Avis Ivy Hotel Emerald

Dear Miriam,We're delighted you enjoyed your stay with us. We hope to welcome you back soon!

Dear Victoria,Thank you for your feedback! We are thrilled to hear that you enjoyed the quietness of our hotel and appreciated the professionalism of our staff. It was a pleasure having you stay with us for 7 days, and we hope to welcome you back for another enjoyable stay in the future.Best regards,

Dear Victoria,Thank you for your kind words! We're delighted to hear that you enjoyed the peaceful atmosphere of our environment. Our team strives to provide excellent service, and we're thrilled to know that you found them to be nice and helpful. We appreciate your positive feedback and hope to welcome you back soon.

Dear Esteemed Guest,Thanks a million for the stellar 10/10 review! We're thrilled you loved our service. Your satisfaction means the world to us.Best regards

Dear Ikechukwu,Thank you for your review! We're glad to hear that you had a nice and decent experience during your stay. If there's anything specific you enjoyed or any suggestions you'd like to share, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future for another great experience.

Dear Lilian,Thank you for the 5-star review! We're delighted you had a great stay with us. We appreciate your feedback and hope to welcome you back soon.

Dear Uzoma,Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you encountered during your stay. We appreciate your positive comments about the cleanliness of the room and the courteousness of our staff. However, we understand your disappointment with the kitchen and the lack of available menu options. We apologize for any inconvenience caused. We also apologize for the basic breakfast experience you had.Please know that your comments are important to us, and we will take them into consideration as we work towards improving our services. We strive to provide value for money and we regret that we fell short of your expectations in this regard.We would like to assure you that your feedback has been shared with the appropriate team members so that we can address these issues and prevent any recurrence in the future. We hope that you would reconsider and give us another chance to provide you with a better experience should your travels bring you back to the area. Thank you again for your feedback, and we hope to regain your trust in the future.

Dear Jon,Thank you for taking the time to share your experience. We regret to hear about the concerns you mentioned in your review. However, after thoroughly investigating the matter, we discovered that there seems to be a misunderstanding.We have cross-referenced our records and found that indeed you had a reservation with our hotel, but there was no check-in under your name during the specified dates. Furthermore, our occupancy for that period was reduced by one room due to a no-show arising from your reservation.While we understand that it can be disappointing to lose the non-refundable payment, we want to assure you that it was not related to any issue or conditions within our hotel room. It is possible that there may have been confusion regarding the property or a mistake made when booking.We take great pride in maintaining a clean and comfortable environment for our guests, and we have not received any reports or complaints regarding mold or stuffy odors in our rooms, and we encourage you to review your booking details and reach out to the correct establishment to address your concerns directly. We value the feedback of our guests and always strive to provide a comfortable and enjoyable stay.Thank you once again for bringing this to our attention, and we hope this clarifies any misunderstanding. If you have any further questions or require assistance, please feel free to contact us.Best regards,