Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 mai 2023 sur Expedia
Poor welcome. Owners could not find our reservation even though they had our confirmation number on file. The didnt apologize and all the owner has said is that they hate working with Expedia. Well we told him if yiu hate Expedia, why do you have your hotel promoted in yhis very professional platform.
The room's smell was horrible and the smell of cigarette was in everywhere. So sad!!!
Commentaires de Gestion de l’hôtel
16 mai 2023 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Noureddine,Thank you for your review following your stay at Red Roof Inn Lafayette - Purdue University. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated the smell of the room, the situation with your reservation, along with the other concerns mentioned hindered your experience. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, GabrielleRediResponse Specialist
par christian
bonne étape
Publié le 1 oct. 2017 sur Hotelsmotel classique, sans prétention, bon rapport qualité prix, bonne étape
par un voyageur
Publié le 26 août 2024 sur Expedia
People was out and noisy all night
Commentaires de Gestion de l’hôtel
29 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Mehmet,Thank you for taking the time to tell us about your stay at the RED ROOF INN LAFAYETTE - PURDUE UNIVERSITY. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the noise disturbance you encountered is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Lafayette - Purdue University. We are sorry you had a less than satisfactory experience, prompting your 4/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 août 2024 sur Expedia
Liked it
Commentaires de Gestion de l’hôtel
26 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Regen, Thank you for taking the time to tell us about your experience at the Red Roof Inn Lafayette - Purdue University. We are glad to see that you enjoyed your stay, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 août 2024 sur Expedia
The staff was very friendly and the place was clean but above all the location was perfect. Everything I could have needed was near me and was within walking distance
Commentaires de Gestion de l’hôtel
25 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Rebecca, Thank you for telling us about your stay at the Red Roof Inn Lafayette - Purdue University. I am glad you found our staff to be friendly, our location was to your liking and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely,OliviaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Varadarajan,Thank you for choosing to stay at our RED ROOF INN LAFAYETTE - PURDUE UNIVERSITY. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 août 2024 sur Hotels
This hotel is very outdated and was not clean. Bed was very uncomfortable. This is the second time I have stayed at a Red Roof Inn that was not great, in the last few years. I will not be staying at one again.
Commentaires de Gestion de l’hôtel
20 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Amy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAFAYETTE - PURDUE UNIVERSITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep and cleanliness of the room. We strive to provide exceptional service to all of our guests and regret that we fell short of your expectations. We value your feedback and will use it to improve our service for future guests.Thank you again for posting your review. Have a good day. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur de Belle Meas
Publié le 14 août 2024 sur Expedia
Terrible property with Cockroach, flies like living in an infested jungle. Top of that water clogging, not properly cleaned toilet, I can give 100 reasons not to stay again. Only bright side is the guy in the reception, who helped a lot to alleviate our pain.
Suggestio. To Expedia : Please reconsider listing such properties.
Commentaires de Gestion de l’hôtel
16 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Samik,I appreciate you sharing your feedback following your stay at the RED ROOF INN LAFAYETTE - PURDUE UNIVERSITY. I was saddened to read that your stay fell short of your expectations due to the insects you reported, clogged, unclean toilet and the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Have a great day.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 13 août 2024 sur Expedia
Very old and not well maintained. Not very clean. Worst hotel I've stayed at for the money paid.
Commentaires de Gestion de l’hôtel
14 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Roberta,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAFAYETTE - PURDUE UNIVERSITY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the maintenance, the cleanliness and the upkeep. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist
