Note fondée sur 70 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,4 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par adrien de paris
Publié le 3 nov. 2015 sur Hotels
MERVEILLEUX SEJOUR , BON NIVEAU DE SECURITE ; PARCONTRE CONNEXION INTERNET NE CORRESPOND PAS AU PRIX DE L'HOTEL
par un voyageur
Publié le 25 nov. 2019 sur Hotels
Better avoid rude staff. Book with free breakfast when we arrive ask us to pay more. When give them the evidence they ask us to print out !!
Bedding is always humid and smell is awful. Water is yellow to brown and WiFi is none.
Low grade low service mind. Avoidddd!!!
Commentaires de Gestion de l’hôtel
25 nov. 2019 par Paul, Gestion de l’hôtel
Dear Anonymous,
You feedback was received, while we seek details of your reservation for proper investigation, It would have been proper if your complaints were channelled to the duty manager to have them resolved.
par un voyageur de Zurich.
Publié le 28 sept. 2019 sur Expedia
Air conditioners were not working. There was no compensation for this. Some of the staff were nice, the duty manager was nice, but the lady at the reception was only interested in asking me to pay extra for the room. They provided fans which were old and very noisy!
Horrible stay! Never again!
Commentaires de Gestion de l’hôtel
30 sept. 2019 par Paul, Gestion de l’hôtel
Dear Andrew,
We tendered our apology for the discomfort you had. The technical challenge we had during your stay is no excuse.
We do believe and hope that there will another opportunity to give a lasting and wonderful impression.
par un voyageur
Disappointing stay
Publié le 26 sept. 2019 sur HotelsTerrible! Took over 2 hours at the reception waiting as the air conditioner was not cooling! Booked online and paid in US dollars, wanted to be on same floor as group had to pay an additional Naira 20,000. Given an exorbitant rate of exchange. Given a room with a fan that was so loud items impossible to sleep!
Dank smell on the floor, dirty carpets, blocked sink, mildewed bathroom, dirty grouting, no access to CNN, BBC World.
Commentaires de Gestion de l’hôtel
30 sept. 2019 par Paul, Gestion de l’hôtel
Dear Foluke,
We had challenge with cooling, which was unexpected. We tendered our unreserved apology for the discomfort you had.
Moreover, TV challenges as you claimed were up and running needless to mention that other issues raised weren't as you have portray them.
Nevertheless, we thank for the feedback and we believe that another visit will change your impression.
par un voyageur
Publié le 14 août 2019 sur Hotels
I spent one night with my family. It was a delightful experience for the whole family. My children really enjoyed the pool and the cinema. The food was also great especially the sunday buffet. All in all, we had a lovely experience
Commentaires de Gestion de l’hôtel
14 août 2019 par Paul, Gestion de l’hôtel
Dear Guest,
We thank you for the review and its great to know you had a wonderful experience. This makes us feel that we're doing something right.
We look forward to seeing you in the nearest future.
par un voyageur
Publié le 4 août 2019 sur Expedia
Location was perfect, across from the Mall. Never had to leave the secured area.
Commentaires de Gestion de l’hôtel
5 août 2019 par Paul, Gestion de l’hôtel
Thank you for the feedback.
par un voyageur
Serious thoughts about GOLDEN TULIP HOTEL
Publié le 25 juill. 2019 sur HotelsThis Hotel is a miserable excuse of a hotel. Yes, the pool was nice. The service was NOT consistently good. The hotel and city does not accept your credit cards. They want cash, and thieves and beggars are everywhere. This hotel is NOT safe. I saw a violent, out of control customer at counter. No security staff came to help until I summoned them to front desk. Female guests sexually harrassed by man in car at front drive. I summoned security officers, who did nothing. Supervisor security officer said that crime and harrassment, bad behavior of men in surrounding area, not hotel property, was not their concern. Security officers across, at store, begged for money, harrassed us, and acted crazy. Men loitered at surrounding area. If you dare go, take cash, convert it to Nigerian money- because the cards are next accepted much of the time. Be careful of your money, your family, your life. Because this hotel does not care (although they will will create a mirage of safety). Also, the water is light brown.
Commentaires de Gestion de l’hôtel
25 juill. 2019 par Paul, Gestion de l’hôtel
Dear Patricia, We thank you for the feedback received. Investigations reveals that your master-card was declined after several attempt to get authorization. And you were given options for other card payment or by cash, which you declined. Our hotel isn't the way you have painted it to be. Issues you experienced at the shopping mall are not dealt with at the hotel as they are separate entities. Though they've reported to the Mall Mgt.
However, we do still believe our service is to make our guests happier to have a memorable stay at the hotel and we are open to that and hopefully still await to receive you and am sure it will be a different experience altogether.
par un voyageur de Port Harcourt
Publié le 25 juin 2019 sur Expedia
The location is excellent.
The rugs in the room and lobby were dirty and a smell.
The A/C in the hotel was ineffective and food was nothing to write home about.
A very forgettable stay!
Commentaires de Gestion de l’hôtel
25 juill. 2019 par Paul, Gestion de l’hôtel
Thank you for the feedback.
par un voyageur
Publié le 7 juin 2019 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2019 par Paul, Gestion de l’hôtel
Thank you. Well appreciated.
par un voyageur
Publié le 1 juin 2019 sur Hotels
Breakfast was the best thing in the hotel
Commentaires de Gestion de l’hôtel
6 juin 2019 par Paul, Gestion de l’hôtel
Thank you Ambrose for the commendation
