Ratings based on 18 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 13, 2024 on Expedia
Very Nice
Comment from Hotel Management
Feb. 15, 2024 by ., Hotel Management
¡Gracias por su comentario!
by A traveller
Posted Oct. 15, 2023 on Expedia
Unfortunately, the weather wasn’t ideal due to the cyclone. But the staff were very accommodating!
Comment from Hotel Management
Oct. 16, 2023 by ., Hotel Management
We regret that the weather was not ideal during your stay, we are pleased to know that despite the circumstances our team met your expectations
by A traveller
Posted Aug. 16, 2023 on Expedia
Had a great time it is a little far from the city if you like to explore but super nice resort I’d say
Comment from Hotel Management
Aug. 16, 2023 by ., Hotel Management
Dear Cristian, we are glad you enjoyed your stay with us, we hope you come back soon to visit us again
by A traveller
Posted Aug. 16, 2023 on Expedia
The rooms are outdated the door handle to our room door was about to fall off I thought it’s overpriced. I did like the quick beach access. The staff are very nice and friendly. My husband’s sunglasses got stolen when we were sitting at the pool.
Comment from Hotel Management
Aug. 16, 2023 by ., Hotel Management
Appreciable Norma, we are glad that you enjoyed the beach and the Hotel with us, we are sorry for the inconvenience generated during your stay, we will take it into account to improve our service, we hope you return soon!
by A traveller
Posted Mar. 19, 2021 on Expedia
The bay was small and cozy. The hotel provided a complimentary boat trip around the bay.
Comment from Hotel Management
Apr. 13, 2022 by Emilio Soler - Community Manager, Hotel Management
We are happy that you enjoyed the place and the boat ride, we hope you come back soon to visit us
by A traveller
Don't waste your money
Posted Feb. 17, 2021 on HotelsCheck in took over 1/2 hour
Had even emailed proof of confirmation and payment info to the manager to prove it and still took forever then tied to get me to pay again
Food
No salt no pepper
No made to order eggs for breakfast
Kids running everywhere in restaurant and bar
Everything wet or sticky no clean tables in lounge bar area
Food in snack bar all lids off and covered in food from other containers
Buffet was cold at best .
Very sad state of affairs
Obviously the only all inclusive
No coffee till 9 am
Only internet in Lloby
All Chanel's Spanish on tv
The town itself was clean
Comment from Hotel Management
Apr. 13, 2022 by Emilio Soler - Community Manager, Hotel Management
We are sorry that you had to wait more than 1/2 hour, they were logistics problems, we will work on improving the food and the cleanliness of the bar and tables; We have a family concept, so it is common to find children running and playing in the place, we hope you will visit us again soon, greetings!
by A traveller
Posted Aug. 12, 2024 on Expedia
Es un lugar placentero dirigido en especial al público joven.
Me pareció limitado el menú pero la comida fue deliciosa.
La atención es buena y la bahía es hermosa.
Comment from Hotel Management
Aug. 13, 2024 by ., Hotel Management
Nos alegra saber que su estadía fue agradable en nuestro hotel y playa
by A traveller
Excelnte!!!
Posted Aug. 7, 2024 on HotelsMuy buen Hotel. El servicio de atención muy bien , solo un inconveniente en la cortecia de lancha que se arreglo. La comida con muy buen sazon y muy rica. El espectaculo nocturno muy bien. El detalle en la habitación (una botella de vino de bienvenida) Superrr bien. Agrdecer a todo el personal por su amabilidad. Espero muy pronto volver
Comment from Hotel Management
Aug. 12, 2024 by ., Hotel Management
Gracias por su comentario, todo nuestro personal se esfuerza por otorgarles a ustedes nuestros huéspedes una excelente estancia
by A traveller
Posted Aug. 6, 2024 on Expedia
Agradable
Comment from Hotel Management
Aug. 12, 2024 by ., Hotel Management
¡Gracias por su valoración y comentario!
by A traveller
Posted Apr. 19, 2024 on Expedia
