Note fondée sur 685 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 déc. 2024
Commentaires de Gestion de l’hôtel
17 déc. 2024 par General Manager , Gestion de l’hôtel
Dear Monica, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites The Villages. We look forward to your return and wish you all the best with your future travels. Sincerely, Tim Chakraborty, General Manager
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Mohamed, We are thrilled you had an excellent stay at TownePlace Suites The Villages, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Tim ChakrabortyGeneral Manager
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Salomon, We are delighted you enjoyed your stay at TownePlace Suites The Villages. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city. Sincerely, Tim Chakraborty, General Manager
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Walkable areas.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Amarilys, Thank you for being our guest and sharing feedback about your visit. While we are glad you like ur convenient location. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely, Tim Chakraborty,General Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Two week business stay trip. Stayed here on previous occasions.
1. The bathroom of my room had a large piece of ? Dog hair, right in front of my sink & what appeared to be the remnant of an insect, readily visible, in front of my bathtub.
2. Housecleaning at this facility, does Not even attempt to clean coffee mugs or plates. No less than two separate coffee mugs had gross stains/contaminents easily visible on them.
3. When i reported my concern to the front desk, lady seemed "dismissive": oh, they ontly do a room 'freshen-up' every two days. A "Fresh up"? Really?
4. WiFi. If u are unlucky, & get an end room, at the far end of either hallway, the Hotel wifi will probably Not work for you. I stayed on the 2nd floor, end room. The wifi signal & strength is great in the lobby, but as u walk down the hall, u will see it wane, then completely disappear.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, We truly regret to learn about the disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience encountered with the cleanliness issues of your room. We will share your comments with our team and ensure these issues are not repeated. We are also sorry for the difficulties you had due to the service shortfalls and our associates could not provide you with the assistance you needed. Your review is of utmost importance to us, and we take these matters seriously. We're committed to addressing these problems and making sure that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We apologize for the difficulties you experienced connecting to the internet, and for the inconvenience this caused. We all rely on our devices to stay connected, so we can certainly appreciate your frustration. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve. Sincerely, Tim Chakraborty, General Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Eric, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had an exceptional stay. Thank you for choosing TownePlace Suites The Villages, and we look forward to welcoming you back for more memorable moments in the future.Sincerely, Tim Chakraborty,General Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Jennifer, We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at TownePlace Suites The Villages. Thank you for the perfect rating, and we look forward to welcoming you back soon.Sincerely, Tim Chakraborty,General Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Hotel and staff were excellent.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Tobi, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we are delighted to know that your experience was exceptional. It is also great to learn that the service provided by our associates surpassed your expectations. We appreciate your kind words and look forward to welcoming you back to TownePlace Suites The Villages again soon.Sincerely, Tim Chakraborty,General Manager
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Paul, We are delighted you enjoyed your stay at TownePlace Suites The Villages. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city. Sincerely, Tim Chakraborty, General Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
We liked our stay and the hotel itself. However, one of the four rooms in our party had left over FOOD in the fridge from previous guests. When we called to have it removed. The staff took the full bottles of liquor and juices that we had put in fridge and threw it away. Full bottles that cost us over $80.00. I cannot understand how they could mistake the leftover food for the new liquor. Disappointing
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Marsha, We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We are truly sorry to learn about the incident involving housekeeping issues during your recent stay. We understand the frustration this must have caused, and we want to express our sincere sympathy. Please know that our team strives to provide the best possible experience for our guests, and we are committed to learning from your feedback to prevent any similar misunderstandings in the future. Thank you for being our guest and sharing feedback about your visit. We hope you will allow us another chance to serve you and demonstrate our commitment to your satisfaction. Sincerely, Tim Chakraborty,General Manager
