Note fondée sur 80 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Poor service. Wouldnt go back if ever in La Paz ag
Publié le 6 août 2024 sur HotelsThe room was extremely noisy day and night. One morning cleanijg staff barged into the room without knocking and almost caught us both naked. Had to ask for toilet paper. Service in the restaurant was awkward and at times even rude.
Commentaires de Gestion de l’hôtel
8 août 2024 par Selina, Gestion de l’hôtel
Dear Karina,Thank you for sharing your comments with us. We sincerely apologize for the inconveniences you experienced during your stay. The noise levels, lack of privacy, and issues with the restaurant service do not meet our standards.We are very sorry for the problem with the noise level. We are a high-traffic hotel, and it can sometimes be a bit noisy, especially because we are located on a central avenue. Additionally, all our rooms have a set of house rules to ensure everyone has a pleasant stay.We will ensure that our housekeeping staff respects the privacy of guests by always knocking before entering. Additionally, we will reinforce our restaurant service training to ensure that all interactions are polite and professional.Your comfort and satisfaction are important to us, and we appreciate your patience. We look forward to the opportunity to provide you with a better experience in the near future.Best Regards,Adelaida Experience Team.
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Ótima localiza e serviço
Commentaires de Gestion de l’hôtel
2 août 2024 par Selina, Gestion de l’hôtel
Dear Traveller, Thank you for your kind words! We're delighted to hear that you enjoyed our location and service. We look forward to welcoming you back to Selina La Paz soon!Best Regards, Adelaida Experience Team.
par un voyageur
Publié le 17 mai 2024 sur Hotels
par un voyageur
Publié le 16 mai 2024 sur Expedia
Excelente servicio y comida deliciosa!. Volvería muchas veces!
Commentaires de Gestion de l’hôtel
20 mai 2024 par Selina, Gestion de l’hôtel
Dear Ariadna, we're thrilled to hear that you had an excellent experience with us! Providing top-notch service and delicious food is always our goal, and we're glad we hit the mark during your visit. Your satisfaction is our priority, and we would be delighted to welcome you back many times in the future. Thank you for your kind words and for choosing us as your destination!Best Regards, Adelaida Experience Team.
par un voyageur
Nice place to stay
Publié le 7 mai 2024 sur HotelsGood place nice room and comfortable. Dinner/lunch food was a bit dodgy with one of us finding undercooked chicken.
Commentaires de Gestion de l’hôtel
18 mai 2024 par Selina, Gestion de l’hôtel
Dear Alexander, we're glad to hear that you found the place comfortable and enjoyed your room. However, we're deeply concerned to learn about your experience with the food. Your health and safety are our top priorities, and we apologize for this oversight. We'll immediately address this issue with our kitchen team to ensure that such incidents are not repeated in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better dining experience next time.Best Regards, Adelaida Experience Team.
par un voyageur
Publié le 8 avr. 2024 sur Hotels
par un voyageur de portland
Publié le 26 mars 2024 sur Expedia
The girl at the front desk was dismissive and untrustworthy. She is lack of basic hospitality. I understand it’s a popular hostel, and she is busy but lying or not putting efforts is not a good customer services. I booked a private queen room bed, upon check in, she told me no single queen room is available and insisted on giving me a 4 person dorm room with a queen bed. I told her that is not what I booked. She dismissed me and saying it’s still a queen bed and guaranteed that I will be the only person in that room. I went to the room, I found a couple hair on the sheet, I am not sure that it’s even been cleaned. And No I don’t want the extra beds taken up space in my room when I have no need of it and that’s not what I booked. I went back down, I talked to her again and this time she gave me the room that I supposed to get. This was not the only time that she was not truthful… I realized that she said a certain lie so she doesn’t have to help after a few incidents. Also, dont waste your time and money on the massage service, I booked a deep tissue massage, and the girl was sitting on the chair while doing it (usually the masseurs use their body weight to go deep) asked her multiple time to do it harder, but it was just a waste of time. I was disappointed with this hostel services and would never be back or recommend it to anyone. There are other options.
Commentaires de Gestion de l’hôtel
30 mars 2024 par Selina, Gestion de l’hôtel
Dear Quang,We are deeply sorry to hear about your disappointing experience during your stay with us. Your feedback is concerning, and we apologize for falling short of your expectations.We sincerely apologize for the dismissive behavior you encountered from our front desk staff. This does not align with our standards of hospitality, and we will address this matter internally to ensure that all guests receive the level of service they deserve.Regarding the room allocation issue, we apologize for any inconvenience caused. We have been informed that you made a complaint about non-compliance with the room and an immediate change was made.We regret any discomfort you experienced during the massage service. Your feedback will be shared with our spa team to ensure that our guests receive the quality service they expect.We understand your disappointment with our services. We will take immediate steps to address the issues raised and improve our guests' experience.Once again, we apologize for the inconvenience you experienced, and we hope to have the opportunity to have you back at Selina in the future.Warm regards,Mariana.
par un voyageur de portland
Publié le 26 mars 2024 sur Expedia
The girl at the front desk was dismissive and untrustworthy. She is lack of basic hospitality. I understand it’s a popular hostel, and she is busy but lying or not putting efforts is not a good customer services. I booked a private queen room bed, upon check in, she told me no single queen room is available and insisted on giving me a 4 person dorm room with a queen bed. I told her that is not what I booked. She dismissed me and saying it’s still a queen bed and guaranteed that I will be the only person in that room. I went to the room, I found a couple hair on the sheet, I am not sure that it’s even been cleaned. And No I don’t want the extra beds taken up space in my room when I have no need of it and that’s not what I booked. I went back down, I talked to her again and this time she gave me the room that I supposed to get. This was not the only time that she was not truthful… I realized that she said a certain lie so she doesn’t have to help after a few incidents. Also, dont waste your time and money on the massage service, I booked a deep tissue massage, and the girl was sitting on the chair while doing it (usually the masseurs use their body weight to go deep) asked her multiple time to do it harder, but it was just a waste of time. I was disappointed with this hostel services and would never be back or recommend it to anyone. There are other options.
par un voyageur de portland
Publié le 26 mars 2024 sur Expedia
The girl at the front desk was dismissive and untrustworthy. She is lack of basic hospitality. I understand it’s a popular hostel, and she is busy but lying or not putting efforts is not a good customer services. I booked a private queen room bed, upon check in, she told me no single queen room is available and insisted on giving me a 4 person dorm room with a queen bed. I told her that is not what I booked. She dismissed me and saying it’s still a queen bed and guaranteed that I will be the only person in that room. I went to the room, I found a couple hair on the sheet, I am not sure that it’s even been cleaned. And No I don’t want the extra beds taken up space in my room when I have no need of it and that’s not what I booked. I went back down, I talked to her again and this time she gave me the room that I supposed to get. This was not the only time that she was not truthful… I realized that she said a certain lie so she doesn’t have to help after a few incidents. Also, dont waste your time and money on the massage service, I booked a deep tissue massage, and the girl was sitting on the chair while doing it (usually the masseurs use their body weight to go deep) asked her multiple time to do it harder, but it was just a waste of time. I was disappointed with this hostel services and would never be back or recommend it to anyone. There are other options.
par un voyageur
Publié le 23 mars 2024 sur Hotels
