Note fondée sur 419 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,7 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2024
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 29 août 2024 sur Expedia
Not a very pleasant place to stay.
Commentaires de Gestion de l’hôtel
30 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Myron, we’re sorry to hear that your stay was not as pleasant as we strive to provide. We’d appreciate more details about your experience so we can address any specific issues and work to improve. Your feedback is important to us, and we hope to have the opportunity to serve you better in the future.Best Regards, Patuxent InnCustomer Care Team
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Alexandra, we are happy to have served you well at the Patuxent Inn. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to La Plata, with our facilities running at their best.Best Regards, Patuxent InnCustomer Care Team
par un voyageur
Publié le 6 août 2024 sur Expedia
The Inn was a convenient place to stay and have a good night sleep
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jeff, thank you for giving us a lovely review. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Patuxent Inn. Our responsibility is to ensure that you enjoy a good night's rest during your vacation, and your satisfaction with our convenient accommodations makes us very pleased. We hope there were no lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Patuxent InnCustomer Care Team
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur de Burlington
Publié le 8 juill. 2024 sur Expedia
Pros: The staff at the front desk was very nice and I was glad the fridge had a freezer.
Cons: Facility reeked of smoke, but my room was OK
Chain on the door was missing. For a single female traveler this is important.
Bath towels tiny and thin, I had to use two.
Internet not working and cell signal not getting through, I think due to the cement blocks the hotel is built out off.
No blanket, just a sheet.
I do not recommend.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Dagmar, thank you for sharing your experience with us. While we're glad you appreciated our front desk staff and freezer facility, we sincerely apologize for the multiple inconveniences you encountered during your stay. It's disappointing to hear about the smoke smell and the missing chain on your door; these are certainly not indicative of the standards we strive to maintain. We appreciate your feedback regarding the bath towels, internet connectivity, and bedding options. Rest assured, we will address these issues promptly to ensure they do not recur. Your safety and comfort are our top priorities, and we regret falling short of meeting your expectations as a solo female traveler. We understand that these instances have prompted you not to revisit our hotel, but we kindly request you give us another chance for redemption. We'll be sure to make up for your troubles next time and give you a rewarding experience at our hotel.Best Regards, Patuxent InnCustomer Care Team
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Davie, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Patuxent Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations makes us very pleased. We hope there were no lapses. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Patuxent InnCustomer Care Team
par un voyageur
Publié le 30 juin 2024
Lobby smelled like weed. Very friendly front desk staff who facilitated a quick check-in.
Clean room, but AC was moldy. Updated bathroom.
Lots of noisy foot traffic on floor above until early morning.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Michael, thank you for sharing your experience. We are pleased to hear that you found our front desk staff friendly and the room clean. We apologize for the smell in the lobby, the moldy A/C unit, and the noise from the floor above. We are disappointed that we could not provide a truly fulfilling experience for you at our place. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Patuxent InnCustomer Care Team
