Note fondée sur 721 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
hotel neuf
Publié le 2 déc. 2018 sur Hotelspar un voyageur
Publié le 14 nov. 2018 sur Expedia
The hotel was great , had a pleasant stay would go back again
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Monica, We appreciate you taking the time to leave your kind rating for Holiday Inn Express & Suites Lake Charles South. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon.Yours in Hospitality, DeAndre Sullivan General Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Sadie, Thank you for choosing Holiday Inn Express & Suites Lake Charles South. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Yours in Hospitality, DeAndre Sullivan General Manager
par un voyageur
Excellent
Publié le 7 sept. 2024 sur HotelsCommentaires de Gestion de l’hôtel
9 sept. 2024 par General Manager , Gestion de l’hôtel
Dear Glen, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are pleased you enjoyed your stay. It was our pleasure hosting you at Holiday Inn Express & Suites Lake Charles South; we hope to see you again soon.Yours in Hospitality, DeAndre Sullivan General Manager
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Mr. Curtis was very nice upon our arrival, other staff not so much. The other front desk worker was not friendly. There also was, I believe to be a kitchen staff worker, that was rude the second morning of our stay.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Linda, We appreciate your review. It's great to hear that you encountered one of our outstanding associates during your stay. However, we are genuinely sorry that not all our team members delivered the high standard of hospitality we aim for. We take your feedback seriously and will use it to ensure a more consistent experience for every guest. Your feedback will help us in enhancing our performance. Thank you for taking the time to share your thoughts; we hope you will give us another chance to deliver the type of hospitality you should always expect from our hotel. Yours in Hospitality, DeAndre Sullivan, General Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Near other new popular Hotels and just down the road to Golden Nugget resort casino.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Ed, Thank you for taking the time to share your thoughts. We are happy to learn that our prime location worked well for you, but we regret not meeting some of your expectations. It was a pleasure having you as a guest, and we look forward to welcoming you back soon.Yours in Hospitality, DeAndre Sullivan, General Manager
par un voyageur
Publié le 2 sept. 2024 sur Expedia
The rooms were a good size. Quiet. My issues were the hairy bathroom floor(the front desk lady came and clean because housekeeping didnt come after 2 hours), the showerhead only released water from the middle and was very fragile when trying to move, water fixtures were not cleaned!, fixture directly under faucet was yellow dirty and not cleaned, shower gel/shampoo dispenser and holder was had caked up dirt and rust. The tub was a dingy yellow, around bottom where floor met had not been cleaned and had brown dirt, toilet caulking had come loose and was dirty as well. The carpet was stained all over the room. The beds were hard but the pillows were nice
Commentaires de Gestion de l’hôtel
4 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Lonniecia, We sincerely apologize for the inconvenience caused due to the cleanliness issues you encountered and the quality and conditions of your accommodations. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are also sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. Thank you for being our guest and sharing your feedback; we hope that you will stay with us again and are confident you will have the exceptional stay you deserve.Yours in Hospitality, DeAndre Sullivan, General Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Pamela, It is rewarding to know you loved your stay! All of us here at Holiday Inn Express & Suites Lake Charles South look forward to making many more great memories with you. Thank you for choosing us during your time in the city.Yours in Hospitality, DeAndre Sullivan General Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
The hotel was very clean & smelled clean. It was a great stay , 10 minutes from everything . The only complaint was no kind of shade at pool area. Not even umbrellas.
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Jacklyn, Thank you for sharing your positive experience at Holiday Inn Express & Suites Lake Charles South. We're glad you enjoyed your stay and appreciated the cleanliness and convenient location. We value your feedback regarding the pool area and will consider it for future improvements. We look forward to welcoming you back.Yours in Hospitality,DeAndre SullivanGeneral Manager
