Ratings based on 29 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Beware.. cash know hotel!
Posted Jun. 30, 2023 on HotelsI booked to pay at the property.. it wasn’t my cup of tea so I checked out after 2 nights. I went to paa see y for the room via credit card.. Trey don’t have a credit card machine here!! I had limited cash so.. I went thru the hassle to book fur yep more nights even tho I wasn’t staying there.. they hit their money thru hotels.com.. I’m not the first person to encounter this issue.. yes.. they roll offer to drive you to the bank to get cash.. I was packed and my driver jn the way..
So.. the staff is great..the ratings good. The bathroom left a bit to be desired.. but it is i Labuan and it’s rustic .. but no credit card machine at a hotel? That’s a first in my many decades if travels! Bring cash if you’re staying here and don’t pay upfront online!
Comment from Hotel Management
Jul. 14, 2023 by Pavilla Labuan Bajo, Hotel Management
Thank you for your review. We apologize for the inconvenience you experienced when trying to pay for your stay at our property. We understand that it was not your cup of tea so you checked out after two nights, but unfortunately we do not have a credit card machine on-site. We are glad, though, that you were able to find a solution and were able to pay via credit card for another booking even though you were not staying with us. Thank you again for your feedback.
by A traveller
Posted Mar. 28, 2021 on Hotels
by A traveller
Posted Oct. 3, 2019 on Hotels
by A traveller from Los Angeles
Posted Sep. 16, 2019 on Expedia
This hotel looks like it’s newly renovated. The rooms are clean, great television channels, plenty of hot water, and free drinking water in your room! The staff was so helpful and kind (especially Liany, who answered so many questions and was so generous and kind)! I would absolutely stay there again!
by A traveller
Cheap and cheerful but out of town
Posted Aug. 3, 2019 on HotelsA new hotel with a very friendly helpful female member of staff (didn’t get her name but thanks!) it’s quite a walk from the Main Street - about 20 mins there as it’s downhill and about 30mins back (no street lights of walking at night so take a torch!). But cold in the rooms but hot water which was lovely! Great value for money if you don’t mind being a walk away from the action
by A traveller
Not impressed
Posted Jun. 2, 2019 on HotelsStaff were excellent - friendly and helpful. But hotel is in very poor condition - especially the bathrooms, and the air on is also pretty bad. We had to change rooms, the first room was so bad. The rooms also had no fridge.
The breakfast was very poor - partly because they were cooking and preparing at 2am to cater for a few Muslim guests as it was during Ramadan. It was good the, them to cater for the Muslim guests, but I have no idea why they prepared all of the food for all of the guests 6-7 hours before most of them were coming to eat, instead of just preparing some for the Muslim guests at that time.
by A traveller
Posted May 10, 2019 on Expedia
The upper floors have a view of the harbor. The new addition should be ready soon.
by A traveller from New York, NY
Posted Aug. 28, 2018 on Expedia
Amazing customer service. Very secluded location. Facilities are ok considering the price. Overall good value; would come back!
by A traveller
Value for money compared to other Labuan Bajo opti
Posted Aug. 25, 2018 on HotelsNice staff, reasonable price. Located out of town so need a motorbike though. Room wasn't amazing, poor mattress and smelled bad if sink was unclosed. Value for money compared to other Labuan Bajo options
by A traveller from Greece
Posted Aug. 17, 2018 on Expedia
The room was poor, smellls really bad due to the sewer system .Also it is far away from the village with nothing around
