Avis Redwood Hollow Cottages

Salut, Laurent! Thank you for choosing to stay with us. We're thrilled to hear that you had a great stay. Nous espérons vous revoir bientôt!

Cher Monsieur Fabrice,Nous sommes désolés de vous entendre dire que votre séjour n'a pas été satisfaisant. Cependant, après avoir examiné ce problème de plus près, nous avons constaté que la personne qui vous a aidé ce jour-là a fait beaucoup pour vous satisfaire. Il vous a accompagné jusqu'à votre cottage et vous a aidé à porter vos sacs. Il vous a également montré où se trouvait le chauffage dans votre unité et l'a réglé entre 70 et 80 degrés selon votre demande. Il a répondu à toutes vos questions et a fait tout son possible pour vous satisfaire. Une expérience très différente de celle que vous avez décrite dans votre commentaire.Vos remarques sur notre propriété sont incorrectes. Je vous remercie de m'avoir permis de clarifier ce point.Redwood Hollow Cottages est une propriété historique avec beaucoup de charme et de caractère. C'est une expérience unique et totalement différente des hôtels classiques, c'est pourquoi les gens l'apprécient et nous font de bons commentaires. Au cours des cinq dernières années, nous avons investi beaucoup d'argent et d'efforts dans les rénovations. Notre propriété est entretenue chaque semaine par des paysagistes, une équipe de nettoyage et un personnel bien formé qui met l'accent sur l'hospitalité et la satisfaction des clients. Nous apprécions toujours les commentaires honnêtes et cherchons à nous améliorer. Cependant, dans ce cas, étant donné que vos informations sont incorrectes, nous vous demandons de bien vouloir les supprimer et de donner une meilleure reconnaissance de votre séjour et des efforts faits pour vous accueillir.Nous vous remercions,Sylvia (gestionnaire)English translation: Dear Fabrice,We are so sorry to hear you feel this way and that your stay was below satisfaction. However, upon looking further into this issue, we found that the person helping you that day did a lot to accommodate you. He walked you to your cottage and helped carry your bags. He also showed you where the heater was in your unit and set it between 70-80 degrees per your request. He answered all your questions and accommodated you as much as possible. A very different experience than the one you described in your review.Your remarks about our property are incorrect. Thank you for letting me clarify. Redwood Hollow Cottages is a historic property with charm and character. It's unique and an entirely different experience than the regular main-stay hotels, so people like it and give us great reviews. In the past five years, we have put a lot of money and effort into renovations. Our property is up-kept and well-maintained weekly with landscapers, a cleaning crew, and a well-trained staff focused on hospitality and customer satisfaction. We always welcome honest feedback and look for ways to improve. However, in this case, given your information is incorrect, we kindly ask that you remove it and give a more adequate acknowledgment of your stay and the efforts made to welcome you.Thank you,Sylvia (Property Ma

Hola Malu, nos alegra mucho que hayas disfrutado de tu estancia y de nuestra ubicación cercana al mar.¡Esperamos tener el placer de hospedarte nuevamente!

Dear Carrie, thank you for sharing your thoughts with us. We’re pleased you enjoyed the location and gardens. I’m sorry to hear about the confusion regarding the deposit.Just to clarify, the 500 charge you saw is actually an authorization hold on your card. It’s not a charge but a temporary hold to cover potential incidentals. Once the housekeeping team confirms everything is in order after your departure, we void this authorization.We appreciate your feedback and will look into the concerns you’ve raised. We hope to have the opportunity to provide a smoother experience in the future.

Thank you for your kind words! We’re delighted you had a lovely stay and hope to welcome you back soon.

Dear Connie,Thank you for your review! I’m glad you enjoyed our location and had a great stay. We appreciate your suggestion about adding window screens, and we’ll definitely take it into consideration. Your feedback helps us improve and offer an even better experience.We hope to welcome you back soon!

Thank you for rating your recent stay with us! We appreciate your feedback and hope to welcome you back to Redwood Hollow Cottages soon.

Hi Andrea, thank you so much for your lovely review!Congratulations on your babymoon and birthday celebrations! We’re overjoyed to hear that you had a fantastic getaway at Redwood Hollow Cottages. It’s wonderful to know you loved our serene garden setting and the convenient location near the beach and great dining spots.We can’t wait to welcome you back for another delightful stay!

Thank you for your amazing review. Looking forward to welcoming you soon!

Thank you so much for your wonderful review! We're deeply touched by your kind words and thrilled to hear that both of your stays were special and memorable. Knowing that our space provided you with a positive and cozy environment during your recovery, as well as a perfect setting for spending quality time with your children, means the world to us.We are incredibly grateful for your trust and support, and we look forward to welcoming you back whenever you need a home away from home.