Note fondée sur 1 138 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Nehal Taha , Gestion de l’hôtel
Thank you Annie for such a great survey, Hope to see you again soon to better serve you.
par un voyageur
Publié le 10 oct. 2024
Room was quiet and comfortable
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Nehal Taha , Gestion de l’hôtel
Dear Lee, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Aynaz Akbari , Gestion de l’hôtel
Dear Jianhui,Thank you for taking the time to share your feedback. We appreciate your honesty and are sorry to hear that your experience didn't meet your expectations. We’re committed to improving and would love to hear more about what could have made your stay better. Please feel free to reach out directly.We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Aynaz Akbari , Gestion de l’hôtel
Dear Cinthya,Thank you for taking the time to share your feedback. We appreciate your honesty and are sorry to hear that your experience didn't meet your expectations. We’re committed to improving and would love to hear more about what could have made your stay better. Please feel free to reach out directly.We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
I'm glad they got their only washer and only dryer back working. Always a pleasure to stay here, the front reception staff are awesome. All of the girls at work up front are very pleasant and helpful.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Aynaz Akbari , Gestion de l’hôtel
Dear Richard,Thank you for your kind words! We’re glad to hear that our washer and dryer are back in service and that you continue to enjoy your stays with us. Our front reception team works hard to ensure every guest feels welcome, and it’s wonderful to know they made a positive impression on you. We look forward to your next visit!Best,
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Aynaz Akbari , Gestion de l’hôtel
Dear David,Thank you for your review and for sharing your experience with us. We appreciate your feedback and are glad to hear that there were positive aspects during your stay. However, we strive to provide an exceptional experience for all our guests, and we’d love to know how we can improve. Please feel free to share any specific suggestions. We hope to welcome you back and provide a better experience in the future!Best,
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Great little place. Clean, friendly, and a heated pool.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Aynaz Akbari , Gestion de l’hôtel
Dear Habibullah,Thank you for your lovely review! We're delighted to hear you enjoyed your stay and appreciated our clean facilities, friendly staff, and heated pool. We hope to welcome you back soon for another great experience!Best,
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Staff is great, Very helpful willing to go out of the way to help. I do not like the fact that the washer dryers did not work. The last couple of times I was here. I think it's ridiculous that they have one washer and one dryer for this large facility, and neither one of them work. Please get them fixed. I don't wanna have to stay at another facility, But if I did it would be sonesta simply. They have five washers six dryers and they are free. I just don't like their $200 dollar deposit.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Marina Tanagho, Gestion de l’hôtel
Dear Ricahrd,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Laguna Hills Irvine Spectrum. Your comments are important to us, as they provide us an opportunity to better serve you. Please note the washer and dryer are working only with the app not with the coin system. We only have one washer and one dryer as we are not a long term stay hotel like the simply suites brand.Once again thank you for staying with us and hope to see you back soon.Sincerely,
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Aynaz Akbari , Gestion de l’hôtel
Dear Tiffany, Thank you for your feedback. We're sorry to hear your experience was disappointing. Cleanliness is important to us, and we'll address your concerns with our team. We appreciate your input and hope to improve for your next visit.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Very disgusting and dirty
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Aynaz Akbari , Gestion de l’hôtel
Dear Anthony, I’m truly sorry to hear that your experience was disappointing due to cleanliness issues. This is not the standard we strive for. Your feedback is important, and we will address this with our team to ensure improvements are made. If you’d like to share more details, please reach out directly. We appreciate your input and hope to have the opportunity to make it right.
