Note fondée sur 354 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2024 sur Expedia
Too dirty and stink! Inaccurate rate charged
Commentaires de Gestion de l’hôtel
21 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Moonsoo, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again. Natalie #Team6
par un voyageur
Roach motel. Dont do it.
Publié le 13 août 2024 sur HotelsRoach infested. We walked in, saw dead roaches on the floor and live ones on the wall and bed. We immediately left, asked for a refund, and found a nice Hilton.
Commentaires de Gestion de l’hôtel
21 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi John, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Natalie #Team6
par un voyageur
Publié le 9 août 2024 sur Expedia
Unsafe parking
Commentaires de Gestion de l’hôtel
12 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Matthieu, Thanks for taking the time to provide us with your valuable feedback. Your comments are essential to us as we continually work to improve our services and the overall guest experience. We truly regret that your recent experience with us fell short of your expectations. In order to better understand and address your concerns, please reach out to us. Your feedback will enable us to make the necessary adjustments to ensure that future guests experience an enhanced stay with us. Natalie #team6
par un voyageur
Publié le 2 août 2024 sur Expedia
Horrible service
Commentaires de Gestion de l’hôtel
7 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Angel,Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Maz K.#Team6
par un voyageur
Publié le 27 juill. 2024 sur Expedia
par un voyageur
Adequate
Publié le 19 juill. 2024 sur HotelsNo towels in the room, had to go get them and were still damp.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi David,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6
par un voyageur
Publié le 27 juin 2024 sur Expedia
The floors in my rooms were dirty and there was a damp musty smell to the towels. The staff was friendly and professional. She moved me to another room and it was cleaner but still not as clean as i would have liked.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Clarence,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
par un voyageur
Publié le 17 juin 2024 sur Expedia
I liked nothing about my stay the staff were horrible the front desk lady was a total bword myfriend beat me with a two-by-four well better my wife did it to me and I would never go back
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi German,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6
par un voyageur
Publié le 15 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Brand Experience Team , Gestion de l’hôtel
We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Kaur J.#Team6
par un voyageur
Publié le 2 juin 2024 sur Expedia
Rude woman at desk. Very sketchy place and people that stay there. Dirty rooms. And they are trying to keep my deposit as well and scam me. Do not stay here
Commentaires de Gestion de l’hôtel
27 juin 2024 par Brand Experience Team , Gestion de l’hôtel
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6
