Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 mai 2023 sur Expedia
Poor welcome. Owners could not find our reservation even though they had our confirmation number on file. The didnt apologize and all the owner has said is that they hate working with Expedia. Well we told him if yiu hate Expedia, why do you have your hotel promoted in yhis very professional platform.
The room's smell was horrible and the smell of cigarette was in everywhere. So sad!!!
Commentaires de Gestion de l’hôtel
16 mai 2023 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Noureddine,Thank you for your review following your stay at Red Roof Inn Lafayette - Purdue University. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated the smell of the room, the situation with your reservation, along with the other concerns mentioned hindered your experience. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, GabrielleRediResponse Specialist
par christian
bonne étape
Publié le 1 oct. 2017 sur Hotelsmotel classique, sans prétention, bon rapport qualité prix, bonne étape
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Katrina, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LAFAYETTE - PURDUE UNIVERSITY and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your positive rating, Brian. The staff at the RED ROOF INN LAFAYETTE - PURDUE UNIVERSITY and I appreciate your 3/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Clenliness of this property is poor… there were fresh towels everyday, but aside from that it is dirty and needs renovation.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Philip,I appreciate you sharing your feedback following your stay at the Red Roof Inn Lafayette - Purdue University. I was saddened to read that your stay fell short of your expectations due to the uncleanliness of the room, the unpleasant staff encounter and other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The room was very small and not really clean. It wasn't dirty in a trash all over way, it was very tired and worn. Lots of chiped and scratched paint, missing parts of the formica on furniture, scratched and chipped headboard. The pillows were wafer thin and I woke with a backache from the matress both mornings
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Philip,I appreciate you sharing your feedback following your stay at the Red Roof Inn Lafayette - Purdue University. I was saddened to read that your stay fell short of your expectations due to the room not being to your liking, the bed not being as expected and other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Gary. The staff and I at the Red Roof Inn Lafayette - Purdue University appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur de Lafayette
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Pallas. The staff and I at the Red Roof Inn Lafayette - Purdue University appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
