We booked specifically for the hot tub which was not heated. We were told it would be 85 degrees, but it was always freezing. A hot tub was the most important thing to us in booking a place, especially as our trip was in January, but no assistance was offered. The owner came up to me after I emailed about the issue and basically said that it wouldn't work when it was windy or cold outside, but that it would be on and working at 85 degrees the next day from noon to three. We planned our day around going back at the hours he specified, but it was even colder than the previous evening. It seems like they are just trying to save on costs and not heat it. The owner was pretty rude about the issue and kept trying to speak to my male partner instead of discussing the issue with me (a female). That was the only problem for us, but I also think it should be more clear that this hotel is not a good choice for anyone with physicality issues (many narrow stairs are required and the elevator is a scary, small plywood box) or with any allergies or issues with cats. The cats are friendly, but they have free reign. One of them ran into our hotel room at night. No one was around to help, so we had to crawl under the bed to catch it and take it out.