Note fondée sur 40 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Meruorah Komodo Labuan Bajo, Gestion de l’hôtel
Dear Patrice,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we apologize for any shortcomings you encountered during your stay.We would appreciate it if you could provide us with more details about your experience so that we can address any issues and improve our services. Your feedback helps us to identify areas where we can make enhancements to better serve our guests.If you're willing to give us another chance, we'd love the opportunity to make it right and provide you with a more positive experience. Please feel free to reach out to us directly so we can further discuss your concerns and work towards resolving them.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Kind Regards,
par un voyageur
Publié le 12 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Meruorah Komodo Labuan Bajo, Gestion de l’hôtel
Dear Norbert,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for taking the time to leave us a review! We're thrilled to hear that you had a positive experience during your stay with us. We appreciate your feedback and are glad that you found our hotel to be a good luxury option in Labuan Bajo. Your satisfaction is our top priority, and we're delighted that you enjoyed our amenities and services.If there's anything specific you feel we could improve upon to make your next stay even better, please don't hesitate to let us know. We value your input and strive to provide the best possible experience for all our guests.Thank you again for choosing to stay with us, and we hope to welcome you back again soon for another great stay!Kind Regards,
par un voyageur
Publié le 21 août 2024 sur Expedia
The room was well appointed, clean and comfortable. If the bed is good, I'm usually good! The view is amazing!
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Meruorah Komodo Labuan Bajo, Gestion de l’hôtel
Dear Michael,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for your wonderful review! We’re thrilled to hear that you found your room to be well-appointed, clean, and comfortable. A good bed is essential for a great stay, and we're glad it met your expectations!It’s fantastic to know that you enjoyed the amazing views as well. We strive to provide a relaxing and enjoyable experience for our guests, and your feedback reassures us that we’re on the right track.Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional experience!Kind Regards,Meruorah Komodo Labuan Bajo
par un voyageur
Good hotel
Publié le 18 août 2024 sur HotelsGood hotel, clean and well located. Need to finish the set up for drinks at the bar and restaurant.
Commentaires de Gestion de l’hôtel
20 août 2024 par Meruorah Komodo Labuan Bajo, Gestion de l’hôtel
Dear Jean,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for your feedback! We’re glad to hear you found our hotel clean and well-located. We appreciate your comments regarding the bar and restaurant setup. Please rest assured that we are actively working to complete this setup to enhance our guests' experience. We look forward to welcoming you back and providing an even better stay next time.Kind Regards,Meruorah Komodo Labuan Bajo
par un voyageur
Publié le 17 août 2024 sur Expedia
Overall I have had better services in 3 and 4 star hotels in Indonesia. Therefore the price you pay is much overrated comparing for what you get. Even for taking a towel to beach you must pay 50000 rupiah. I could understand if you pay a deposit and you lose the towel you must pay. No you must rent it. Also with check in something went wrong and I had to wait for 2 hours administration time. Without even offering a drink for waiting. I hope the new starting manager (who I personally spoke) can get it to 5 star. The view from the hotel is great, but for me it takes much more to get a 5 star treatment when you pay so much money, espescially in Indonesia. Next time we will take other hotel.
Commentaires de Gestion de l’hôtel
20 août 2024 par Meruorah Komodo Labuan Bajo, Gestion de l’hôtel
Dear Jeremy,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations and appreciate your comments as they help us improve.We understand your concerns about the towel rental. To ensure that our towels are well-maintained and clean for all guests, we require a small fee for towels taken outside the hotel. This policy helps cover the additional costs for maintenance and cleaning, and we apologize if this was not clearly communicated.We also regret the inconvenience you faced during check-in and the lack of refreshments provided while you waited. We are working closely to address these issues and enhance our service to meet the high standards expected at a five-star hotel.We’re glad to hear you enjoyed the view from the hotel, and we hope to have the opportunity to offer you a better experience in the future. Thank you again for your valuable feedback.Kind Regards,Meruorah Komodo Labuan Bajo
par un voyageur
Publié le 3 août 2024 sur Expedia
All good
Commentaires de Gestion de l’hôtel
20 août 2024 par Meruorah Komodo Labuan Bajo, Gestion de l’hôtel
Dear Nico101,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for your feedback! We’re delighted to hear that everything was good during your stay. If you have any suggestions or need assistance in the future, please don’t hesitate to let us know. We look forward to welcoming you back!Kind Regards,Meruorah Komodo Labuan Bajo
par un voyageur
Publié le 11 juill. 2024 sur Expedia
The nearby Mosque had an extremely loud and frequent prayer recording. We ate at the rooftop bar. Food was so-so and the wine was terribly expensive for not very good wines. The waiter spilled wine on our table and did not clean it up. Had to move to a different table.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Meruorah Komodo Labuan Bajo, Gestion de l’hôtel
Dear Brenda,Sunny Greetings from Meruorah Komodo Labuan Bajo!We sincerely apologize for the inconvenience caused by the nearby mosque's loud prayer. We provide earplugs at the bedside to ensure our guests can enjoy a peaceful and restful stay, despite any external noises that may occur. We understand that noise sensitivity varies among guests, and we strive to accommodate everyone's comfort needs.Regarding your experience at our rooftop bar, we regret that the food and wine did not meet your expectations. We apologize for the spilled wine and any inconvenience caused when you had to relocate tables. This is not reflective of our usual standards of service, and we have taken note to improve our service delivery and cleanliness protocols.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. Warm regards,Meruorah Komodo Labuan Bajo
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Airport pickup. Water view. Central location.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Meruorah Komodo Labuan Bajo, Gestion de l’hôtel
Dear Beverley,Sunny greetings from Meruorah Komodo Labuan Bajo!Thank you for sharing your feedback. We are delighted to hear that you enjoyed our convenient airport pickup service, the stunning sea view from our hotel, and our central location.At Meruorah Komodo Labuan Bajo, we strive to provide a seamless and enjoyable experience for all our guests. Your positive remarks about our location and services are greatly appreciated and serve as encouragement for our team.We look forward to welcoming you back for another pleasant stay in the future.Best regards,Meruorah Komodo Labuan Bajo
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Meruorah Komodo Labuan Bajo, Gestion de l’hôtel
Dear Scott,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for your positive feedback! We’re glad to hear that you had a good experience with us. If there’s anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know.We look forward to welcoming you back soon!Kind Regards,Meruorah Komodo Labuan Bajo
par un voyageur
Publié le 24 juin 2024 sur Expedia
Beautiful hotel, food and views where amazing, only thing i would recommend is to change the doors or something because is very easy to hear what is going on in the hallway so it can be a little bit noisy
Commentaires de Gestion de l’hôtel
27 juin 2024 par Meruorah Komodo Labuan Bajo, Gestion de l’hôtel
Dear Felipe,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for sharing your experience at Meruorah Hotel. We are delighted to hear that you enjoyed the beautiful hotel, the amazing food, and the stunning views.We appreciate your feedback regarding the noise from the hallway. We understand how important a peaceful environment is for our guests, and we apologize for any inconvenience caused. Your suggestion about improving the sound insulation of the doors is valuable, and we will certainly look into ways to enhance the comfort and tranquility of our rooms.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Meruorah Komodo Labuan Bajo
