Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 avr. 2024 sur Expedia
par un voyageur
Publié le 30 janv. 2021 sur Hotels
par un voyageur
Publié le 23 janv. 2021 sur Hotels
par un voyageur de UK
Publié le 6 févr. 2020 sur Expedia
The room is very dusty and small cockroaches running around in their Standard Rooms. I had to pay more money to change to the so called VIP Suit with no running water on my first, after waiting for several hours. There are too many activities on the property with loud noises all day and night.
Commentaires de Gestion de l’hôtel
7 févr. 2020 par General Manager, Gestion de l’hôtel
Dear Pwetty,
We thank you very much for your patronage and for taking time out of your busy schedule to give this very useful feedback. We indeed apologize for performing below your expectations. We fumigate our hotel on a regular basis; in fact we just did again only yesterday - we'll track and also possibly increase the frequency of fumigation.
All other issues raised (dusty room, no running water, loud noises..) have also been carefully noted and will continue to form part of our training points as always. I believe we must have responded promptly enough to address and resolve these issues.
Please feel free to speak to me directly at your next visit.
Once again, we thank you for taking time to give this feedback as we look forward to seeing you again soon.
par un voyageur
Publié le 10 déc. 2019 sur Expedia
I enjoyed the hotel except the music that was too loud and the presence of tout boys & girls that look suspicious.
Commentaires de Gestion de l’hôtel
11 déc. 2019 par General Manager, Gestion de l’hôtel
Dear Esteemed Guest, We thank you for your recent stay at Havannah Suites & Conference Center; your Hotel! We also indeed thank you for taking time to rate us with very useful feedback you provided. We need to earn the 5-star! So, we've taken immediate steps to address your feedback. Please rest assured that we listen and we'll continue to improve on our products and services to ensure we exceed your expectations and guarantee your satisfaction always.
par un voyageur
Publié le 20 août 2019 sur Expedia
No up to my expectation . I was expecting a nit more
Commentaires de Gestion de l’hôtel
7 févr. 2020 par General Manager, Gestion de l’hôtel
Dear Guest,
We are sorry we did not meet your expectations. We have continued to upgrade our facilities and services and hope you'll be proud of us at your next visit.
We indeed look forward to seeing you soon.
