled to hear your kind words. We hope to welcome you back soon!
par un voyageur
Publié le 8 août 2024 sur Expedia
The customer service was horrible, and they were very unwelcoming It was not free breakfast like it stated on the website . We stayed for one night because they were so rude . We stayed at a family members home for the rest of the trip .
Commentaires de Gestion de l’hôtel
10 août 2024 par Customer Service, Gestion de l’hôtel
Micaelia, the feedback is appreciated. It's unfortunate there were aspects of the stay that did not meet expectations. The input on the customer service experience and breakfast listing is very valuable. The team always aims to offer excellent service and accurate information. Your experience is taken seriously, and we will carefully review the points raised. Thank you for sharing your thoughts.
par un voyageur
Publié le 6 août 2024 sur Hotels
Rooms were good size and nicely updated. Loved the balcony with ocean views. Great location. Only con elevators are slow.
Commentaires de Gestion de l’hôtel
8 août 2024 par Customer Service, Gestion de l’hôtel
Marisa, We are thrilled you enjoyed your stay at Hotel La Jolla, Curio Collection by Hilton. It's wonderful to hear you appreciated the room size, updates, and balcony with ocean views. The location is indeed fantastic. We're continuously working on improving services like the elevators. We look forward to welcoming you back!
par un voyageur
Publié le 6 août 2024 sur Expedia
Front desk staff was not actively at front desk all 3 days that I came in the evening. Room was very roughly turned over. Lights not flush to ceiling, paint and caulk everywhere, crooked lights on wall, trim hanging down. Pool bar is very lack luster when it's even staffed. These are all small problems and only annoying based on price to stay here. You'd expect more from a Hilton Hotel in this area.
Commentaires de Gestion de l’hôtel
7 août 2024 par Customer Service, Gestion de l’hôtel
Brady,Thank you for sharing your feedback. It's concerning to hear you faced some inconveniences during your stay. The team will certainly review the areas you highlighted to ensure improvements are made. We appreciate your comments and hope to provide a better experience in the future. Safe travels.
par un voyageur
Publié le 6 août 2024 sur Expedia
I've seen this hotel rated 4-star but if i'm being honest it's closer to 3-stars. The facilities really need an upgrade/makeover as the wear and tear are really starting to show. Examples include the elevators and parts of the room, including the bathrooms (our toilets clogged twice). The 11th floor restaurant is okay although way overpriced. Ending on a positive, I found the front desk staff to be super helpful and kind. I would consider staying here again but only if other local options were too expensive.
Commentaires de Gestion de l’hôtel
7 août 2024 par Customer Service, Gestion de l’hôtel
Michael, thank you for your candid feedback. It's great to hear our team members were helpful and kind. Your comments about the facilities and restaurant pricing are noted, and we're always looking to improve. We hope to have the chance to welcome you back in the future.
